Pre-orders Resumed (Full Version)

All Forums >> [New Releases from Matrix Games] >> Gary Grigsby's War in the East 2



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Erik Rutins -> Pre-orders Resumed (3/2/2021 3:41:13 PM)

Hi everyone,

In order to implement the correct 10% pre-order discount, we've temporarily halted pre-orders on War in the East 2. All customers who already placed an order will be manually refunded for the difference in price, we are currently exporting those orders and our support staff will be issuing those refunds. Pre-orders will be set live again shortly at the correct pre-order discount price.

Update: Pre-orders are now live again, at the correct price. Manual refunds will be issued to customers that ordered at the non-discounted price.

Regards,

- Erik



Genosse -> RE: Pre-orders Temporarily Halted (3/2/2021 3:51:53 PM)

Hi Erik, Thank You for your hands on responses to the confusion today. In addition to your previous clarifications, I have some questions about the shipping prices for physical editions that I hope you can respond to here:

https://www.matrixgames.com/forums/tm.asp?m=4972709&mpage=1&key=�


Thank You for your engagement!



Erik Rutins -> RE: Pre-orders Temporarily Halted (3/2/2021 3:58:54 PM)

Thanks, just responded to you there.



Erik Rutins -> RE: Pre-orders Temporarily Halted (3/2/2021 6:06:36 PM)

Just to confirm, all issues should now be resolved and pre-orders are now live again.

The big pre-order announcement will be posted tomorrow.



Franciscus -> RE: Pre-orders Temporarily Halted (3/3/2021 12:17:25 PM)

Hi
I preordered yesterday morning without the discount.
How the receive the refund for the 10% discount ?

Regards



VPaulus -> RE: Pre-orders Temporarily Halted (3/3/2021 1:03:49 PM)

We have the list of those affected by this and we have manually started refund all of these
You don't have to contact us.



Narisomo -> RE: Pre-orders Temporarily Halted (3/3/2021 10:49:21 PM)

I got the 10% back. To be honest, I didn't even know I could save 10% with the pre-order. [:D] Very good.

Thanks for the fast refund.



Simulacra53 -> RE: Pre-orders Temporarily Halted (3/4/2021 5:56:11 PM)

+1

At least now it made some sense to pre-order.
[:D]



riflebrigade -> RE: Pre-orders Temporarily Halted (3/4/2021 11:54:25 PM)

If a pre-order purchase is made for a copy of WITE2 with the manual, is the postage cost shown before the order is placed, as from previous experience the postal cost is sometimes extremely high?



Erik Rutins -> RE: Pre-orders Temporarily Halted (3/5/2021 2:18:56 AM)

Yes, the shipment cost is shown before the order is completed.



Pocman -> RE: Vorbestellungen vorübergehend gestoppt (3/8/2021 2:31:54 AM)

Hi
I would like to know how many games WITE & WITW have been sold, or is it a secret.
Mfg Pocman



Erik Rutins -> RE: Vorbestellungen vorübergehend gestoppt (3/8/2021 3:03:53 AM)

We do not release sales numbers, sorry.



ajds -> RE: Vorbestellungen vorübergehend gestoppt (3/8/2021 6:21:09 PM)

Preordered. First of all, the credit card expiration date entry process was weird and I almost gave up. But it worked after I took it real slow, like molasses in winter. Which is a movie reference.

Secondly, it was a very cruel process, because it ended with a DOWNLOAD button. Not cool Erik, since it was a FAKE download button. Just a big tease.



spinecruncher -> RE: Vorbestellungen vorübergehend gestoppt (3/11/2021 9:54:18 PM)

I just want to let Matrix know that this commander is ready for the invasion to begin early.



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