ggallagher -> RE: ANY Clue (9/17/2004 7:39:17 PM)
|
Good to see that you and Marc are maintaining your composure in the face of all us disgruntled, impatient grogs. Always a trade-off between trying to maintain the balance between "time to market" (e.g., get whatever you can out as quickly as possible and address the other issues in the timeframes following) versus "time to volume or quality" by making sure all elements are in place for a successful product launch before the trigger is pulled. The former approach can please the most customers in the quickest time, but could lead to bad customer experiences for the minority at the outset (and/or bad word of mouth and trade reviews), while the latter approach - at least IMHO - provides for the best long term results in terms of the quality of the experience and overall customer sat, at the expense of some disgruntled folks who want it ASAP for them and damn all the rest.... Grew up as a product manager doing formal phase/gate reviews for product launch....now running a US trading comapny for a Japanese manufacturer where my product marketers believe that as soon as it's off the loading dock, it's ready to launch ("What do you mean we should have manuals, marketing materials, software drivers, etc. in place before we release? I need sales now!)...... Bottom line is, there's never one, absolute truth when it comes to such matters. (Or in popular slang: "Damned if you do, damned if you don't!")
|
|
|
|