RE: Current RUS Owners.. (Full Version)

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VPaulus -> RE: Current RUS Owners.. (7/2/2015 8:50:37 PM)


quote:

ORIGINAL: VPaulus


quote:

ORIGINAL: Capitaine

I purchased originally directly from AGEOD and I got the discount, but Revolution Under Siege Gold does not appear on the drop-down list of games to register a serial number on Slitherine's site, which is preventing me from getting a Steam key for it.

I've already reported this to our web admins.
We will fix that as soon as possible.

This issue is now fixed.
The issue regarding the non valid coupon codes is not fixed, yet.



heyhellowhatsnew -> RE: Current RUS Owners.. (7/2/2015 9:04:38 PM)

Yeah, I read on the Steam forums it was fixed, aka the coupon codes, but it's still not working and my heart is breaking :(



VPaulus -> RE: Current RUS Owners.. (7/2/2015 9:22:03 PM)

The invalid coupons issue should be fixed now.
Please try now.



TarkError -> RE: Current RUS Owners.. (7/2/2015 9:32:17 PM)

quote:

ORIGINAL: VPaulus

The invalid coupons issue should be fixed now.
Please try now.


No dice. Looks like I'll wait until tomorrow to see how things are.

EDIT: My code works now after a second entry attemp!



VPaulus -> RE: Current RUS Owners.. (7/2/2015 9:37:02 PM)

You might need to exit the browser and launch it again to clean some cache information.
That's the reason why it might have worked only with the second attempt.



Wolfe1759 -> RE: Current RUS Owners.. (7/2/2015 9:43:00 PM)

Works for me now - thanks - downloading now [:)]



Sodei -> RE: Current RUS Owners.. (7/2/2015 10:48:20 PM)

Sorry guys, I don't use to post on the forum but I am having the same problem here. I also jsut tried to add my game to the register my game with Matrix website and it gives me the same message. Since this is supposedly fixed, is it possible I am having another problem?

If possible, maybe just direct me to someone that could help me if this is a different issue. Thanks!



dinsdale -> RE: Current RUS Owners.. (7/2/2015 11:08:52 PM)

I also have an AGEOD key which is not being recognized. Can it be confirmed whether or not AGEOD store keys are going to be accepted?



Husky_MatrixForum -> RE: Current RUS Owners.. (7/2/2015 11:16:47 PM)

My AGEOD key still not accepted.



tombo -> RE: Current RUS Owners.. (7/3/2015 1:05:22 AM)

...It took a few tries w my key, but it finally went through. YEA!

looking forward to getting started again.
cheers.



helm123456789 -> RE: Current RUS Owners.. (7/3/2015 2:00:29 AM)


quote:

ORIGINAL: VPaulus


quote:

ORIGINAL: tgb

I'll ask again - how do I get the upgrade if I purchased originally from GamersGate?


I'm sorry but unfortunately the discount is only for those who purchased directly for our stores at Matrix, Slitherine or AGEOD store.



I know it's a business move but this always puzzles me. The retailer gets the keys from the distributor and in the case of AGEOD games I know its directly from AGEOD/Matrix depending on when you purchased RUS. I bought WWI Gold from Gamersgate but they were out of serials and working with AGEOD to get new serials. In the mean time I contacted POCUS from AGEOD and I got a serial that allowed me to use the game. Once Gamersgate got the new batch of serials from AGEOD I deleted the private IM from POCUS that contained the serial he sent me.

Most likely the problem boils down to Matrix/Slitherine/AGEOD can't confirm who bought a serial from the batch of serials they gave gamersgate. They may not even know the serials they gave the retailer at all.



Sodei -> RE: Current RUS Owners.. (7/3/2015 3:01:48 AM)

In my case, I find this situation strange. I bought ALL of the AGEOD on the AGEOD store, still have the confirmation from 2011 for this one before they change there payments method. Now I checked and eventually ( I don't remember when ) I updated my product with Matrix ( which as a great selection of games ) but I am a FAN of the AGEOD product so I buy on there store. Now this particuliar product RUS I cannot update, I assume it was also the case before the Gold announce since I think I updated my games in 2014.

It is possible that my problem is peculiar to my situation in this case because all the other games I did manage to register here but this one, which I most certainly tried, didn't work even if I didn't have a problem with it at this time.

Like I said, I still have proof of purchase on my e-mail account... knowing myself, I would eventually buy AGAIN the game jsut for the extra content since all AGEOD games I HIGHLY recommand... except maybe one... PRE-TEAW... but this is personnal preference.

Anyhow, still waiting for an update.

Love, Me!



aspqrz02 -> RE: Current RUS Owners.. (7/3/2015 7:16:24 AM)

My Serial number gives "A valid coupon code must be entered' even after shutting down my browser and restarting.

In fact, it gives the same result with Opera, Chrome and IE ... all three the latest versions.

Bought the game when it originally came out (Plimus Ref# 55459130, 23 November 2010), but I've never been able to Register the serial in the Matrix Member's section, either (claims its an invalid serial #), even though the serial # works perfectly and is recognised whenever I upgrade to a new laptop or desktop and reinstall it.

=====

Actually, when I cut and pasted the serial # from the original email, rather than from the AGEOD AGESettings utility, it worked. Same #, different source. Blowed if I know why it worked from one source and not the other.

Phil



zakblood -> RE: Current RUS Owners.. (7/3/2015 9:53:43 AM)

please read this before posting

http://www.matrixgames.com/forums/tm.asp?m=3891221

so it can finally be put to rest



helm123456789 -> RE: Current RUS Owners.. (7/3/2015 11:00:59 AM)

I figured it would probably end up going this way. Can't say I blame Matrix/Slitherine/AGEOD as I assumed there was no way to know what serials were used for Gamersgate/Impulse or any other retailers. The original still works fine and there's loads of games on the horizon so it's probably best just to move along.



dinsdale -> RE: Current RUS Owners.. (7/3/2015 4:54:57 PM)

My AGEOD code worked today. I really appreciate the upgrade offer, and that the issues were resolved so quickly.



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