being left out (Full Version)

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me109k -> being left out (7/23/2004 11:58:41 PM)

so i ordered this game on 7/2/4 and paid $79.98

now its 7/23/04 and i have ZERO

does anyone else have a problem like this

i feel like a fool

so when should i start asking for a refund



freeboy -> RE: being left out (7/23/2004 11:59:38 PM)

please call / write Matrix.. I'm sure this will get resolved



kaleun -> RE: being left out (7/24/2004 12:03:32 AM)

This is the e-mail address to write to:

Email your info to support@matrixgames.com

They will respond. They are usually very good at that.
Good luck



rogueusmc -> RE: being left out (7/24/2004 12:10:18 AM)

Yep...Erik takes no prisoners...he's a good Joe



Bodhi -> RE: being left out (7/24/2004 12:26:40 AM)

The general consensus on Customer Service seems to be: Digital River - Poor, Matrix - Good. Do as everyone else has suggested and contact Matrix.

Matrix always seem to say that the support they get from DR is good, but with all the complaints you see from customers you have to wonder if DR are harming Matrix?[&:]



me109k -> RE: being left out (7/24/2004 12:41:50 AM)

well the last time i had any ting to do with digital river was 2001
and they said they would ship my stuff when they get it
but that was 3 years ago

what i would like to know is

when will ths game be available at another store



Belphegor -> RE: being left out (7/24/2004 12:41:51 AM)

If you are waiting for the CD, it seems to depend on Geography. I just recently received mine, but was certain all the while that it was coming. It just takes some time.



TheHellPatrol -> RE: being left out (7/24/2004 12:46:02 AM)

Same here...ZERO[&:]. I have sent my order # and was even contacted a week ago and i'm still waiting too. So far the patch and cd are neck and neck...i hope[8|].



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