RE: Not happy with one countersheet (Full Version)

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U2 -> RE: Not happy with one countersheet (12/5/2005 8:21:43 PM)

If you don't get a reply within 24 hours as Erik said they probably did not get it. Thats how good they are at this. I know what I'm talking about [:)] The best support I've ever come across...



korangar1972 -> RE: Not happy with one countersheet (12/10/2005 5:50:13 AM)

I've now e-mailed customer service twice regarding misprinted counters with no direct response or information on how to obtain replacement counters. I've just sent my third request tonight along with digital photos of the misprinted counters. Hopefully, this one will get a response.



David Heath -> RE: Not happy with one countersheet (12/10/2005 8:04:44 PM)

HI Brett

I have emailed you back so make sure you check your email.



korangar1972 -> RE: Not happy with one countersheet (12/10/2005 10:55:01 PM)

quote:

HI Brett

I have emailed you back so make sure you check your email.


Received your email this morning. Thanks for the quick response. I'll be looking for the replacement counters in the mail.



David Heath -> RE: Not happy with one countersheet (12/11/2005 12:49:37 AM)

HI Brett

Everything is set and you should receive a replacement this week. I am sorry for the delay that was my fault. My Clone still is not working as it should.

David




korangar1972 -> RE: Not happy with one countersheet (12/21/2005 9:23:49 PM)

The new counters arrived last week. Everything looks great. Thanks for the help.



markhwalker -> RE: Not happy with one countersheet (12/22/2005 5:46:52 PM)

I can tell you both as a developer and customer... Matrix truly aims to please. I couldn't be happier with them.

Best,

Mark



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