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Erik Rutins -> RE: Price? (7/15/2011 3:08:59 PM)
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Hi BASB,
I respect that it's a matter of principle, but you might consider if this the right place and time for that stand.
The old store did not allow us to update our exchange rates daily, which means the pricing was often much farther off, sometimes to the customer's advantage, but often not. We would update prices quarterly on the old store. Also, the old store had more expensive shipping options to Australia. The net result is that in the last year, we've significantly reduced the average cost of our games for customers in Australia, relative to customers in the US, so by telling us that you are now going to boycott us, you're effectively throwing out the baby with the bathwater.
The actual exchange fee is not under our control. Now that we're aware this is an issue, we'll push the store to reduce it, but we can't guarantee any changes. They are our e-commerce partner and a better one than Digital River, but they are not the same company as Matrix Games.
Regards,
- Erik
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