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MinionsGambit -> [Resolved] Sentinel-2 Layer not loading / Game startup issues (7/12/2021 1:33:13 PM)
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Hi Support team
I purchased CMO in the Steam sale but am having some significant issues in getting it to run right. I would very much appreciate your help.
Two primary issues
1) The Sentinel-2 layer doesn't appear to be working / loading in
2) Upon startup through Steam it the main menu, and the game in general, will 2/3 out of 5 times be very slow to respond e.g menus not responding when clicked until seconds later, Windows thinks it's not responding.
Issue 1
No matter how long I wait the sentinel map data doesn't load in - either completely or partially.
What I've done so far:
- Uninstalled and reinstalled game (inc registry and folder cleanup to ensure no remaining files or references)
- Verified files
- Checked firewall access for CMO allows it outside my home network
- Turned off all overlays (Steam and nvidia) and shader options on Steam as per forum troubleshooting
- Made command.exe and commandlauncher.exe to run as Admin
- Changed Windows graphics setting to force command.exe to run at High Performance
- Left the Sentinel layer on only
- Tried different locations around the globe
I have attached 3 screen shots of the issue to the post.
Pic 1 - Partially loaded London, it remained that way. Coming back to it later and it didn't load the detail at all
Pic 2 - Flight tutorial, didn't load the detailed veiew at all
Pic 3 - Everything switched off bar Sentinel, the map remaind black
Hope this shows you the issue I have - let me know what else you may need. :)
Issue 2
Upon startup through Steam the game becomes unresponsive
What I've done so far:
- Uninstalled and reinstalled game (inc registry and folder cleanup to ensure no remaining files or references)
- Verified files
- Checked firewall access for CMO allows it outside my home network
- Turned off all overlays (Steam and NVidia) and shader options on Steam as per forum troubleshooting
- Made command.exe and commandlauncher.exe to run as Admin
- Changed Windows graphics setting to force command.exe to run at High Performance
When exiting the game command.exe will remain open with menu music playing requiring either Task Manager end task, or in 2 cases, full system restart. On one occasion my PC completely froze up and required hard reset.
I will also add that if I click on Quick Battle or Start Campaign the stuttering issue starts. When the options finally, if they do, load in I get the white screen with red X through the map area or the game freezes up and crashes This is repeatable every time.
I have also attached my exception file to the post. To clarify, I have no issues with any other games installed on my system.
I hope you can help so I can get to immersing myself in this awesome game.
PC specs are an i7 9750, 32GB RAM, 2070 and 1tb SDD (where the game is installed) and Win10.
Thanks in advance!
MG
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