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puresimmer -> Clarifications on the upgrade process (10/5/2005 4:01:26 PM)
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OK, just to make sure I clarify things...
1. If you are a purchaser of PureSim 2005 you are entitled to a free upgrade to the new enhanced gold edition from Matrix Games.
2. You'll need to have your order number handy, the process is relatively simple (see the "Gold Edition Upgrade Instructions" post that is stickied in this forum).
3. There were a few orders that came in after 8/20 that I just sent along to Matrix this morning. So if you are one of those folks you might have to wait a few hours before you can get your new serial number. This was my mistake, and has nothing to do with the Matrix upgrade process. I took the game down from my web site but there were a few stragglers that purchased since 8/20 via download from other sites, or because their trial expired etc...
Most importantly, I'd like to extend my sincere appreciation to Matrix for taking on this burden. Given all the work that went into the Gold Edition, the amount of new features and new packaging they easily could have requested an upgrade fee. I mentioned that I had made a promise many months ago to loyal PureSim fans that the gold edition would be a free upgrade and Matrix understood. The fact that they have setup this unique process just for PureSim re-enforces my belief that I made a great move joining the Matrix team!
If any of you PureSimmers have a problem with the upgrade please email Matrix support or myself and we'll make sure to help you as quickly as possible.
P.S. The best way to upgrade is to re-purchase the game [;)]
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