Crash report. (Full Version)

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Shadow_ -> Crash report. (5/31/2020 10:07:43 AM)

Hello,

So I've encountered a crash, and here I am to report it.

It happens after I click the "Next" button, right after the victory screen of the Djebel Berda map.

I'm playing with the 1.1.4 beta.

[image]local://upfiles/71991/AABBD7E4A04744A188EE056A0618AE2E.jpg[/image]



Shadow_ -> RE: Crash report. (5/31/2020 10:09:58 AM)

I have also another issue in the same campaign, the groups icons in the "Soldiers" tab don't appear anymore.


[image]local://upfiles/71991/24C99699C4CF4AE49B0668D5D127FB4E.jpg[/image]



PipFromSlitherine -> RE: Crash report. (6/1/2020 3:33:09 PM)

Is this repeatable from a savegame? If so could you please post the save for the team to look at.

Cheers

Pip



Shadow_ -> RE: Crash report. (6/1/2020 8:06:48 PM)

Yes, it is. Here the save in attachment.



SteveMcClaire -> RE: Crash report. (6/1/2020 10:56:23 PM)

Thanks Shadow. I was able to reproduce the problem and we'll get the fix in the next update.

In the meantime here is a fixed saved game.



Shadow_ -> RE: Crash report. (6/2/2020 10:12:59 AM)

Thank you !



mrob1169 -> RE: Crash report. (6/13/2020 2:38:04 PM)

Hi, I've been greatly enjoying the game but recently had this same error. Does that mean I cannot continue the campaign I am playing?

I have attached the saved game in case it can be salvaged.



SteveMcClaire -> RE: Crash report. (6/15/2020 3:02:00 PM)

mrob1169 -- the update to address this issue should be out 'soon.' You should be able to continue the game after that.



mrob1169 -> RE: Crash report. (6/15/2020 4:45:54 PM)


quote:

ORIGINAL: Steve McClaire

mrob1169 -- the update to address this issue should be out 'soon.' You should be able to continue the game after that.


Terrific, thank you.



mrob1169 -> RE: Crash report. (7/10/2020 1:08:16 PM)


quote:

ORIGINAL: Steve McClaire

mrob1169 -- the update to address this issue should be out 'soon.' You should be able to continue the game after that.


Any idea when the next update will arrive? Also, if I start over with a new campaign am I likely to encounter the same crash loading a saved game at some point?



PipFromSlitherine -> RE: Crash report. (7/10/2020 3:10:55 PM)

The beta version is live on Steam right now. Once it has had some testing it will be released across all platforms.

Cheers

Pip



mrob1169 -> RE: Crash report. (7/10/2020 6:59:46 PM)

I installed the 1.1.6 beta and the game throws an unhandled exception when I try to load my saved game. Normally I would include a screen capture but I was not able to do that when the error message box was displayed.



PipFromSlitherine -> RE: Crash report. (7/10/2020 7:57:34 PM)

A screen capture of the crash message isn't necessary if you are able to send the error log to us. You can of course also attach the error log specifically to a post.

Cheers

Pip



mrob1169 -> RE: Crash report. (7/11/2020 10:18:44 PM)


quote:

ORIGINAL: PipFromSlitherine

A screen capture of the crash message isn't necessary if you are able to send the error log to us. You can of course also attach the error log specifically to a post.

Cheers

Pip



Okay, where is the error log written?



PipFromSlitherine -> RE: Crash report. (7/13/2020 2:21:45 PM)

Documents/My Games/CloseCombatTheBloodyFirst and is error.log (for the last run) or datestamped error logs for prior crashes.

Cheers

Pip



mrob1169 -> RE: Crash report. (7/13/2020 5:13:34 PM)

Okay here is the most recent error log.



DefeatistAttitude -> RE: Crash report. (7/13/2020 6:26:57 PM)

Have been trying to report crashes here, but each time I try I get this message:

You are not allowed to post links, emails or phone numbers for 7 days from the date of your tenth post.



PipFromSlitherine -> RE: Crash report. (7/13/2020 7:38:14 PM)


quote:

ORIGINAL: mrob1169

Okay here is the most recent error log.


Are you also sending the logs to us on restart, as I can't find a log matching this one.

Cheers

Pip



mrob1169 -> RE: Crash report. (7/14/2020 1:30:59 PM)

quote:

ORIGINAL: PipFromSlitherine


quote:

ORIGINAL: mrob1169

Okay here is the most recent error log.


Are you also sending the logs to us on restart, as I can't find a log matching this one.

Cheers

Pip


Yes, I have been selecting "Yes" when prompted for permission to send the error log. I did it again just a minute ago. I answered "Yes" when prompted and I have attached the latest log file to this post.



PipFromSlitherine -> RE: Crash report. (7/14/2020 3:02:34 PM)

Found it. Thanks a lot. The team will take a look.

Cheers

Pip



SteveMcClaire -> RE: Crash report. (7/14/2020 6:31:05 PM)

Hi mrob1169 -- can you please send me your saved game file? It will be in Documents\My Games\CloseCombatTheBloodyFirst\Saves. If you can compress/zip it and post here that would be a big help.




mrob1169 -> RE: Crash report. (7/14/2020 8:42:58 PM)


quote:

ORIGINAL: Steve McClaire

Hi mrob1169 -- can you please send me your saved game file? It will be in Documents\My Games\CloseCombatTheBloodyFirst\Saves. If you can compress/zip it and post here that would be a big help.




Steve, it is attached to post #7 in this thread.



SteveMcClaire -> RE: Crash report. (7/14/2020 9:54:41 PM)

Thank you. Sorry, I missed that. I will get this fixed ASAP.

Steve



ALLINJACKS -> RE: Crash report. (7/23/2020 1:24:54 AM)

Hello, I downloaded the game just a couple of days ago and am having a similar error. I receive a crash message when opening the game, but am still able to start the game and play. However, when I try to advance to the next battle in my save file I receive an "Unhandled Exception" error message. I've attached my saved game if you could please take a look.

Let me know if there is any other information you need to take a look at it. Thanks!



SteveMcClaire -> RE: Crash report. (7/23/2020 3:47:46 PM)

The latest update (1.1.7) is available as a beta update on Steam right now and contains a fix for this issue. This update will go live to other platforms (GOG/Matrix) after a short beta test period.



ALLINJACKS -> RE: Crash report. (7/24/2020 12:01:59 AM)

Thanks. What is the Beta code?



ALLINJACKS -> RE: Crash report. (7/24/2020 12:09:04 AM)

Nvm, I was able to get the beta and it's working great. Thanks for the support!



mrob1169 -> RE: Crash report. (7/24/2020 4:24:15 AM)

That fixes the problem for me as well. Thanks Steve!



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