RE: Bought game no email/code?

RE: Bought game no email/code? (Full Version)

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RealChuckB -> RE: Bought game no email/code? (11/17/2016 6:53:13 PM)
quote: ORIGINAL: VPaulus I have just checked and I'm not able to reproduce the issue. Doesn't the cursor arrow even turn into hand when you hover it over the Paypal button, like always do with a link? Have you checked if any your Internet security programs isn't blocking the access to PayPal page? Yes, turns into hand, screen slightly moves and that's it. Now tried Chrome and Explorer under Windows; no third party issue on my end, I'm sure of that. Is the PayPal integration done as a pop-up? It shouldn't be (but then again, this is BlueSnap ...)

VPaulus -> RE: Bought game no email/code? (11/17/2016 7:14:43 PM)
No pop-up. It's a call to a asp script. Anyway I've reported to the web admins.

n0kn0k -> RE: Bought game no email/code? (11/17/2016 7:54:12 PM)
quote: ORIGINAL: VPaulus No pop-up. It's a call to a asp script. Anyway I've reported to the web admins. quote: VPaulus VPaulus I've found out my issue. I've posted it in the beta forums if you can check that topic. It's beta related. ;)

RealChuckB -> RE: Bought game no email/code? (11/17/2016 8:03:11 PM)
quote: ORIGINAL: n0kn0k quote: ORIGINAL: VPaulus No pop-up. It's a call to a asp script. Anyway I've reported to the web admins. quote: VPaulus VPaulus I've found out my issue. I've posted it in the beta forums if you can check that topic. It's beta related. ;) Well, I can't access the beta forum but since I was not a member of the beta team, it's unlikely that this resolves my issue

n0kn0k -> RE: Bought game no email/code? (11/17/2016 8:06:38 PM)
quote: ORIGINAL: Chuck B quote: ORIGINAL: n0kn0k quote: ORIGINAL: VPaulus No pop-up. It's a call to a asp script. Anyway I've reported to the web admins. quote: VPaulus VPaulus I've found out my issue. I've posted it in the beta forums if you can check that topic. It's beta related. ;) Well, I can't access the beta forum but since I was not a member of the beta team, it's unlikely that this resolves my issue Correct my friend. My message was directed at VPaulus. Good luck with your issue though.

zakblood -> RE: Bought game no email/code? (11/17/2016 8:09:01 PM)
for anyone who is still having an issue related to this topic, please contact support Just open a tech support ticket or contact http://www.matrixgames.com/support/ with your order details (order reference number or/and email address used when placed the order) and they will provide you with more support or information on the issue

RealChuckB -> RE: Bought game no email/code? (11/17/2016 8:18:31 PM)
Seriously, this is getting slightly ridiculous. After deciding to skip PayPal and pay with card, I got another error message "oops, something went wrong ..." Plimus should get it's act together, I'm buying stuff online almost daily and this is the hardest one I have come across in a LONG time (granted, Battlefront still hast the worst store [:)]) [image]local://upfiles/10245/1005A42817D94C52B62F1C215BF83342.gif[/image]

valeryvdr -> RE: Bought game no email/code? (11/17/2016 8:40:34 PM)
Hi guys, sorry for the issue with the PayPal, we are looking into it. In a mean time, if you got an error during a PayPal transaction, please check in your PayPal account if you have been charged or not, before posting another order. If you have been charged, you will get an email from BlueSnap with your transaction details including serial and download link.

RealChuckB -> RE: Bought game no email/code? (11/17/2016 8:43:50 PM)
... and the fun continues. Tried PayPal again and got this error message now: [image]local://upfiles/10245/E06D3D315C934152956FA58B19711E25.jpg[/image]

Numdydar -> RE: Bought game no email/code? (11/17/2016 9:29:50 PM)
I got this error earlier today but I still got the download link and the receipt for my purchase as an fyi.

RealChuckB -> RE: Bought game no email/code? (11/17/2016 10:42:19 PM)
quote: ORIGINAL: valeryvdr Hi guys, sorry for the issue with the PayPal, we are looking into it. In a mean time, if you got an error during a PayPal transaction, please check in your PayPal account if you have been charged or not, before posting another order. If you have been charged, you will get an email from BlueSnap with your transaction details including serial and download link. Hi - after several more attempts I was now able to buy the game using my credit card but only after I selected the option "store credit card for future purchases". This is --for me, as the customer-- the worst possible option, as I hate to give companies like Plimus my credit card information. I can only urge you to have a serious talk with Plimus to make sure they straighten things out, this is not acceptable (I have been working in the e-commerce industry for a long time and know what I'm talking about ...)

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