Great customer Support (Full Version)

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Arckon -> Great customer Support (1/28/2014 8:45:46 AM)

Thankyou Slitherine/Matrix

Recently got new PC,old hard drive, old PC kaput. USB stick that had many of my matrix game downloads on missing. Unable to re-download them due to being purchased early 2010.

Customer support very quickly organised for me to be able to re-download the games.

Customers are quick to complain, so only fair I acknowledge the excellent customer service received here.

Thanks.



dougo33 -> RE: Great customer Support (1/28/2014 11:03:57 AM)


quote:

ORIGINAL: Arckon

Thankyou Slitherine/Matrix

Recently got new PC,old hard drive, old PC kaput. USB stick that had many of my matrix game downloads on missing. Unable to re-download them due to being purchased early 2010.

Customer support very quickly organised for me to be able to re-download the games.

Customers are quick to complain, so only fair I acknowledge the excellent customer service received here.

Thanks.




I agree with your comments 100%. I recently got a new laptop and did not have all my original files. I emailed support and within a day I had all the games up and running. Great job by the support people.




JDM -> RE: Great customer Support (1/28/2014 6:33:03 PM)

Thanks guys on behalf of the support team, you have no idea how refreshing and appreciated your comments are for a very dedicated and hard working part of the team



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