[RESOLVED] Map not loading for 1.11 B815 through B817 (Full Version)

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training -> [RESOLVED] Map not loading for 1.11 B815 through B817 (4/17/2016 3:02:01 PM)

Hello,

As I've mentioned on the 1.11 RC thread, the builds from B815 - B817 all produce the same problem for my machine when I open it (screenshot attached). I have uninstalled reinstalled CMANO several times to try and fix this problem. I was able to install B814, and it ran without issue.

I am running the Matrix version of the game, and my OS is a Windows 8.1.

Unlike the problem encountered in the "No map visible in 1.11" thread, I have installed 1.10 before installing these updates, and my GIS folder is full (3.59 GB). I have also deleted the Command.ini file to no effect.

Please keep this issue in mind for the new updates and let me know if you identify a cause for this problem.



ComDev -> RE: Map not loading for 1.11 B815 through B817 (4/17/2016 3:07:30 PM)

B817 added a popup message if the map files are missing. Are you getting such a message on startup?

Thanks!



training -> RE: Map not loading for 1.11 B815 through B817 (4/17/2016 5:30:04 PM)

I'm not getting any messages or popups with B817.



ComDev -> RE: Map not loading for 1.11 B815 through B817 (4/17/2016 6:34:34 PM)

Hmm weird... do you have Remote Desktop and Skype?



training -> RE: Map not loading for 1.11 B815 through B817 (4/17/2016 8:23:01 PM)

Yes I have skype. My id is *****. For remote desktop I'm guessing teamviewer will do?



ComDev -> RE: Map not loading for 1.11 B815 through B817 (4/17/2016 9:19:08 PM)

Thanks, sent you a ping. Also edited out your skype address again, so bots won't find it [8D]



training -> RE: Map not loading for 1.11 B815 through B817 (4/17/2016 9:28:28 PM)

Thanks for that, but I didn't get a ping. Are you sure you sent it to right id?



ComDev -> RE: Map not loading for 1.11 B815 through B817 (4/17/2016 9:49:00 PM)

Tried again... anything?



training -> RE: Map not loading for 1.11 B815 through B817 (4/17/2016 9:57:18 PM)

Nope, nothing. Are you sure you sent it to ******?



ComDev -> RE: Map not loading for 1.11 B815 through B817 (4/19/2016 9:46:21 PM)

Okay could you please give B818 a go, and send me the Exception.log file from the Command/log folder after you have run the game?

Do you get any popups during startup?

Thanks!



training -> RE: Map not loading for 1.11 B815 through B817 (4/20/2016 2:36:32 PM)

I tried B18, and I'm getting the same problem. There's also a strange new problem that results: When I start up Command, the startup screen does not go away after the game opens up. (I am not running multiple instances). I've attached the exception log and a screenshot.



training -> RE: Map not loading for 1.11 B815 through B817 (4/20/2016 2:39:13 PM)

testing



ComDev -> RE: Map not loading for 1.11 B815 through B817 (4/20/2016 9:22:59 PM)

quote:

ORIGINAL: training

I tried B18, and I'm getting the same problem. There's also a strange new problem that results: When I start up Command, the startup screen does not go away after the game opens up. (I am not running multiple instances). I've attached the exception log and a screenshot.



Thanks!

This comment was esp helpful:

quote:

There's also a strange new problem that results: When I start up Command, the startup screen does not go away after the game opens up.


I have made some further checkpoints to help locate the codeline where things go belly-up. Will be included in B819. Would be great if you could re-run the sim then, to see what happens.



training -> RE: Map not loading for 1.11 B815 through B817 (4/21/2016 2:02:12 AM)

Great! Sounds like you're closing in on the issue. I'll be waiting for B819.



ComDev -> RE: Map not loading for 1.11 B815 through B817 (4/22/2016 5:52:45 AM)

B819 is out with additional checks. Would be great is you could do another test and send me the log file.

Thanks again! [8D]



training -> RE: Map not loading for 1.11 B815 through B817 (4/22/2016 4:10:32 PM)

I tried it out, and I'm still getting the same issue. The startup screen is also not going away.
I've attached the exception log.



ComDev -> RE: Map not loading for 1.11 B815 through B817 (4/22/2016 5:05:11 PM)

Thanks!

I noticed the log still said '2016-04-20 8:57:50 PM -- B818' which could mean it didn't write to the file... Most likely the original INI config file has been overwritten. Could you start the sim, go to Game Options, check Log Debug Information To File, restart the game, and then send the log file?

I'm sorry for the hassle, thanks again for your help!



training -> RE: Map not loading for 1.11 B815 through B817 (4/22/2016 7:45:21 PM)

No problem. I've attached the new exception log. The old information has been cleared since I've done a re-install.



ComDev -> RE: Map not loading for 1.11 B815 through B817 (4/22/2016 10:38:00 PM)

Thanks!

This is very interesting... We're zeroing in on the little kritter, is just a handful codelines left now. Have made some further checkpoints in B820, would be great if you could repeat as soon as it is out [8D]



training -> RE: Map not loading for 1.11 B815 through B817 (4/24/2016 12:41:39 AM)

Hi, same problem again. Exception log is attached.



ComDev -> RE: Map not loading for 1.11 B815 through B817 (4/24/2016 7:41:41 AM)

Thanks! Very interesting [8D]

Have been looking at the log and seems there may be an event that isn't being triggered correctly.

Could you try this please:
Start the game, go to Game -> Game Options, UN-check 'Allow switching to High-Performance power scheme', and restart the sim. Is it starting normally now?

Also, what is your computer brand/model? Laptop? Home-made rig?



Dimitris -> RE: Map not loading for 1.11 B815 through B817 (4/24/2016 9:12:20 AM)

quote:

ORIGINAL: training
Hi, same problem again. Exception log is attached.


Can you please do a P2V conversion of your rig, sanitize the resultant VM and upload it somewhere for us? (Notify us via PM of course). This is the only practical way to 100% reproduce your specific environment and see what is going on. As it is, the problem is simply not showing up on any of our systems.

Thanks.



mikmykWS -> RE: Map not loading for 1.11 B815 through B817 (4/24/2016 2:26:42 PM)

Any chance you have 3rd party software that does overlays installed?

Mike



training -> RE: Map not loading for 1.11 B815 through B817 (4/24/2016 10:07:33 PM)

Emsoy: I have tried switching off the high power scheme, but this does not fix the problem.
My machine is a laptop, a factory built HP envy 15.

Mikmyk: I am not sure what you mean by "a third party software that does overlays". I do not think any such thing is installed.

Sunburn: A P2V conversion will be difficult as I have never carried one out. Is there a specific application that you would recommend for this purpose? Is it necessary to upload only the windows installation or the entire hard drive? I am not sure how I would go about uploading a 600 GB hard drive.



Dimitris -> RE: Map not loading for 1.11 B815 through B817 (4/24/2016 10:15:04 PM)

Can you do a re-install of v1.10 and then re-apply the current v1.11 RC?



training -> RE: Map not loading for 1.11 B815 through B817 (4/24/2016 10:53:38 PM)

quote:

ORIGINAL: Sunburn

Can you do a re-install of v1.10 and then re-apply the current v1.11 RC?


Actually that's exactly what I did for the "B820 Exception log" that I attached earlier today. I did a clean re-install of command and applied B820 after 1.10.

Anyway, it seems like I'm the only user who is encountering such problems. Do you think there is any possibility that an update to Windows 10 may solve this problem? I have been meaning to update anyway.



mikmykWS -> RE: Map not loading for 1.11 B815 through B817 (4/25/2016 3:13:47 AM)

You'll get better performance from Win10 so you should do so regardless. Let us know how it goes.

Mike



mikmykWS -> RE: Map not loading for 1.11 B815 through B817 (4/25/2016 3:15:27 AM)


quote:

ORIGINAL: training

Mikmyk: I am not sure what you mean by "a third party software that does overlays". I do not think any such thing is installed.



We've had display issues with users who have used Raptr and Nahimic for example. So nothing like this correct?

Mike



training -> RE: Map not loading for 1.11 B815 through B817 (4/25/2016 3:57:54 AM)

No, nothing like that is installed.



training -> RE: Map not loading for 1.11 B815 through B817 (4/26/2016 8:13:11 AM)


quote:

ORIGINAL: mikmyk

You'll get better performance from Win10 so you should do so regardless. Let us know how it goes.

Mike


Hello again, I've updated to Win 10, unfortunately I'm getting the same problem as before on B820.



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