Game will not load

Game will not load (Full Version)

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davidofga -> Game will not load (10/16/2017 5:50:53 PM)
DWU worked fine until a few weeks ago. Seems Windows 10 has had massive updates, and DWU will not get past the game menu screen. Click on update, and that works. Click on play, and nothing happens. Drivers seem to be updated. I have uninstalled and reinstalled 6 times. Help.

zakblood -> RE: Game will not load (10/16/2017 6:08:17 PM)
did you reinstall all of the pre requisites? [image]local://upfiles/43185/D9F7DF0D03D24DC3B3FFF5160700D7FB.jpg[/image]

zakblood -> RE: Game will not load (10/16/2017 6:08:49 PM)
if yes, then enable this now as well [image]local://upfiles/43185/B4ADF121ED5B43CA882291BD94898FB7.jpg[/image] as without the pre requisites and direct play, the game won't work either on windows 10

davidofga -> RE: Game will not load (10/16/2017 6:23:43 PM)
As far as I can tell all prerequisites are installed. Ran fine about a month ago. Direct play is enabled.

zakblood -> RE: Game will not load (10/16/2017 6:27:07 PM)
if you run any of them again, it only repairs and over writes, doesn't make any newer ones to be sure i'd do that, then check your AV (anti virus) logs to see if anything there has been blocked, then check gaming logs for errors.

VPaulus -> RE: Game will not load (10/16/2017 8:34:27 PM)
Please check if you have any file named DW_CrashDump.txt and attach it to your post. You can find that file at your Windows documents folder at: ....\Documents\My Games\Distant Worlds Universe

davidofga -> RE: Game will not load (10/16/2017 11:03:33 PM)
DW Crash dump file

VPaulus -> RE: Game will not load (10/17/2017 11:26:18 AM)
Check this thread: http://www.matrixgames.com/forums/tm.asp?m=3620855

davidofga -> RE: Game will not load (10/17/2017 3:04:13 PM)
Reloaded every C++ redistributable I could find. Reloaded DXSETUP.exe, dotNetFx40_Full_x86_x64.exe, and xnafx40_redist.msi, expect dotNetFx40_Full_x86_x64.exe, which said it was already installed and would not allow a reload. This game worked a month ago, and the only changes ahve been several Windows 10 updates and I switched to Norton AV. The AV log shows nothing around the times I have tried to run DWU.

davidofga -> RE: Game will not load (10/17/2017 4:32:00 PM)
Latest DW crash dump.

VPaulus -> RE: Game will not load (10/17/2017 5:16:26 PM)
The solution is related with WMP and IE. "On a whim I removed them both, deleted DW, restarted, reinstalled, restarted, reinstalled DW... and like magic, it worked. IDK, maybe one of the 300 windows updates I just installed went pear shaped and screwed something up. " Control Panel > Programs and Features > Windows Features > Media Features > Windows Media Player Control Panel > Programs and Features > Windows Features > Internet Explorer 11

davidofga -> RE: Game will not load (10/17/2017 5:35:24 PM)
My version of Windows 10 must be different. Control Panel>Programs>Programs and Features>Turn Windows Features on or off from there I see Media Features is checked, but I cannot click on it to see what is in Media Features Above this is something called Direct Play, and it is checked Above that is Internet Explorer 11 and it is checked. No idea how to remove and reinstall either of them, as neither show up on the uninstall program page.

zakblood -> RE: Game will not load (10/17/2017 5:44:07 PM)
here you go [image]local://upfiles/43185/F75A060B0FCB4239B24FEBC20070FFB3.jpg[/image] can do both from here, then same to put them back in again

zakblood -> RE: Game will not load (10/17/2017 5:45:55 PM)
where to find [image]local://upfiles/43185/C379E27022FB42B3B81300CD5F7F4E38.jpg[/image]

davidofga -> RE: Game will not load (10/17/2017 5:57:32 PM)
My page under manage optional features has IE 11, but not Windows Media Player

davidofga -> RE: Game will not load (10/17/2017 5:58:45 PM)
Found install, shall see if it works.

davidofga -> RE: Game will not load (10/17/2017 6:22:03 PM)
Once I figured out how to reinstall Windows Media Player all is well. Problem solved. Somehow in the flurry of updates of late WMP got deleted. Thanks for your help!

zakblood -> RE: Game will not load (10/17/2017 6:22:43 PM)
glad your sorted, now you can get back to enjoying your game

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