The Operational Art of WAr v4.1.0.40 not loading (Full Version)

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datumsoft -> The Operational Art of WAr v4.1.0.40 not loading (1/14/2020 4:57:27 AM)

When I start the game I get the main screen and the music plays. But none of the buttons like Load Game New Game Quit Game are working.



sPzAbt653 -> RE: The Operational Art of WAr v4.1.0.40 not loading (1/14/2020 5:02:32 AM)

Maybe - in some resolutions the coordination between buttons and where to click is a little off. Try clicking around the screen to see if anything happens ever? That's the only simpleton thing I can think of, otherwise someone else with better brains will show up to help.



datumsoft -> RE: The Operational Art of WAr v4.1.0.40 not loading (1/14/2020 5:05:52 AM)

I noticed I have to wait about a 40 seconds then the New Game button responds. It shows a file directory listing. I close it then click new game again then finally the scenario lists appear. I did not have this behaviour in previous versions



zakblood -> RE: The Operational Art of WAr v4.1.0.40 not loading (1/14/2020 5:20:00 AM)

with no logs or reports provided, it's only guess work on what could be wrong, if you can upload a link to a online store where you have placed them, so staff support can reach and read it will be helpful

https://www.matrixgames.com/forums/tm.asp?m=4382074



Meyer1 -> RE: The Operational Art of WAr v4.1.0.40 not loading (1/14/2020 2:14:14 PM)

Take a look at this thread: https://www.matrixgames.com/forums/tm.asp?m=4740990

I would check the Sound folder at "C:\Users\--\Documents\My Games\The Operational Art of War IV", chances arer that is empty, if that is the case you could try copy the content of the Sound folder of the Toaw directory at Program Files (x86) to the My games Sound folder, that's what fixed my game.



datumsoft -> RE: The Operational Art of WAr v4.1.0.40 not loading (1/15/2020 11:48:47 PM)

I noticed if I go into Sound folder under My Games, file explorer hangs but eventually displays the contents. But if I go into SOunds folder under Matrix Games, I see a list of folders and a bunch of ogg files. But again it hangs. Maybe it has something to do with the folder structure.
So by having sound in the game it forces it to use the sound folder, and this in turn is responsible for the hanging.



datumsoft -> RE: The Operational Art of WAr v4.1.0.40 not loading (1/16/2020 12:08:20 AM)

I changed the nosound parameter to Y, but it did not help. Game still hangs.I have left it for over a minute and buttons still don't work.
I had no such problems with previous version of this game so this is really disappointing.



datumsoft -> RE: The Operational Art of WAr v4.1.0.40 not loading (1/16/2020 1:25:51 AM)

I went back and uninstalled version .40 and installed version .20 and the buttons don't work for that either. I did a restart in between these tasks.
The previous time I ran .20 was on a different PC where I did not have this problem.
Installing patch .21 did not help either. Basically the game is unusable.



datumsoft -> RE: The Operational Art of WAr v4.1.0.40 not loading (1/16/2020 3:26:16 AM)

I went back and reloaded .20 from MyPage on Matrix site and now the game will load but I have to wait about a minute first.
Any ideas why? I could check Windows event viewer but any easier suggestions would be appreciated.



Shadrach -> RE: The Operational Art of WAr v4.1.0.40 not loading (1/16/2020 9:34:35 AM)

Have you reported this to Matrix Support?
https://www.matrixgames.com/member/helpdesk

At this point it's probably the best, as the help others can provide without sitting at your machine is limited.
The game definitely has issues with Sound playback, but if you've disabled sound it should be ok.

The hangs experienced by some others was caused by patching the game from an old install. But it sounds like you go first Base .20 and then patch to .40 which should be fine.

- Make sure the game's Documents folder is cleared before installing (make a backup of anything you want to keep there).
c:\Users\<username>\Documents\My Games\The Operational Art of War IV\

- You could try like others have suggested, to copy the Sounds folder from the Programs folder to the Documents folder before starting the game. But really shouldn't be necessary.

- Are you seeing high CPU usage while the game hangs?

- When you say you can't click the buttons do you mean the *entire* game hangs (grey window, spinning cursor) or can you for instance interact with the dropdown menus?

- It's really weird it hangs looking at the folder in Windows Explorer. Usually Explorer will try to parse the OGG files to find artist and title, but this shouldn't hang your machine for a long time. It should only take a couple of seconds.

- You've said nothing about what OS version you have and what computer specs (from System Information)?

- Are you running some very aggressive Anti-virus or other security software in the background?

I doubt you'll find anything useful in Event Viewer but it's worth a try I guess. What I do at times like this is use the tool Process Monitor to examine what the process does when it hangs. But this gets technical and requires you to search through thousands of log entries, and you need to know what you're looking for as well.
https://docs.microsoft.com/en-us/sysinternals/downloads/procmon
But if you're willing to give it a go I can help walk you through it.



Curtis Lemay -> RE: The Operational Art of WAr v4.1.0.40 not loading (1/16/2020 3:29:55 PM)


quote:

ORIGINAL: datumsoft

I went back and uninstalled version .40 and installed version .20 and the buttons don't work for that either. I did a restart in between these tasks.
The previous time I ran .20 was on a different PC where I did not have this problem.
Installing patch .21 did not help either. Basically the game is unusable.

Are you watching your hard-drive light while this is happening? Perhaps it is busy with something else - especially if you've just booted. Could you try waiting for longer than just a minute before giving up?



datumsoft -> RE: The Operational Art of WAr v4.1.0.40 not loading (1/17/2020 7:09:31 AM)

Seems to be working now. Wait about 15 seconds after launch before cursor can click button



Shadrach -> RE: The Operational Art of WAr v4.1.0.40 not loading (1/17/2020 11:16:50 AM)

quote:

ORIGINAL: datumsoft
Seems to be working now. Wait about 15 seconds after launch before cursor can click button


That wouldn't be any definition of "working" I know about, but hey if it "works" for you [;)]



Toby42 -> RE: The Operational Art of WAr v4.1.0.40 not loading (2/21/2020 11:20:15 PM)

I'm getting the same thing. The start screen doesn't load and I get the "not responding" message. All I can do is shut down! Game is useless!!



Curtis Lemay -> RE: The Operational Art of WAr v4.1.0.40 not loading (2/22/2020 12:00:23 AM)


quote:

ORIGINAL: Toby42

I'm getting the same thing. The start screen doesn't load and I get the "not responding" message. All I can do is shut down! Game is useless!!

Be patient. Let it run for a while. There's some initialization done on first time running on a machine.



Shadrach -> RE: The Operational Art of WAr v4.1.0.40 not loading (2/22/2020 10:19:43 AM)

quote:

ORIGINAL: Toby42
I'm getting the same thing. The start screen doesn't load and I get the "not responding" message. All I can do is shut down! Game is useless!!


Did you try one of the solutions already posted in this thread?
How did you install TOAW4, did you update from an older version directly to .40? These hangs have been reported by users going from versions prior to .20 directly to .40.

Did you try copying the Sounds folder from Program Files to Documents?
Did you try disabling sound in the ini file?



Toby42 -> RE: The Operational Art of WAr v4.1.0.40 not loading (2/23/2020 12:44:25 AM)

I got it figured out. Somehow I missed version .20?



MBogdasarian -> RE: The Operational Art of WAr v4.1.0.40 not loading (1/20/2021 2:43:11 AM)

A friend and I have been playing on line. He surrendered while the scenario still had turns to run. I clicked on "end scenario" and put in his password but nothing appears to have changed. What am I missing?



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