All three titles bought in the sale (Full Version)

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Kurtank -> All three titles bought in the sale (1/6/2021 3:01:19 PM)

Happy New Year!

I've updated the base game to the latest version but the DLC asks for two different earlier versions, ie. one for Kursk and one for Normandy respectively.

I assume I've done something in an incorrect fashion, any advice will be gratefully received.

Thank you in advance (phase :-)



Paullus -> RE: All three titles bought in the sale (1/6/2021 4:29:54 PM)

I would reinstall the game again like this.

Install base game and upgrade the game

Then install Kursk and after that Normandy

I would then install the beta patch, which is fully supported by the game http://www.matrixgames.com/forums/fb.asp?m=4504508

get back to us if it doesn't work



Kurtank -> RE: All three titles bought in the sale (1/7/2021 1:55:19 PM)

Dear Paullus, thank you for the speedy reply.

I uninstalled, reinstalled, then restarted my pc. The game updated once, then tries to update again to v-1.1.09 but hangs for a while and says "an error occurred while trying to open the ftp file".

Yesterday, once I hit that point I went to beta v1.21 which allowed me to play in full screen and all of the base game, yet the dlc ask for v-1.0.56 or some such thing.

I looked in vain (or blindly) for older updates but I couldn't see them at all.

Apologies if they are under my nose....



[image]local://upfiles/47801/32E661A54FFE4AFC8575C750D23A149A.gif[/image]



Paullus -> RE: All three titles bought in the sale (1/7/2021 5:41:01 PM)

You have done the correct things but the Game needs Update 5 to fully work before beta v.1.21. It looks like there is a problem with the Matrix server so you need to get in contact with Matrix support.
I would try one thing before though. Check disabling any Antivirus software when doing the update through the Game Panel



Kurtank -> RE: All three titles bought in the sale (1/7/2021 10:02:13 PM)

I use Malwarebytes free version so I don't have an active AV but I'm surprised there isn't a register here of the historical updates for manual dl if the game panel is faulty. Oh well, never mind.... I'll try turning off whatever windows AV I have and see if that makes a difference.

Again, thank you for the swift response.



Kurtank -> RE: All three titles bought in the sale (1/7/2021 11:04:51 PM)

This did not work. To whom do I address my concerns at Matrix?



Paullus -> RE: All three titles bought in the sale (1/9/2021 8:54:48 AM)

This is strange so I would click on Support at the top of this page and follow the Help & Support way.
Let us know how it turns out



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