RE: The new shopping cart is now in Beta!

RE: The new shopping cart is now in Beta! (Full Version)

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valeryvdr -> RE: The new shopping cart is now in Beta! (10/15/2015 7:01:21 PM)
Rick, I have checked it appears that the BlueSnap API used by the new shopping card has problems with gift cards. People at BlueSnap are looking into fixing it. I will update on the issue as soon as I hear from them. Thanks.

IainMcNeil -> RE: The new shopping cart is now in Beta! (10/15/2015 8:44:02 PM)
Thanks Rick - if you let support know the coupon code we'll look in to it. Out of interest were you trying to use it for the same item in the live and test cart? Which item in the test cart did it fail on?

rickier65 -> RE: The new shopping cart is now in Beta! (10/15/2015 9:55:35 PM)
quote: ORIGINAL: Iain McNeil Thanks Rick - if you let support know the coupon code we'll look in to it. Out of interest were you trying to use it for the same item in the live and test cart? Which item in the test cart did it fail on? I can do that. And yes, same item in both carts. GG Operation Torch expansion. thanks Rick

rickier65 -> RE: The new shopping cart is now in Beta! (10/15/2015 9:56:08 PM)
quote: ORIGINAL: valeryvdr Rick, I have checked it appears that the BlueSnap API used by the new shopping card has problems with gift cards. People at BlueSnap are looking into fixing it. I will update on the issue as soon as I hear from them. Thanks. Ah, ok, thanks! Rick

rhondabrwn -> RE: The new shopping cart is now in Beta! (10/16/2015 5:51:04 AM)
I got a slightly different error message Microsoft VBScript runtime error '800a000d' Type mismatch /Default.asp, line 22 Running Windows 10, tried this with Chrome and Edge browsers. Edge just says it can't find the page and that it might be down for maintenance. I'll keep trying.

Yogi the Great -> RE: The new shopping cart is now in Beta! (10/16/2015 11:22:28 AM)
quote: ORIGINAL: Yogi the Great quote: ORIGINAL: valeryvdr Yogi, we are still looking what happens to the email you are supposed to receive from BlueSnap with the order details. Regarding the second email with shipping/tracking information, you will receive it when the order is shipped, usually withing 1-2 business days. Ok thank you. This morning I did get the your DVD has shipped email from Matrix. Still nothing on order receipt/amount verification front.

IainMcNeil -> RE: The new shopping cart is now in Beta! (10/16/2015 3:18:03 PM)
Rhonda when exactly did you get the error?

Freyr Oakenshield -> RE: The new shopping cart is now in Beta! (10/16/2015 5:34:27 PM)
quote: ORIGINAL: Iain McNeil Thanks for the feedback guys. 1-3 is the current max of any one game. The only time we tend to get more than 1-2 items in a cart is if someone is trying to use a bad credit card. Its rare but it happens. We have very if if any real orders asking for more than 3 of a single game. It's a balance between making it user friendly and avoiding fraud. Are you just testing the system or you actually wanted more than 3 copies of a game? How often do people want to order more than 3 units of a single game? We'll check out the issue with more than 5 items in the cart. What OS and browser are you using when you see this issue? Win10, Internet Explorer. Just testing. (not sure if all the above refers to my post...)

Franciscus -> RE: The new shopping cart is now in Beta! (10/16/2015 6:12:49 PM)
Hi When trying to pay an order I can only select a "new credit card" option. Paypal is not a valid option, although it is supposed to be. Using Safari under OsX ElCapitan, and also with Firefox on Windows 7 Regards

rhondabrwn -> RE: The new shopping cart is now in Beta! (10/16/2015 7:57:55 PM)
quote: ORIGINAL: Iain McNeil Rhonda when exactly did you get the error? Just before and right after the post... and again about two hours later. So in the range of 11 pm to 1:45 am (Mountain Time Zone) Haven't tried it yet today but will and advise if anything has changed.

rhondabrwn -> RE: The new shopping cart is now in Beta! (10/16/2015 8:09:49 PM)
Tried again... no change on either browser Turned off my Firewall... no change

Franciscus -> RE: The new shopping cart is now in Beta! (10/17/2015 6:05:38 PM)
quote: ORIGINAL: Franciscus Hi When trying to pay an order I can only select a "new credit card" option. Paypal is not a valid option, although it is supposed to be. Using Safari under OsX ElCapitan, and also with Firefox on Windows 7 Regards Edit: Forgot to add that using a credit card everything went smoothly (Firefox, Windows 7; bought operation Torch), although no email receipt was sent to me... Regards

Yogi the Great -> RE: The new shopping cart is now in Beta! (10/17/2015 10:55:36 PM)
My boxed copy came today. I still have not gotten any email confirming the purchase or receipt for amount. Ironically they were able to send me an email about the problem of not getting emails. [8\|]

rhondabrwn -> RE: The new shopping cart is now in Beta! (10/17/2015 10:56:03 PM)
Used my SmartPhone (Galaxy S4 via T-Mobile) and that worked. Bought the new Operation SeaLion product. Didn't see a 10% discount Am downloading without a problem (to my phone), but no emails to confirm the purchase or provide serial number. Still no luck accessing via my PC.

Raikkonen -> RE: The new shopping cart is now in Beta! (10/18/2015 10:19:28 PM)
Finally went to make my purchase. Have several games in the cart. Enter my CC info and when I submit, I get a screen with FAULT and a message to contact Slitherine. Any ideas? Don't want to miss the sale...

valeryvdr -> RE: The new shopping cart is now in Beta! (10/19/2015 2:20:30 PM)
On the subject of not receiving a confirmation email after purchase, it has been fixed for future purchases. Those who did not receive email (Yogi the Great, rhondabrwn), I will issue such email manually. Thanks.

valeryvdr -> RE: The new shopping cart is now in Beta! (10/19/2015 2:26:08 PM)
tommict, I see the error in logs that occurs when you place a purchase, I will fix it and let you know when you can give it another try. Thanks.

Yogi the Great -> RE: The new shopping cart is now in Beta! (10/19/2015 8:19:18 PM)
quote: ORIGINAL: valeryvdr On the subject of not receiving a confirmation email after purchase, it has been fixed for future purchases. Those who did not receive email (Yogi the Great, rhondabrwn), I will issue such email manually. Thanks. FYI if you have sent them I didn't get them.

Franciscus -> RE: The new shopping cart is now in Beta! (10/19/2015 8:55:47 PM)
quote: ORIGINAL: Yogi the Great quote: ORIGINAL: valeryvdr On the subject of not receiving a confirmation email after purchase, it has been fixed for future purchases. Those who did not receive email (Yogi the Great, rhondabrwn), I will issue such email manually. Thanks. FYI if you have sent them I didn't get them. Me neither

rhondabrwn -> RE: The new shopping cart is now in Beta! (10/19/2015 9:13:00 PM)
quote: ORIGINAL: Franciscus quote: ORIGINAL: Yogi the Great quote: ORIGINAL: valeryvdr On the subject of not receiving a confirmation email after purchase, it has been fixed for future purchases. Those who did not receive email (Yogi the Great, rhondabrwn), I will issue such email manually. Thanks. FYI if you have sent them I didn't get them. Me neither I haven't either, but I got my serial number from the Member's Club page. Just noticed a minute ago on my checking account... when I purchased Sealion there was a $1 charge and then a $9.99 charge followed by a debit for the $1. Still no 10% discount... I assume the $1 was supposed to be my discount, but not applied correctly. Glad to be helping out with getting things running smoothly though.

rhondabrwn -> RE: The new shopping cart is now in Beta! (10/20/2015 6:41:04 AM)
Just ordered Star hammer and it worked perfectly. Got my emails instantly and got the extra 10% discount. Still using my phone though... same error on my PC :(

Raikkonen -> RE: The new shopping cart is now in Beta! (10/20/2015 6:05:51 PM)
Any fix for my FAULT? I assume the sale will run until this part is fixed! [:D] Tom

valeryvdr -> RE: The new shopping cart is now in Beta! (10/20/2015 10:26:29 PM)
Tom, please give it another try, I think I have fixed the problem. Thanks

Raikkonen -> RE: The new shopping cart is now in Beta! (10/21/2015 12:55:52 AM)
Nope, just tried it, same result: "FAULT Error occured during charging your credit card, please contact technical support at support@slitherine.co.uk for more information."

valeryvdr -> RE: The new shopping cart is now in Beta! (10/21/2015 3:59:02 AM)
Yep, there was another bug causing another problem. Please give it another try. Thanks.

rickier65 -> RE: The new shopping cart is now in Beta! (10/21/2015 7:32:38 AM)
quote: ORIGINAL: Rick quote: ORIGINAL: valeryvdr Rick, I have checked it appears that the BlueSnap API used by the new shopping card has problems with gift cards. People at BlueSnap are looking into fixing it. I will update on the issue as soon as I hear from them. Thanks. Ah, ok, thanks! Rick I didn't hear any follow-up but I decided to try again just in case, and the coupon code worked correctly this time. I also received confirmation emails on the purchase as well as the key. Thanks! Rick

valeryvdr -> RE: The new shopping cart is now in Beta! (10/21/2015 12:46:38 PM)
Perfect, I received today morning the note that BlueSnap fixed gift cards and was about to post it.

valeryvdr -> RE: The new shopping cart is now in Beta! (10/21/2015 12:51:30 PM)
rhondabrwn, I am looking into your purchasing problem on PC.

Raikkonen -> RE: The new shopping cart is now in Beta! (10/21/2015 2:01:31 PM)
Done! Worked fine, thank you for all the help.

valeryvdr -> RE: The new shopping cart is now in Beta! (10/21/2015 3:25:46 PM)
rhondabrwn, could you email me to support@matrixgames.com the link of the page where you are getting the error along with your external IP address. Thanks.

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