How to upgrade to Universe - Get your discount! (Full Version)

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Surtur -> How to upgrade to Universe - Get your discount! (5/23/2014 12:03:35 PM)

Hi guys

For those who already own one or more games/expansions in the Distant Worlds series, we have created a system for you to upgrade to Universe. You will be able to get a $ 10 discount for every Distant Worlds game/expansion you own. This means that, if you Distant Worlds plus all three expansions, you will be able to generate a $ 40 coupon code for Distant Worlds: Universe. This is then added to the $ 10 release discount (until the 29th of May) we are giving for a total of $ 50 off the regular price.

In order to generate this coupon, you must register your Distant Worlds content on the Matrix games Members Club. After you have done this, click the “My discount coupons” button on the right side. Here you will be able to get your coupon.

Note: Make sure to register ALL your Distant Worlds content before generating the coupon. It can only be done once, so if you do it before you registered all Distant Worlds keys, you will not be able to use the full discount!

After you have your discount, just add Universe to your card and enter the coupon code when required and your discount will be calculated.

This procedure will remain in place until Augusts 31st.



Raap -> RE: How to upgrade to Universe - Get your discount! (5/23/2014 12:14:30 PM)

Thanks, downloading!



OzoneGrif_slith -> RE: How to upgrade to Universe - Get your discount! (5/23/2014 12:14:35 PM)

Hmm I just got $30 because the original Distant World wasn't registered in my account.
Too bad I've read this information after I made the coupon ^.^

It's okay these $10 will be to support DW's future patches.



Castinar -> RE: How to upgrade to Universe - Get your discount! (5/23/2014 12:16:09 PM)

I just went into members club, and only Legends and Return are listed. I clicked the register game link on the left, and tried to input my base DW serial # in, but it says I am already registered....don't want to lose out on $20 coupon...can someone verify that I don't have to have all 4 listed in Members club if they are all registered?

edit: To clarify--under "my registered serial numbers" link, I show all four registered. However, in Members club, only the Legends and Return expansions are showing. Am I safe to click the coupon?



IainMcNeil -> RE: How to upgrade to Universe - Get your discount! (5/23/2014 12:17:41 PM)

Galen you'll need to contact support to look in to this. They are waiting for your mail!



Castinar -> RE: How to upgrade to Universe - Get your discount! (5/23/2014 12:18:38 PM)

Thanks!



Icemania -> RE: How to upgrade to Universe - Get your discount! (5/23/2014 12:21:48 PM)

Cool, downloading with no worries ...



DrApostle -> RE: How to upgrade to Universe - Get your discount! (5/23/2014 12:51:01 PM)

Galen,

You can click the "my discount coupons" link and it will show how much you will receive off before you click another link to claim your coupon.



deadfolk -> RE: How to upgrade to Universe - Get your discount! (5/23/2014 1:03:39 PM)

I can't do this atm, as I have no idea of the password I used when I ordered DW back in 2010 - and I don't have access to that email address any more, so I can't reset it. I've opened a ticket with Matrix...fingers crossed!

Edit: Matrix has officially the best customer support in the world. Guess what I'm playing tonight?



ttube -> RE: How to upgrade to Universe - Get your discount! (5/23/2014 1:26:50 PM)

I also have all expansions but did not register all. Got #10 discount instead of $40.

Email sent to support and awaiting reply.

I am pretty sure I checked the forum prior to ordering and did not see this thread but I could be wromg. I am confident that Matrix will rectify the error.



Umpa -> RE: How to upgrade to Universe - Get your discount! (5/23/2014 1:28:44 PM)

Yeah, i have register my "Distant Worlds" under another account as the addons, hope the can fix this so i can spare 10$ more :D



deadfolk -> RE: How to upgrade to Universe - Get your discount! (5/23/2014 1:52:55 PM)


quote:

ORIGINAL: Umpa

Yeah, i have register my "Distant Worlds" under another account as the addons, hope the can fix this so i can spare 10$ more :D


I'm sure they will fix this - my situation was similar (but worse), and they registered everything against a single account for me.



ergie -> RE: How to upgrade to Universe - Get your discount! (5/23/2014 2:05:29 PM)

Done :)
Thanks, now I hope my family leave some time to play the game :)



gwgardner -> RE: How to upgrade to Universe - Get your discount! (5/23/2014 2:06:33 PM)

Great policy on the discount, very much appreciated, Matrix.



FingNewGuy -> RE: How to upgrade to Universe - Get your discount! (5/23/2014 2:09:44 PM)


quote:

ORIGINAL: Galen

I just went into members club, and only Legends and Return are listed. I clicked the register game link on the left, and tried to input my base DW serial # in, but it says I am already registered....don't want to lose out on $20 coupon...can someone verify that I don't have to have all 4 listed in Members club if they are all registered?

edit: To clarify--under "my registered serial numbers" link, I show all four registered. However, in Members club, only the Legends and Return expansions are showing. Am I safe to click the coupon?


I had the same kind of issue, have submitted Help Desk Ticket. Anyone know how long I should realistically wait for action on it?



gldavis -> RE: How to upgrade to Universe - Get your discount! (5/23/2014 2:14:31 PM)

I also clicked the button before I realized that my original Distant Worlds was not registered. I checked the forum before I attempted to purchase but this was mot posted yet so I did not realize that it was a one time deal. I just want to know if this is possible to correct, knowing that it was my fault for not reading the product page carefully enough, because I want this game ASAP.

Thanks gldavis



Castinar -> RE: How to upgrade to Universe - Get your discount! (5/23/2014 2:30:04 PM)

All sorted out---customer support working as quickly as usual! Thanks (and yes, I noticed after CustServ got back in touch that I could have checked the coupon amount before claiming--good advice to those wondering).



Hawawaa -> RE: How to upgrade to Universe - Get your discount! (5/23/2014 2:35:59 PM)

Grabbing my copy now thank you!



Algon -> RE: How to upgrade to Universe - Get your discount! (5/23/2014 3:40:14 PM)

Maybe I'm a bit stupid, but I initially thought that the members area would only let me register Legends and Shakturi, since they were the only ones listed there. I was about to contact support when I noticed the 'register game' link on the right...

Might be worth mentioning somewhere prominent that the link is the one to use, rather than trying (in vain) to find all your games in the list. It might save your support staff from being hassled by idiots like me. :P



SlapBone -> RE: How to upgrade to Universe - Get your discount! (5/23/2014 3:55:08 PM)

Slitherine getting hammered right now? DDoSed yourself by linking from the Steam forums?



FingNewGuy -> RE: How to upgrade to Universe - Get your discount! (5/23/2014 4:00:31 PM)


quote:

ORIGINAL: Algon

Maybe I'm a bit stupid, but I initially thought that the members area would only let me register Legends and Shakturi, since they were the only ones listed there. I was about to contact support when I noticed the 'register game' link on the right...

Might be worth mentioning somewhere prominent that the link is the one to use, rather than trying (in vain) to find all your games in the list. It might save your support staff from being hassled by idiots like me. :P


[sm=00000734.gif]

This idiot (me) thanks you for the tip! [:)]



Algon -> RE: How to upgrade to Universe - Get your discount! (5/23/2014 4:13:10 PM)


quote:

ORIGINAL: FingNewGuy


quote:

ORIGINAL: Algon

Maybe I'm a bit stupid, but I initially thought that the members area would only let me register Legends and Shakturi, since they were the only ones listed there. I was about to contact support when I noticed the 'register game' link on the right...

Might be worth mentioning somewhere prominent that the link is the one to use, rather than trying (in vain) to find all your games in the list. It might save your support staff from being hassled by idiots like me. :P


[sm=00000734.gif]

This idiot (me) thanks you for the tip! [:)]

Arise and Unite, Idiots of the World! [;)]



FingNewGuy -> RE: How to upgrade to Universe - Get your discount! (5/23/2014 4:40:38 PM)


quote:

ORIGINAL: Algon


quote:

ORIGINAL: FingNewGuy


quote:

ORIGINAL: Algon

Maybe I'm a bit stupid, but I initially thought that the members area would only let me register Legends and Shakturi, since they were the only ones listed there. I was about to contact support when I noticed the 'register game' link on the right...

Might be worth mentioning somewhere prominent that the link is the one to use, rather than trying (in vain) to find all your games in the list. It might save your support staff from being hassled by idiots like me. :P


[sm=00000734.gif]

This idiot (me) thanks you for the tip! [:)]

Arise and Unite, Idiots of the World! [;)]


LOL! Downloaded and playing now! [:D]



gldavis -> RE: How to upgrade to Universe - Get your discount! (5/23/2014 5:36:10 PM)

I wish to thank Paulo and Joe of The Slitherine Group for their fast and courteous response to my issue. The issue has been resolved and I am downloading DWU as I type......Very Excited



ttube -> RE: How to upgrade to Universe - Get your discount! (5/24/2014 1:35:23 PM)

I also received a prompt reply and solution to my support question. Thank you Matrix.



WoodMan -> RE: How to upgrade to Universe - Get your discount! (5/24/2014 4:03:49 PM)

Thanks very much, grabbed a physical copy [:)]



ID1746 -> RE: How to upgrade to Universe - Get your discount! (5/25/2014 10:28:43 AM)

I would love to use the discount option for the member club, but alas, I cannot register, as it claims my E-mail adress is invalid (this also prevents me to send a ticket to helpdesk support/account support) Note, it's the same email I used to register on the forums. I did doublecheck & tried variations on typing (capitals/non-capital letters), but to no avail. Did make a thread on the unofficial support forum, in hopes someone can assist me with it.



Bingeling -> RE: How to upgrade to Universe - Get your discount! (5/25/2014 1:44:29 PM)

There is no space or extra punctuation sneaking in alongside your email address?

And no weird characters in the address (like commas, or whatever in the first part)?



aaatoysandmore -> RE: How to upgrade to Universe - Get your discount! (5/25/2014 2:52:46 PM)

Can I use the discount on ANY game or just Universe?



ID1746 -> RE: How to upgrade to Universe - Get your discount! (5/25/2014 4:37:26 PM)

quote:

ORIGINAL: Bingeling

There is no space or extra punctuation sneaking in alongside your email address?

And no weird characters in the address (like commas, or whatever in the first part)?


Only odd character is an underscore, but considering how many emails got those, I doubt it's that [:)] It's more likely the age is, not the first site I had problems registrating, but usually a ticket to support helps (but not in this case, as support here autorejected my ticked due to the email I provided)

Using the same email for about 20years [;)] In internet terms, that's an eternity.

But customer service here is truly topnotch! Got a quick official response concerning this issue, on a sunday! Will hopefully resolved soon.



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