RE: Matrix Games Limits Retail and Expands Direct Sales (Full Version)

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Firefly -> RE: Matrix Games Limits Retail and Expands Direct Sales (3/6/2004 7:47:53 PM)

quote:

ORIGINAL: Frank W.

quote:


The Canadian government LOVES to stick their hands in our pockets every chance they get.


LOL seems our goverments have something in common [:(]



I bought a two software items via download the other week from the States and got charged VAT (Value Added Tax - an EU sales tax) on the transactions. Like the man said, there are only two certain things in life, death and taxes.

I'm pleased to see the announcement from David though, I'd much rather see more of my money go to the devs rather than middle men, but the shipping costs put me off doing it with Matrix games in the past.




Les_the_Sarge_9_1 -> RE: Matrix Games Limits Retail and Expands Direct Sales (3/6/2004 8:01:37 PM)

My only actual Matrix Games purchase ever was Mega Campaign Lost Vicories.

I bought it through a Texas girlfriend before Matrix Games had managed to conquer shelf space.
She allowed me to get it for 2 bucks additional, instead of the then reported 21 bucks for crossing the border.

It was a modest simple cd packaged in a humble card stock cd sleeve.

I mail all my cds that way actually. cd enclosed in a card stock sleeve inside a bubblewrap mailer. Only way to improve that, is jewel case inside a cd box mailer.

I have not yet played all the way through Lost Victories yet, its a big MC. But I have played it enough to know it was a most definitely solid purchase. And that even knowing it needed a few patch ups.

According to Rich, there is a few cosmetic omissions absent, and Brent has failed to get to them. I have massively enjoyed the game though, and I have not even made it to that part of the game even yet as now.
Worrying over something like that, is to much like work. But Rich had promises made to him, and maybe it was the unfullfilled promises that count, and not some dumb missing pictures.
Never make promises you can't keep is good advice.

MC LV cost me something like 35 bucks I think (that's Canadian eh). I don't fully remember right now.
One of my best wargame purchases ever though.
One of the hardest wargames I have ever played.
It's a grand thrill taking your Panzer IIIs into battle and hoping those indestructible KVs don't appear "just now".
I have fought battles where every darned weapon counted, there were no weapons that weren't effective. You needed everything, and some battles are only one through sheer determination from your entire force.

MC LV was never sold to me on a shelf.
And I have bought games off the shelf, and none of them has equalled my purchase of MC LV. Some have come close.

I was able to get Operational Art of War Elite Edition Volume 1 out of the bargain bin for a song. I would have not minded paying full price for that.
I bought the Century of War edition online. Cost me 80 bucks Canadian after all the due process was done (another re route from Texas too).
I would never have been able to get that off a shelf. And it is my current top ranked operational title in my collection.

I have really only bought wargames out of bargain bins eh. I have yet to pay full ticket for a wargame at the store.

If I had the actual cash, I am sure I would have achieved several other purchases from Matrix Games. I like the product, I just lack the funds.

But I know Matrix Games is here. So I am not a good indication of how well Matrix Games is gaining outside recognition.
I think that should be the next major thresshold.
Matrix Games has already demonstrated they are serious about their wargames.
Now they need to impress me with their advertising savvy (outside of forums).




Mr.Frag -> RE: Matrix Games Limits Retail and Expands Direct Sales (3/6/2004 8:02:26 PM)

I fully support you going Digital Delivery - means more money in your & the developers pocket which in turn translates to better returns on investment and means you'll stay in business which is a very good thing.

The flip side to this is you will need to court the review sites better then you do now, ensuring good placement and lots of fresh people seeing and reading all about you and your games. War Gaming is a small group, we need fresh blood added to keep things going as we age and die off. With the larger companies completely stopping production of anything of this nature, our world does not get much press. We need to agressively fight this trend or there really will be no one left.

With CD Writers dropping in price to where they are hardly more expensive then readers these days, it seems to be the way to go. You can have an optional media service that lets people who do not have broadband access or burner access to get their games for an added charge (since you have an added cost at your end to make a coaster and ship it).

By shipping in the good old brown paper wrapper, you will bypass a lot of the ugly customs situations as you are only shipping a BACKUP copy of something that was purchased at your web site. Backup media should be exempt from 95% of the ugly customs folks who make us hate mail order.




U2 -> RE: Matrix Games Limits Retail and Expands Direct Sales (3/7/2004 12:28:46 AM)

I think this is just great! I will now be able to order Squad Assault and AA:HTTR directly from Matrix without the huge shipping costs + swedish tax. Thank you! Oh and next week I hope to buy and download Campaigns on the Danube if it is released on time... [:)]




ravinhood -> RE: Matrix Games Limits Retail and Expands Direct Sales (3/7/2004 1:58:29 AM)

quote:

I bought a two software items via download the other week from the States and got charged VAT (Value Added Tax - an EU sales tax) on the transactions.


You had to pay TAX on a DOWNLOAD? Man where's the TEA PARTY, I think it's time for another one!!! heh Taxation without representation!! REVOLUTION anyone? lol




David Heath -> RE: Matrix Games Limits Retail and Expands Direct Sales (3/7/2004 6:47:17 AM)

Hi Firefly

We are well aware of the shipping issues and are taken steps to make it affordable.

David




Hertston -> RE: Matrix Games Limits Retail and Expands Direct Sales (3/7/2004 11:08:58 AM)

quote:

ORIGINAL: ASHBERY76

Well, in england the PCgames still has massive shelf space.


It's a lot less than it was. As somebody said (*), the sales are actually up, but the console game sales are going up faster. With the margins on PC games being lower anyway (not to mention troubles with returns etc), retailers like GAME are just devoting more space to the more profitable merchandise.

It's the folks like Matrix who get squeezed out, so the approach they are taking seems right to me. Personally, I'm delighted.. I always like to order direct when I can as I'd rather my cash went straight to the developers rather than middle-men, but the daft shipping policy to Europe has, until now, made that a non-starter.


* the proviso on that is sales of the "big" games are up. People seem much less willing to experiment with their purchases, and a lot of very good games aren't selling because they havn't had the necessary hype. That's always been the case, but now even "reasonable" sales won't guarantee shelf space.




DerekP -> RE: Matrix Games Limits Retail and Expands Direct Sales (3/7/2004 12:21:06 PM)

quote:

ORIGINAL: ravinhood

quote:

I bought a two software items via download the other week from the States and got charged VAT (Value Added Tax - an EU sales tax) on the transactions.


You had to pay TAX on a DOWNLOAD? Man where's the TEA PARTY, I think it's time for another one!!! heh Taxation without representation!! REVOLUTION anyone? lol


It's a sales tax in the EU which was always payable but US and Canadian companies sometimes "forgot" to apply it and the customs in Europe didn't chase them for it. Now since an agreement last year they have to do it.

It'll reach the States and Canada soon.




ravinhood -> RE: Matrix Games Limits Retail and Expands Direct Sales (3/7/2004 3:05:56 PM)

Are you serious? The States are going to have to pay a VAT? I haven't heard of any of this?




DerekP -> RE: Matrix Games Limits Retail and Expands Direct Sales (3/7/2004 4:46:08 PM)

quote:

ORIGINAL: ravinhood

Are you serious? The States are going to have to pay a VAT? I haven't heard of any of this?


No, the States is going to collect VAT for the EU. Or should do for internet sales.

http://www.hmce.gov.uk/forms/graphics/info0103-3.pdf




Paul Vebber -> RE: Matrix Games Limits Retail and Expands Direct Sales (3/7/2004 6:20:03 PM)

If anybody gets a physically damaged product from us we replace it free of charge.




ravinhood -> RE: Matrix Games Limits Retail and Expands Direct Sales (3/7/2004 6:27:48 PM)

quote:

ORIGINAL: Paul Vebber

If anybody gets a physically damaged product from us we replace it free of charge.


Do you pay for the shipping charges both ways PAUL? Say I get a damaged product do you pay for me to ship it back to you? ;)




David Heath -> RE: Matrix Games Limits Retail and Expands Direct Sales (3/7/2004 6:46:06 PM)

Hi Ravinhood

I pretty sure we do but let me check.

David




von Murrin -> RE: Matrix Games Limits Retail and Expands Direct Sales (3/8/2004 8:18:28 AM)

Good on you guys. The more online publishing we see, the more others will try it and the more we'll see great games that never would've seen the light of day on a shelf, much less a publishing deal. Send a note to Paradox Entertainment as well, will ya? I'd love to see them team up with you guys. [:D]




Tomus -> RE: Matrix Games Limits Retail and Expands Direct Sales (3/8/2004 3:22:33 PM)

Can I make a request for the UK market that ordering is as easy as say Amazon. Not all of us have credit cards, I don't and I rely solely on my current account debit card. I think you call them chequeing cards in the US?

I have found that when ordering on line it requires too many reference numbers, Pay Pal or similar schemes, multiple logins, registrations etc via third party payment specialists. I know I am being paranoid but I would be much happier ordering directly from Matrix games via say www.matrixgames.co.uk or some such. I do find this constant demand for credit card details very off putting for any online ordering. I also dislike giving my details third parties and being forced to convert the cost from £s to $.

Will the games be released via Amazon or some such similar group?




David Heath -> RE: Matrix Games Limits Retail and Expands Direct Sales (3/8/2004 3:46:30 PM)

Sorry Tomus

Amazon will not be part of it any longer. We will be offering the following payment methods

Visa
MasterCard
American Express
Discover
Diners Club
European Bank Transfer
Wire Transfer
Giro
Money Order


Our Shipping methods will be

US Postal Service
UPS
Federal Express
Purolator
Royal Mail
we will also have a bulk carrier as well.




Tomus -> RE: Matrix Games Limits Retail and Expands Direct Sales (3/8/2004 3:59:49 PM)

quote:

MasterCard
American Express
Discover
Diners Club
European Bank Transfer
Wire Transfer
Giro
Money Order


Our Shipping methods will be

US Postal Service
UPS
Federal Express
Purolator
Royal Mail


David,

Thanks for the reply. I think the payment methods are a mistake. Please include Switch (at least for me[:D]) otherwise thats it for Matrix Games for me.[:(]

I can't see anyone going to the effort of doing a wire transfer and moving money from my bank account to a US one is more hassle than its worth.

I think perhaps you should rethink the whole policy.

(If not I'll have to pinch the wifes credit card and get a kicking later on when the bill arrives[:D])




Marc von Martial -> RE: Matrix Games Limits Retail and Expands Direct Sales (3/8/2004 4:29:12 PM)

What exactly is the problem with doing a wiretransfer, giro or money order? I think the possibilities David lists are more then you can find at other e-shops.




Tomus -> RE: Matrix Games Limits Retail and Expands Direct Sales (3/8/2004 4:35:16 PM)

quote:

ORIGINAL: Marc Schwanebeck

What exactly is the problem with doing a wiretransfer, giro or money order? I think the possibilities David lists are more then you can find at other e-shops.



They just don't sound very user friendly tbh. I'd be interested to know how many people actually will use that method of purchase? I just think including European debit cards would help sales thats all.




Marc von Martial -> RE: Matrix Games Limits Retail and Expands Direct Sales (3/8/2004 4:39:31 PM)

All those three transfers methods can be easily done via online banking, if you don´t like online banking then your bank should have forms that you can fill out. I´ve allready done all three methods ordering goods from the US (and Hong Kong), online and offline. And neither method took more then 2 minutes.

Mastercard (credit card) and Visa (debit card) are the two biggest in Europe. Switch for example is pretty limited, I think it´s more popular in the UK only.




Von Rom -> RE: Matrix Games Limits Retail and Expands Direct Sales (3/8/2004 4:54:22 PM)

Will Matrix still be selling their games through Military Hobbies here in Canada?

It is a highly recommended method of getting Matrix games for those who live in Canada.

Cheers!




Mr.Frag -> RE: Matrix Games Limits Retail and Expands Direct Sales (3/8/2004 6:49:51 PM)

quote:

ORIGINAL: Von Rom

Will Matrix still be selling their games through Military Hobbies here in Canada?

It is a highly recommended method of getting Matrix games for those who live in Canada.

Cheers!


Oh god, don't remind me of that place!!!

I could drop $30,000 in there and still have more stuff that I want!

Anyone going there, ensure you bring along your wife to keep you under control [:D]




David Heath -> RE: Matrix Games Limits Retail and Expands Direct Sales (3/8/2004 8:35:31 PM)

Hi Tomus

I going to look into this Swich payment method for you today. The payment methods I listed was what Euro gamers put down as what they most used. That is how I came to make those payment methods up. As far as changing the policy we can the retail stores have made our minds up for us and now we need to provide the best way to move forward.

David




David Heath -> RE: Matrix Games Limits Retail and Expands Direct Sales (3/8/2004 10:40:57 PM)

OK

First yes we will be able to take Switch payments and checks as well. We are also working on an International number for orders as well.

Some of our games will still be available through Military Hobbies and others. Since the developers are having a say in this some titles may not be. This will be done on a title by title basis.

David




Mr.Frag -> RE: Matrix Games Limits Retail and Expands Direct Sales (3/8/2004 10:57:26 PM)

quote:

ORIGINAL: David Heath

OK

First yes we will be able to take Switch payments and checks as well. We are also working on an International number for orders as well.

Some of our games will still be available through Military Hobbies and others. Since the developers are having a say in this some titles may not be. This will be done on a title by title basis.

David


Thats why you guys are the best of the best, always working to have happy customers!




Pippin -> RE: Matrix Games Limits Retail and Expands Direct Sales (3/9/2004 5:15:32 AM)

Does this mean EB is being dropped out of the scene 100%? L I used to enjoy walking into EB (I go there every week), and seeing the MG titles on the shelf. It was only recently that you could finally see them there.




David Heath -> RE: Matrix Games Limits Retail and Expands Direct Sales (3/9/2004 6:29:19 AM)

hehehe well its more EB does not want us taking up there very limited shelf space. Some game that are more commerical will be in the stores but for the most part no they will not.

David




Les_the_Sarge_9_1 -> RE: Matrix Games Limits Retail and Expands Direct Sales (3/9/2004 2:34:35 PM)

In my case EB is the ONLY store. Well there are others, lame stock levels though tend to take them out of the running.
Futureshop has stock, but they don't really specialise in software as much as electronics.

But often I walk into EB only to prove to myself there STILL isn't anything worth buying.

It makes it easier to then go buy a dvd or something :)

It is rare I see any volume of military type software, so it is always unusual to see it.

I have been slowly trying to train myself to just not care about the EBs out there.

I might as well just get used to dealing with the source, and forget the middle man option.




BulletMagnet -> RE: Matrix Games Limits Retail and Expands Direct Sales (3/9/2004 3:21:47 PM)

Will there ever be a product with all of the Mc's on one cd? I currently dont have any of them and would be interested in getting them all at one time.?




Marc von Martial -> RE: Matrix Games Limits Retail and Expands Direct Sales (3/9/2004 4:34:32 PM)

quote:

ORIGINAL: BulletMagnet

Will there ever be a product with all of the Mc's on one cd? I currently dont have any of them and would be interested in getting them all at one time.?


Yes, very soon.




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