RE: Pre-Order Clarification (Full Version)

All Forums >> [New Releases from Matrix Games] >> Gary Grigsby's War in the East 2



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VPaulus -> RE: Pre-Order Clarification (3/10/2021 9:27:47 AM)

Please try with a different Internet browser.



Prussia -> RE: Pre-Order Clarification (3/11/2021 2:19:45 AM)

quote:

ORIGINAL: VPaulus

Please try with a different Internet browser.


Great suggestion, I will try that. Was using Chrome. Thank you very much. Worst case I could do Paypal if all else fails.

Thanks, greatly appreciated,
Jean-Claude



Simon Edmonds -> RE: Pre-Order Clarification (3/11/2021 3:52:26 AM)

Hi. It's the man from oz again. I tried a different browser with no luck. So then I tried a different computer altogether. Still no luck. The card is a master-card debit card. Could that be what is doing it?



VPaulus -> RE: Pre-Order Clarification (3/11/2021 9:47:51 AM)

No, it shouldn't be related with credit card.
So, if it's not your browser security settings, it can be your anti-virus (or other Internet security program) that is interfering, or alternatively something is broken in your OS.



Erik Rutins -> RE: Pre-Order Clarification (3/11/2021 1:43:38 PM)

Strange that this would repeat on multiple different computers and browsers. Was the security software the same on all? If you could please contact our Help Desk through our support center or via support@matrixgames.com, they may need to troubleshoot this more closely with you to figure it out.



Erik Rutins -> RE: Pre-Order Clarification (3/11/2021 1:44:49 PM)


quote:

ORIGINAL: Prussia
Twice I attempted to purchase WITE II with hardbound rules volume with 2 different Master Cards, and both times the transaction was not able to complete. Simply with a message to contact Blue Snap.

Submitted a support ticket to Slitherine.

Blue Snap website is definitely not designed for the end user. Basically spaghetti code, but was finally able to submit a ticket. Not fun.

Anyone else having problems?


This was an issue with processing the payment method. Has this resolved for you when you tried PayPal?

For support, always go through us - you don't need to go through BlueSnap.



Erik Rutins -> RE: Pre-Order Clarification (3/11/2021 1:46:02 PM)


quote:

ORIGINAL: Simon Edmonds
Hi. I am in Australia. I have been trying unsuccessfully to purchase Wite2 hardcopy through Slitherine using royal mail. Twice now I get to the processing point and the sales gets to the processing stage and then freezes with a "java script return false" comment in the corner of the screen. Can you help?


Just to confirm, this original error was definitely an issue with the browser/security configuration on the original system but since you haven't been able to get it working on other systems, please contact our Support folks as outlined above so that they can work directly with you.



ranknfile -> RE: Pre-Order Clarification (3/11/2021 2:18:54 PM)


quote:

ORIGINAL: Prussia

... Worst case I could do Paypal if all else fails.

Thanks, greatly appreciated,
Jean-Claude


For what it's worth, I used Paypal for my order and the order went through without a hitch.



Simon Edmonds -> RE: Pre-Order Clarification (3/11/2021 10:52:07 PM)

Mission accomplished. It was the card. I dont know why. Plenty of money. Biggest bank in Australia. But as soon as I did it with a different card it went through without a hitch.



Prussia -> RE: Pre-Order Clarification (3/12/2021 12:25:43 AM)

Are we able to apply Anniversary coupons to this purchase?

I keep getting code not found, even though I am inputting the entire code including discount percentage.

Trying this on Firefox currently; my other issues in not being able to complete the transaction was on Chrome.

Frustrating.

Thanks in advance for any advice!

Jean-Claude



Prussia -> RE: Pre-Order Clarification (3/12/2021 1:11:40 AM)

#Anniversary Coupons

Have tried Chrome, Firefox, and Edge to apply my Anniversary coupon to no avail- keep getting "... Coupon not found".

I suppose I could try Opera or Opera GX as well. But overall it does not seem to like Anniversary Coupons. Anyone have success using their coupons?

I have several and would like to enjoy them.

Kind regards,
Jean-Claude



gekkoguy35 -> RE: Pre-Order Clarification (3/12/2021 2:01:50 AM)

I was able to use one of my coupons. Hopefully yours can be sorted out!



jlbhung -> RE: Pre-Order Clarification (3/12/2021 2:20:05 AM)

I also had problem with credit card transactions and using Anniversary Coupon. It appears that the Anniversary Coupon will expire despite transaction failure. The Matrix support was so kind in providing me with new coupon (more than once!) while I made attempts to sort out the credit payment issue. Eventually I gave up credit card and made the pre-order by using Paypal with new Anniversary Coupon provided by Matrix support.




Prussia -> RE: Pre-Order Clarification (3/12/2021 2:21:23 AM)

Thanks.



Prussia -> RE: Pre-Order Clarification (3/14/2021 3:52:46 PM)

To the Powers that be:

Issues to date:

- Original issue was being unable to have a Credit Card Transaction process correctly on various Browsers;
- Tickets submitted, but no response except from Blue Snap;
- Found that I have Anniversary Coupons, decided to apply them, to no avail;
- Have tried Chrome, Firefox, Edge, Opera, and Opera GX with same result;
- Tickets submitted for this new issue with no response so far;
- Original ticket was submitted March 8, 2021.

This is really turning into a test of resolve, which it should not be. Making it impossible to *actually* purchase your product, is a poor way of attracting and keeping customers, much less having them willingly spend money.

I don't have to do this, probably would not have time to even play it, but I feel it is essential to support Gary. I can always wait, and purchase on the secondary market: if I can afford this now, I will be able to afford it at a higher price in the future. Big deal. But I sure as hell won't be buying from Matrix/Slitherine
moving on.

Simply shouldn't be this hard to purchase something online in 2021.




Erik Rutins -> RE: Pre-Order Clarification (3/14/2021 4:54:03 PM)

Thank you and I apologize for the frustration. 99.9% of orders are going through smoothly, I'm not sure why it's not working in your case. Please do not pursue with Blue Snap, pursue it with our support. We have no control over Blue Snap, we provide support for our own store.

Please e-mail support@matrixgames.com if you haven't already done so. I'll ask our support and store admins to give your issue their full attention.

Regards,

- Erik




Erik Rutins -> RE: Pre-Order Clarification (3/16/2021 2:13:14 PM)

Just to follow-up, I'm told our support folks have replied to you. If you need any other assistance, you can also e-mail me at erikr@matrixgames.com



hansatuofd -> RE: Pre-Order Clarification (3/25/2021 2:11:32 PM)

Are we still expecting to see the release of the War in the East 2 program file download today?

Regards,
John



Erik Rutins -> RE: Pre-Order Clarification (3/25/2021 2:27:46 PM)

Yes, very soon.



Prussia -> RE: Pre-Order Clarification (3/31/2021 8:38:04 PM)


quote:

ORIGINAL: Erik Rutins

Just to follow-up, I'm told our support folks have replied to you. If you need any other assistance, you can also e-mail me at erikr@matrixgames.com

Hi Erik:
Yes they did contact me about my coupons- apparently all were outside of usage period. Oh well. Though they never did contact me about my prior issue. BlueSnap responded but no one else.

I changed the funding source of my Paypal to the card I used originally, and the transaction went through successfully.

Thank you.



JamesM -> RE: Pre-Order Clarification (3/31/2021 9:03:46 PM)

Have the physical copies been sent yet? I pre-ordered the game with the manual.



Erik Rutins -> RE: Pre-Order Clarification (3/31/2021 9:11:48 PM)

Hi James,

From the start, we've said on the store page that we expected to start shipping physical copies when the first batch of 1000 manuals arrive by air around April 16th. That remains the plan. Those that didn't make it into the first 1000 orders will ship our in May, when the remaining manuals arrive by sea. No orders have shipped at present and we don't expect any to ship until around April 16th. It will then take several days to work through the first 1000 orders given the COVID restrictions in the warehouse.

Regards,

- Erik



JamesM -> RE: Pre-Order Clarification (3/31/2021 9:16:12 PM)


quote:

ORIGINAL: Erik Rutins

Hi James,

From the start, we've said on the store page that we expected to start shipping physical copies when the first batch of 1000 manuals arrive by air around April 16th. That remains the plan. Those that didn't make it into the first 1000 orders will ship our in May, when the remaining manuals arrive by sea. No orders have shipped at present and we don't expect any to ship until around April 16th. It will then take several days to work through the first 1000 orders given the COVID restrictions in the warehouse.

Regards,

- Erik



Erik Thank you for your reply.

I should have read all the info on the store page (When will I learn!) or if I did I forgot it.



crixsus100 -> RE: Pre-Order Clarification (4/14/2021 9:14:35 AM)

how do i know if i made the 1st 1000 for the order of the manual ?



Bamilus -> RE: Pre-Order Clarification (4/14/2021 11:49:58 AM)

quote:

ORIGINAL: crixsus100

how do i know if i made the 1st 1000 for the order of the manual ?


You don't until/unless you get a shipment notification. But presumably most people who pre-ordered (but not at all) should get it. I ordered hours after the pre-order page released on the 2nd but still haven't gotten a shipment notice yet, but others have.



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