add ons (Full Version)

All Forums >> [New Releases from Matrix Games] >> Gary Grigsby's War in the East Series >> Tech Support



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ulsterandy -> add ons (12/30/2017 8:19:54 AM)

Hi I have just brought the war in the east and the 2 add ons. I can play the war in the east ok but I can not use the add ons. I can down load them ok but when I use the code key given me it will not work says error in both of them. I have tried the code key that came with the war in the east but that does not work as well.

Andy



Denniss -> RE: add ons (12/30/2017 10:32:28 AM)

Did you buy via Matrixgames or Steam ?
Where did you try to enter the code ?
For the Matrixgames version the code for the respective addon will only be required once during the addon install, for Steam once at the activation.




ulsterandy -> RE: add ons (12/30/2017 2:05:59 PM)

Got it Via matrix



ulsterandy -> RE: add ons (1/2/2018 12:35:33 PM)

The code that I got when I brought the Lost battles via Matrix DOES NOT WORK all I get is invalid code. I have tried to down load it now about 10 times and use the code that was given me at the time. it will not work. full stop.



Denniss -> RE: add ons (1/2/2018 2:07:26 PM)

Please use the support link on top right and open a helpdesk ticket. I'm sure they are able to help you with the invalid code problem. They should be able to verify what kind of code you got and issue you a new one if the old one was wrong.



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