Problem with order 124920199 (Full Version)

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Greybriar -> Problem with order 124920199 (12/17/2019 1:48:21 PM)

Yes, I know I should contact the Helpdesk, but I already have, it has been 20 hours, and the issue has not been resolved. In addition, the only communication I have received has been an automated reply via email.

It's really a simple matter. When I selected the country in my shipping address for my order, I apparently selected Guam USA instead of just USA (for United States of America). Now I just want to make sure the address is corrected before my order is shipped.

Would someone who knows how to do so please rattle the helpdesk's cage?



zakblood -> RE: Problem with order 124920199 (12/17/2019 1:50:16 PM)

i'll pass it on



Greybriar -> RE: Problem with order 124920199 (12/17/2019 2:47:47 PM)

Thank you very much, zakblood. I received an email from Slitherine and the matter has been sorted.



IainMcNeil -> RE: Problem with order 124920199 (12/17/2019 2:49:13 PM)

Thanks for your patience - we get hundreds of support calls a day at this time of year and our standard response time is 24-48 hours at off peak times, so please bear in mind the guys have a lot going on!



Greybriar -> RE: Problem with order 124920199 (12/17/2019 4:19:43 PM)

I understand how busy your support is during the holidays and I was sorry to have to go to the lengths I did, Iain. But I was so concerned about my order going to Guam instead of here in the U.S. that I did the only thing I could think of to be sure my mistake was corrected.

The person who got the matter straightened out has relieved my mind and made my holiday season much brighter. So I thank him and you for your kind understanding and efforts to get my order to me without a hitch despite what I did to cause the issue in the first place.

Thanks again and Merry Christmas to you.



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