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throttle8 -> RE: PayPal At Checkout Not Working (1/20/2022 4:19:47 PM)
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ORIGINAL: Crossroads
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ORIGINAL: throttle8
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ORIGINAL: berto
For purchasing issues, direct your questions to:
https://www.matrixgames.com/contacts#:~:text=support%40matrixgames.com
Thanks; email sent to support.
As of right now I am not given any option to login to my PayPal account to authorize the transaction.
Here's hoping for a quick solution for you!
This is for others who may have a similar issue like mine.
Matrix support responded to my initial email very quickly however, they could not reproduce my problem and they suggested attempting to purchase the game via a different device.
I originally was using my computer. Next, I attempted to use my IPad however, I received the same error message.
Next, I double checked my info already on file, since I had logged on to my Matrix account before purchasing.
In that info I noticed that the field listing my phone number was missing 3 digits however, this issue was never directly notifying me of a problem.
Once I corrected the phone number, I was able to purchase the game with no problems at all.
So bottom line is that even though I had a "required field" missing the required information to allow the transaction, I was never given any message to inform me of the problem, and all I would receive was "Error, Return to Payment Area".
Thanks
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