SOW Brandy Station Serial # Registration (Full Version)

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Willard -> SOW Brandy Station Serial # Registration (6/28/2013 2:03:36 AM)

Hi -

I purchased SOW Brandy Station and I am having trouble registering my serial number with Matrix as I have with all my previous purchases. When I attempt to do so, I get an error message saying the key is already used.
I have my confirmation emails and purchase receipt.
I attempted to post a message through the helpdesk ticket and it would not let me post anything.
Any assistance would be appreciated.

Regards,

Willard



budd -> RE: SOW Brandy Station Serial # Registration (6/28/2013 2:14:51 AM)

Hmmm if i'm signed into the members area when i purchase, it registers my game automatically. Check your game list to be sure its not there already.



Willard -> RE: SOW Brandy Station Serial # Registration (6/28/2013 2:21:26 AM)

Checked my registered games and it doesn't show up.
It won't let me register the game either.



budd -> RE: SOW Brandy Station Serial # Registration (6/28/2013 2:26:50 AM)

well it was a thought. Guess it's support ticket time.



Willard -> RE: SOW Brandy Station Serial # Registration (6/28/2013 8:15:43 PM)

Can a mod or Matrix representative please contact me?
I have tried to fill out the help ticket but it will not let me enter any text and submit the help request.



VPaulus -> RE: SOW Brandy Station Serial # Registration (6/28/2013 9:08:36 PM)

Hi Willard,

Are you using IE9 or IE10? Please try turning the IE compatibility mode on. This usually fixes the entering text error.
http://windows.microsoft.com/en-us/internet-explorer/use-compatibility-view#ie=ie-10

Regarding the registration issue we are investigating it and hopefully we will have a fix soon.

I'll come back here as soon as I hear something from our admins.
Our apologies for all the inconveniences.



Andrew Loveridge -> RE: SOW Brandy Station Serial # Registration (6/29/2013 1:13:30 PM)

What browser are you using? Have you tried using a different web browser?



Willard -> RE: SOW Brandy Station Serial # Registration (6/29/2013 7:12:22 PM)

Thanks for the help. Still unable to register the serial # but I was able to send a helpdesk submission with the recommended changes.



VPaulus -> RE: SOW Brandy Station Serial # Registration (6/29/2013 10:51:12 PM)

Probably the serial registration issue will only be fixed during Monday.



GBS -> RE: SOW Brandy Station Serial # Registration (7/3/2013 11:12:29 AM)

I now have this exact same issue. Using Google Chrome browser.



VPaulus -> RE: SOW Brandy Station Serial # Registration (7/3/2013 12:55:53 PM)

Our web admins are still trying to fix it.
Apologies for any inconvenience.



VPaulus -> RE: SOW Brandy Station Serial # Registration (7/9/2013 2:12:14 PM)

Apologies for the delay, but the issue with the registration is finally fixed.
You can now register your games now.



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