now wont run

now wont run (Full Version)

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marky -> now wont run (8/21/2017 3:30:22 PM)
anyone know what this means? pic drivers? reinstall?

zakblood -> RE: now wont run (8/21/2017 4:44:22 PM)
seems like your screen size isn't supported or known to the game etc for a guess How to get a DirectX Diagnostic file: 1. click on "START" 2. click "run" 3. type in "dxdiag" and click "OK" 4. check through the tabs and perform all tests 5. click "Save all Information..." and save the text file to a location of your choice We prefer that DxDiag files be posted as message attachments rather than pasted into the body of the post. can you upload the ini file in a zip format? and with your report at least you will know your desktop res used etc, then just need double check it's supported and in the ini file so it's runs

marky -> RE: now wont run (8/21/2017 5:25:07 PM)
but its work before. idk why its doing this now.

zakblood -> RE: now wont run (8/21/2017 5:41:48 PM)
no idea, could be a system update, a corrupt file, a false positive on your AV / spyware scanner etc or a game crash that altered a system file, which no longer has the information needed to run, easy way is wipe / uninstall, and reinstall and patch to latest version, just make sure all files are gone, eg folder and settings if in my docs as well etc, backing up campaigns or saves if needed

marky -> RE: now wont run (8/21/2017 5:42:58 PM)
pic2

zakblood -> RE: now wont run (8/21/2017 5:52:23 PM)
yep a game file is missing, reinstall the files from inside the folder called redist

marky -> RE: now wont run (8/21/2017 5:55:05 PM)
dont have that folder. [:(][&:]

marky -> RE: now wont run (8/21/2017 5:59:42 PM)
can my saves be saved?

zakblood -> RE: now wont run (8/21/2017 6:06:33 PM)
yes but need to first find where they are, i dont have it installed, so maybe best to now past you to support and see where they are, normally stored in your my docs folder or mygames etc, have a look and see first, and then if they are there, copy and rename the folder to back up, then either uninstall and wipe the folder clean and reinstall and patch or do a support ticket and get more correct advice as i don't have the game so maybe wrong, so if you can't find the saves manually, then log a support ticket in your account http://www.matrixgames.com/support/ good luck

marky -> RE: now wont run (8/21/2017 6:12:23 PM)
managed to save my saves. thanks zakblood.

zakblood -> RE: now wont run (8/21/2017 6:17:02 PM)
np good luck on the reinstall, what O/S may i ask, have asked to do some guides on all the games to make sure windows 10 creators update version is correctly installed and working with as many games as is needed, so hopefully will be doing a guide for some more like this one if needed

marky -> RE: now wont run (8/21/2017 6:28:39 PM)
8.1 64 bit

zakblood -> RE: now wont run (8/21/2017 6:34:21 PM)
should be no problems then

marky -> RE: now wont run (8/21/2017 6:35:55 PM)
stupid support thing wont let me log in![:@]

zakblood -> RE: now wont run (8/21/2017 6:39:30 PM)
log out of the forum, clear cache and cookies and retry

marky -> RE: now wont run (8/21/2017 7:18:41 PM)
Still wont login

marky -> RE: now wont run (8/21/2017 7:28:12 PM)
2 browsers, firefox and chrome, and changing passwords twice, no matter what i #$%in do i cant get into the help center. sent an email an hour ago and no reply. you suck support!

marky -> RE: now wont run (8/22/2017 10:31:00 PM)
so i found the original download exe that i saved. installed. and still doesnt work. same message. wtf.

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