Problems downloading game (Full Version)

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Arturo28 -> Problems downloading game (5/28/2015 7:11:17 PM)

Hello all,

I have just baught the game. And when I download the program DistantWorldsUniverse-SetupRelease-v1950.exe (40 Kb) file. I receive next message "The version of this file is not compatible with the version of windows you are running. Check your computer system information to see whether you need an X86 or a X64 version of the program, and then contact the software pblisher".

Please, How do I fix that to download the file?

Thanks



Bingeling -> RE: Problems downloading game (5/28/2015 7:47:03 PM)

What kind of OS do you have? I have never seen this reported.

Server 2000? Windows 8?

You could try some compability mode in the properties of the shortcut. And if desperate and not stopped by principles, get a steam key and install there. Sticky post about it on the main forum.

And you got a 40 kb file? I always thought it downloaded the whole setup, not an installer. The file I got is just over 1GB.

Are you sure you used the matrix download link, or Steam if that is where you bought?



Arturo28 -> RE: Problems downloading game (5/28/2015 7:52:40 PM)

Hello,

Thank you for your answer. I have Windows 7 x64.

I have just bought the game on bluesnap platform, and I am using the currunt link provided to me.

The file DistantWorldsUniverse-SetupRelease-v1950.exe I download is really 40 Bis, not 40 KB. Its seems is not correct.

Arturo



zakblood -> RE: Problems downloading game (5/28/2015 7:58:28 PM)

then you have a faulty download, delete it and retry the download again as it will be a bigger size



Bingeling -> RE: Problems downloading game (5/28/2015 7:58:49 PM)

It sounds like a dodgy site to me.



Arturo28 -> RE: Problems downloading game (5/28/2015 8:00:24 PM)

I have just tried but same result [:(]



KennyM -> RE: Problems downloading game (5/28/2015 8:45:22 PM)

Same error using both download managers, rubbish.



Bingeling -> RE: Problems downloading game (5/28/2015 9:05:21 PM)

Where did you buy it?



Arturo28 -> RE: Problems downloading game (5/28/2015 9:10:43 PM)

In this matrix game page
Using blusnap store.



Phc7006 -> RE: Problems downloading game (5/28/2015 9:13:30 PM)

Same here. Worse, I now get a screen that tells me I am not allowed to download because I exceeded the allowed number number of downloads. That thing Blusnap isn't even able to make a file consistency / size check before banning a customer... come on

Now, considering the price Matrix/Slitherine sell their games, they could at the very least offer their customer a better download service. Why isn't simply possible to login to one's account and download installers. Limited time for download is a thing of the past. That way, they just ruin their credibility...

Wrote to support, we'll see if they can be of any help.

Bought the game on Slitherine. OS WIn 7 4bits



VPaulus -> RE: Problems downloading game (5/28/2015 9:17:44 PM)

That must be a corrupted download. The file size should be around 1.01 GB not 40KB.
Please check if your Internet Security programs aren't interfering with the download.
If the issue persists and you need new download links just open a tech support ticket or contact us at support[at]slitherine.co.uk.



VPaulus -> RE: Problems downloading game (5/28/2015 9:20:11 PM)

For those who have contacted us and opened a ticket, I will provide with new download links from Plimus and from an alternate ftp server.



Arturo28 -> RE: Problems downloading game (5/28/2015 9:20:25 PM)

Hi,

Before downloading, my Mozilla programs is telling m the file is 40 bits size, and it get its as a 40 bits files.

It seems the file to download is really this size...

Arturo



Davohn -> RE: Problems downloading game (5/28/2015 9:21:21 PM)

I'm getting exactly the same issue, 40kb installer download, having bought the game on the Matrix site about an hour ago.

I've logged a ticket with the order details.

Thanks



Phc7006 -> RE: Problems downloading game (5/28/2015 9:27:32 PM)


Thanks for replying

I couldn'try with different parameters for the firewall since Bluesnap now tells "this product is not available for download". On the other hand, that's not the first thing I download with these settings, so my feeling is that Bluesnap could be the source of this issue.

I posted a ticket

The link to the ftp and the alternate source will be much welcome



TheWombat_matrixforum -> RE: Problems downloading game (5/28/2015 10:02:45 PM)

Same issue. I registered the key so I can get it via Steam, but I would like my "normal" download as well. Opened a ticket for this too. I figured 40 bytes was a tad small :)



AbstractPlain -> RE: Problems downloading game (5/28/2015 10:13:34 PM)

I'm having the same issue after I bought the game today. I'm only able to download 40kb and not the complete download regardless of what web browser I use. I sent a ticket but was sent the same Bluesnap link as before. So can't even download the game very frustrating.



VPaulus -> RE: Problems downloading game (5/28/2015 10:17:47 PM)

On the ticket, there was also a download link from an alternate site. Please check it.



Tac2i -> RE: Problems downloading game (5/28/2015 10:32:03 PM)

Same issue for me. There is no alternate link in the email.

quote:

ORIGINAL: AbstractPlain

I'm having the same issue after I bought the game today. I'm only able to download 40kb and not the complete download regardless of what web browser I use. I sent a ticket but was sent the same Bluesnap link as before. So can't even download the game very frustrating.




TheWombat_matrixforum -> RE: Problems downloading game (5/28/2015 10:35:43 PM)

The download from the alternate site (the 1 gig zip file) seems to have worked, thanks. The original link and the same link sent in the email continues to result in a 40 byte file. First time ever I've had this issue with Matrix, so it's kind of odd.



Davohn -> RE: Problems downloading game (5/28/2015 10:36:28 PM)

Support just sent me a Slitherine link and that worked for me, so hopefully you'll get sorted soon too. The Bluesnap link still doesn't work for me at least.



VPaulus -> RE: Problems downloading game (5/28/2015 10:37:06 PM)

The alternate link is only provided if you open a tech support ticket or contact us at support{at]slitherine.co.uk.



AbstractPlain -> RE: Problems downloading game (5/28/2015 10:53:34 PM)


quote:

ORIGINAL: VPaulus

The alternate link is only provided if you open a tech support ticket or contact us at support{at]slitherine.co.uk.

I didn't receive any alternate links in my support ticket, just one link from Bluesnap which I suspect is the problem. Should I open a new ticket to get the working link?



VPaulus -> RE: Problems downloading game (5/28/2015 10:58:54 PM)

I have just checked your ticket and the alternate site is displayed below the following sentence:
Alternately you can also download from the site below:

Anyway, I'll pm you now, your alternate link.



AbstractPlain -> RE: Problems downloading game (5/28/2015 11:25:34 PM)

Thanks for the working link, I appreciate your help!



Erik Rutins -> RE: Problems downloading game (5/29/2015 12:49:06 AM)

Hi guys, we're investigating what could have gone wrong here and will fix any issues ASAP, but please continue to contact our support through the Help Desk or support@matrixgames.com if you need a new download link after purchase.

Regards,

- Erik



trebcourie -> RE: Problems downloading game (5/29/2015 1:44:40 AM)

Same issues here--WIn7 and I get the same error message. The link in the download email gives me the same error.



KennyM -> RE: Problems downloading game (5/29/2015 8:47:02 AM)

Support ticket resolved the issue with a New link and instructions on how to get a Steam Key. Excellent!

Thanks Support.



IainMcNeil -> RE: Problems downloading game (5/29/2015 11:14:49 AM)

Sorry for the problems guys. We're not sure exactly what went wrong but we have re-issued the download link to everyone who bought in the last 24 hours that should fix any potential issues.

If you continue to have problems just let us know and we'll get it fixed ASAP.



Gerry Edwards -> RE: Problems downloading game (5/29/2015 12:32:31 PM)

Hello everyone,

We have implemented a fix that should resolve the download issue for you. Your original download links should be working now.

If you have any further issues please let us know.

Cheers,
Gerry



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