Strange error while installing Kursk DLC (Full Version)

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MarechalJoffre -> Strange error while installing Kursk DLC (2/9/2017 4:41:19 PM)

I got this message after trying to install the new DLC. What's this about?

http://i.imgur.com/6Rmw42W.jpg?1



Paullus -> RE: Strange error while installing Kursk DLC (2/9/2017 4:51:43 PM)

This I don't know why. Have you first installed the Update 1.0.56 and after that Installed the DLC?



MarechalJoffre -> RE: Strange error while installing Kursk DLC (2/9/2017 4:58:21 PM)

Yeah, even did a complete re-install but still getting it.



Paullus -> RE: Strange error while installing Kursk DLC (2/9/2017 5:15:16 PM)

Strange. Try turning everything running in the background off and reinstall again



MarechalJoffre -> RE: Strange error while installing Kursk DLC (2/9/2017 5:16:57 PM)

Could it be because I have installed the game in D: drive?



Paullus -> RE: Strange error while installing Kursk DLC (2/9/2017 5:28:13 PM)

It shouldn't but it could. Does the game start at all after the error message?



VPaulus -> RE: Strange error while installing Kursk DLC (2/9/2017 5:31:36 PM)

I can reproduce the issue.
The issue is related with the base game not being installed in the default installation folder (C:\Program Files (x86)\Matrix Games\Tigers On The Hunt).
I've reported the issue to the Production team.
We apologize for the inconvenience.



MarechalJoffre -> RE: Strange error while installing Kursk DLC (2/9/2017 5:57:59 PM)


quote:

ORIGINAL: Paullus

It shouldn't but it could. Does the game start at all after the error message?

I haven't had the chance to test the game after getting the error, I will update it when I get the chance.

quote:

ORIGINAL: VPaulus

I can reproduce the issue.
The issue is related with the base game not being installed in the default installation folder (C:\Program Files (x86)\Matrix Games\Tigers On The Hunt).
I've reported the issue to the Production team.
We apologize for the inconvenience.

Thanks a lot! Glad I'm not the only one.



Ringking -> RE: Strange error while installing Kursk DLC (2/9/2017 9:43:46 PM)

i got the same message here.....i want to Play this AddOn very soon...when we will get an update now?
I paid for this game NOW to Play it before my birthday on this Sunday..please...give me a patc[&o]h as a gift soon...
thank you very much
cheers
Alfred[&o][&o]



Tamas -> RE: Strange error while installing Kursk DLC (2/10/2017 11:37:40 AM)

The installer has been fixed and updated.

You can grab the fixed version from the Members Area:
http://www.matrixgames.com/members/publicDL.asp?gid=679



VPaulus -> RE: Strange error while installing Kursk DLC (2/10/2017 11:38:29 AM)

It's fixed.
Please download the new installer file from your member's area:
http://www.matrixgames.com/members/publicDL.asp?gid=679



MarechalJoffre -> RE: Strange error while installing Kursk DLC (2/10/2017 12:13:38 PM)

Something's wrong with the download;
http://i.imgur.com/4sctkwA.png

Kudos to you by the way guys! You fixed whatever the problem was before I even got the chance the try it myself.



Tamas -> RE: Strange error while installing Kursk DLC (2/10/2017 1:22:43 PM)

It appears to be some kind of server issue. We are looking into it, I'll let you know once it is fixed. We are sorry for the inconvenience!



VPaulus -> RE: Strange error while installing Kursk DLC (2/10/2017 1:34:12 PM)

I was able to download it from the member's area. Please check if any of your Internet security programs isn't interfering with the download.
Also try downloading with a different Internet browser.



francescoperrone -> RE: Strange error while installing Kursk DLC (2/10/2017 1:48:27 PM)

no luck with chrome, downloaded properly with safari



VPaulus -> RE: Strange error while installing Kursk DLC (2/10/2017 2:08:34 PM)

I was able to reproduce the issue with Chrome. It works well with IE11 and Firefox.



Ticonderoga60 -> RE: Strange error while installing Kursk DLC (2/10/2017 5:46:03 PM)

I started the first campaign of Kursk game playing with the Germans. Initially artillery outside enemy map decimated me almost all units. Things improve with the arrival of Tiger. Unfortunately, after the first night the game slows down considerably, but I already knew that, that's okay.
Probable small bug with version 1.0.56 (never happened before): It happened (already twice) that when an enemy unit fires at a hex containing infantry and AFV, the box appears with the question: "TARGET AFV Yes or NOT".



vonotto -> RE: Strange error while installing Kursk DLC (4/17/2017 5:49:30 PM)

I just bought Kursk and have this issue now. I have downloaded it to desk top and tried to run it from there but get the same error the guy in the 1st post has. Any help? I also tried downloading and installing with IE and Chrome with same results.



Paullus -> RE: Strange error while installing Kursk DLC (4/17/2017 5:59:13 PM)

Have you tried the download in post 11 above?



vonotto -> RE: Strange error while installing Kursk DLC (4/17/2017 6:03:55 PM)

Yes I tried the members and registered tabs both give the same result. It shows in my purchased games but I still can not download it without that error.



vonotto -> RE: Strange error while installing Kursk DLC (4/17/2017 6:16:07 PM)

I tried the link from the new email you sent me and still get the same error.



Paullus -> RE: Strange error while installing Kursk DLC (4/17/2017 7:04:20 PM)

Did you do the Update of the core game first as well?



vonotto -> RE: Strange error while installing Kursk DLC (4/17/2017 8:12:41 PM)

Core game says it is up to date when I click on update. I have no idea what else to do.



Paullus -> RE: Strange error while installing Kursk DLC (4/18/2017 4:33:59 AM)

Looks like you have done the correct procedure.You need help from the Matrix Staff here. We could see if they jump in on this thread or you can contact them through the Helpdesk on the Members page



vonotto -> RE: Strange error while installing Kursk DLC (4/20/2017 3:00:07 PM)

FIXED...

For anyone else having this issue:
1 - Completely uninstall the game.
2 - Reinstall main game.
3 - Install Patch.
4 - Install Kursk.

Also DO NOT AUTO RUN THE DOWNLOADS, save to desktop then open files and install them.
I want to thank the Matrix team for the fast response to my help desk ticket.



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