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All Forums >> [Current Games From Matrix.] >> [World War II] >> Norm Koger's The Operational Art Of War III >> TOAW III Support >> bunch of problems for III version

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bunch of problems for III version - 6/16/2006 5:27:34 PM

panzerariete

Posts: 22
Joined: 12/28/2005
Status: offline

though I am old client of matrix and bought lots of Matrixgames WWII games, I am not like hardcore supporters here in this forum who can't allow anyone to criticize new operational art of war III. I respect those whowork for creating this version, but to tell the truth I am still dissappointed with their work. I think as a very good buying client of matrix, I have the right to give my complaints here

I have been playing this new III version for 1 week, I have these big problems
(1) it crashes from time to time, I played solitaire "from Sicily to Brennero" and African campaign 1940-1943 , both crashed after playing for more than 10 turns in mid of game. I had to reload, choose both human player instead of allied computer player, manually skip 1/2 turns, then I can continue to play. But it damages gaming constituency and make me worried of possible crash all the time
(2) after I installed the digital download version,when I begin to play , the cursor of mouse become a big square black window, no cursor appearing, though the game can be played, the big square black point is very annoying to me,
(3)the problem of non reconstruction of units, I only read yesterday in this forum that there is a patch, I installed the patch, guess what, the game stoped moving ahead after showing the bar of "checking supply" or checking replacement. Before I installed the game I did not have that problem. I read a thread in this forum someone else complained he has to wait for more than half hour, the game still does not go ahead, it also happended to him after he installed the beta patch. Maybe the designer fixed problem of reconstruction, but now this new problem comes out instead?

the Ai is working much much better, I have to pay much attention in playing to win the AI, that's a good job done

but operational art of war is such an old game, I presumed after 8 years in playing, the new III version should be much much better, never should it have such big problem of non reconstruction or carsh. It can happen only with premature releasing of heart of iron I years ago(I rememebr paradox was cursed to hell in forum in that time), but OAOW is such a mature game, I expect the new designers to do much better.

Post #: 1

RE: bunch of problems for III version - 6/16/2006 6:08:09 PM

Les_the_Sarge_9_1

Posts: 4392
Joined: 12/29/2000
Status: offline

Just my hopeful helpful input.

But.

I need to ask, have you successfully played the previous version(s) of the game, or is TOAW3 your first encounter with the design?

The reason I ask, is the mouse cursor comment grabbed my attention. I can recall, that with Heroes of Might and Magic IV, early on, I had a similar looking problem. The Mouse cursor was not the stylised gauntlet it was supposed to be, but a square shape of white pixels that were obviously not being read correctly.

I am left to ponder, is it possibly not the game, but a problem of your system? The cliche request of course is, could your systems drivers be up to date, and is it possible some external influence is interupting the game's performance?

Games sometimes crash because of a lack of video card capacity, or a lack of Ram capacity. So, naturally, we need to ask if your video card and Ram meet and or exceed the requirements adequately.

_____________________________

I LIKE that my life bothers them,
Why should I be the only one bothered by it eh.

(in reply to panzerariete)

Post #: 2

RE: bunch of problems for III version - 6/16/2006 6:44:27 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

Hi Ariete,

I'm sorry about the problems you are having.

quote:

ORIGINAL: panzerariete
though I am old client of matrix and bought lots of Matrixgames WWII games, I am not like hardcore supporters here in this forum who can't allow anyone to criticize new operational art of war III. I respect those who work for creating this version, but to tell the truth I am still dissappointed with their work. I think as a very good buying client of matrix, I have the right to give my complaints here

There's no rule against criticism and we don't have a thin skin. We just ask that it be as constructive as possible. We'll do our best to help you out.

quote:

I have been playing this new III version for 1 week, I have these big problems
(1) it crashes from time to time, I played solitaire "from Sicily to Brennero" and African campaign 1940-1943 , both crashed after playing for more than 10 turns in mid of game. I had to reload, choose both human player instead of allied computer player, manually skip 1/2 turns, then I can continue to play. But it damages gaming constituency and make me worried of possible crash all the time

Can you please post a DxDiag file for us? I have not seen crashes of this frequency. However, it appears that a handful of customers are experiencing crash issue and we will do our best to hunt those down and solve them. Development is ongoing on another update as well.

quote:

(2) after I installed the digital download version,when I begin to play , the cursor of mouse become a big square black window, no cursor appearing, though the game can be played, the big square black point is very annoying to me,

This sounds like some kind of driver issue. If you could post a DxDiag file, we can check this out.

quote:

(3)the problem of non reconstruction of units, I only read yesterday in this forum that there is a patch, I installed the patch, guess what, the game stoped moving ahead after showing the bar of "checking supply" or checking replacement. Before I installed the game I did not have that problem. I read a thread in this forum someone else complained he has to wait for more than half hour, the game still does not go ahead, it also happended to him after he installed the beta patch. Maybe the designer fixed problem of reconstruction, but now this new problem comes out instead?

This is not a general issue, though I've seen two reports of it so far. The patch here fixed reconstruction and didn't create any new problem. I would ask if you tried letting it think for a while, as TOAW was always slow on some scenarios and some of the big ones in particular can take a long time to check supply. Depending on your hardware, the old TOAW:COW could take up to 30 minutes for some enormous scenarios.

quote:

the Ai is working much much better, I have to pay much attention in playing to win the AI, that's a good job done

Thank you.

quote:

but operational art of war is such an old game, I presumed after 8 years in playing, the new III version should be much much better, never should it have such big problem of non reconstruction or carsh. It can happen only with premature releasing of heart of iron I years ago(I rememebr paradox was cursed to hell in forum in that time), but OAOW is such a mature game, I expect the new designers to do much better.

The non-reconstruction was a last minute issue that slipped through and was fixed within two days of release. In general, we find that TOAW III is _much_ more stable across a wide range of hardware and operating systems than any previous version of TOAW and the fix list is quite long. With that said, I understand this is not your experience, so let's work to find out why and fix it so that you can see what the rest of us are seeing.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to panzerariete)

Post #: 3

RE: bunch of problems for III version - 6/16/2006 8:24:14 PM

panzerariete

Posts: 22
Joined: 12/28/2005
Status: offline

I am very pleased to see the immediate reply of Erik, I guess he is one of the carders in charge of matrix projects, it's true that Matrix has the best after sale service, as I read in another thread that if one buys Civ 4, no one in Fraix company will read his comments , but matrix takes all opinion of buyers seriously , consider the comments of players in making the plan of next step. In this sense, matrix is the most client freindly game maker.

concerning the space of ram or video card space as Les the Sarge suggested, I am such a dummy computer user(though I have played game for 10 years), I even don't know how to check them, can anytell please tell me?I know the space LEFT in C: area is 19.2 GB, total 35.7, in D: area 6.89 GB left, total 35.8GB, I installed the game in C:. The computer is laptop Acer, process 1.6 GHZ,512MB,ATI mobility Radeon X700,PCI express with 128MB VRAM, 80GB HDD. Maybe this information will help in finding the reaon for the probelm I experienced.concernign cursor problem, I did not have any problem with operational art of war previous versions I played 3 months ago as suggested Les the Sarge. But I reinstalled the windows system 2 months ago. Anyway I play game everyday in these months, never had such problem before

about the stoping moving ahead problem after installing the beta patch, I tested again with my computer, it's truly a new problem created by patch. I had save file "save 1", which is last save before the game crashed . before I installed beta patch, I could move the turn ahead by setting to both human player and proceed manually to next turn with almost no time to wait for the bar of checking supplier going to end.Now after installing the patch, the bar of checking suppliers or checking replacement has no means to go to end at all,neither if I set both human player nor if i switch to allied human player.

sometimes my computer gives me warning "your virtual memory minimum quantity is too low", (written in my mother language, I translate it to English now, the windows system is not of English),is that the reason to cause the crash?

I played scenarios before installing the beta patch, after the installation, I go back to continue the old scenario, does this create problem of stoping moving ahead? Do I have to abandon all old saved scenarios after installing the patch?

I work alone in Germany, without any friend here, war games is my ONLY thing to do after working in the past year. I play war game days and nights in my office ,even sleep in office soemtimes

.I planned to play OAOW for 48 hours in this weekend, but with all those problem, I even have to abandon the 50 hours of playing I did in the past 3 days. I hope that the official patch will resolve all problem. Before I see the good official patch, i can't play this game. Fortunately I receive today the new panzer campaign Moscow 41 , at least for this weekend, I have lots of things to do

(in reply to panzerariete)

Post #: 4

RE: bunch of problems for III version - 6/16/2006 8:42:04 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

panzerariete,

quote:

ORIGINAL: panzerariete
I am very pleased to see the immediate reply of Erik, I guess he is one of the carders in charge of matrix projects, it's true that Matrix has the best after sale service, as I read in another thread that if one buys Civ 4, no one in Fraix company will read his comments , but matrix takes all opinion of buyers seriously , consider the comments of players in making the plan of next step. In this sense, matrix is the most client freindly game maker.

Thank you, believe me we are not perfect but we all try to do the best possible job to help customers.

quote:

concerning the space of ram or video card space as Les the Sarge suggested, I am such a dummy computer user(though I have played game for 10 years), I even don't know how to check them, can anytell please tell me?I know the space LEFT in C: area is 19.2 GB, total 35.7, in D: area 6.89 GB left, total 35.8GB, I installed the game in C:. The computer is laptop Acer, process 1.6 GHZ,512MB,ATI mobility Radeon X700,PCI express with 128MB VRAM, 80GB HDD. Maybe this information will help in finding the reaon for the probelm I experienced.concernign cursor problem, I did not have any problem with operational art of war previous versions I played 3 months ago as suggested Les the Sarge. But I reinstalled the windows system 2 months ago. Anyway I play game everyday in these months, never had such problem before

If you can, please try to follow the instructions here to generate and post a DxDiag file for us, which will answer those questions thoroughly:

http://www.matrixgames.com/forums/tm.asp?m=1150832

quote:

about the stoping moving ahead problem after installing the beta patch, I tested again with my computer, it's truly a new problem created by patch. I had save file "save 1", which is last save before the game crashed . before I installed beta patch, I could move the turn ahead by setting to both human player and proceed manually to next turn with almost no time to wait for the bar of checking supplier going to end.Now after installing the patch, the bar of checking suppliers or checking replacement has no means to go to end at all,neither if I set both human player nor if i switch to allied human player.

Ok, I will have to ask Jame and Ralph to see if they can figure out what could possibly have caused that in the beta patch. Could you e-mail the save file in question to me at erikr@matrixgames.com along with the exact scenario file you are using?

quote:

sometimes my computer gives me warning "your virtual memory minimum quantity is too low", (written in my mother language, I translate it to English now, the windows system is not of English),is that the reason to cause the crash?

That could be, though with 512MB of memory that would be extremely unusual for TOAW III. Do you have anything else running in the background while you play TOAW III?

quote:

I played scenarios before installing the beta patch, after the installation, I go back to continue the old scenario, does this create problem of stoping moving ahead? Do I have to abandon all old saved scenarios after installing the patch?

Not as far as I know. I would be interested, however, if you would try that and see if the issue is specific to your old save files.

quote:

I work alone in Germany, without any friend here, war games is my ONLY thing to do after working in the past year. I play war game days and nights in my office ,even sleep in office soemtimes.I planned to play OAOW for 48 hours in this weekend, but with all those problem, I even have to abandon the 50 hours of playing I did in the past 3 days. I hope that the official patch will resolve all problem. Before I see the good official patch, i can't play this game. Fortunately I receive today the new panzer campaign Moscow 41 , at least for this weekend, I have lots of things to do

We will do our best to get you up and running ASAP!

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to panzerariete)

Post #: 5

RE: bunch of problems for III version - 6/17/2006 2:13:42 AM

panzerariete

Posts: 22
Joined: 12/28/2005
Status: offline

erik, I have sent saved file to Ralph email,but for Dixdiag I still don't know how to make it after reading the link. "start " button where it is? "run" button?

in saved file, I found a writing " problem caused by 78 art battalion", so maybe the crash was caused by that specific unit data? anyway I believe Ralph can find out the problem soon,he is expert

< Message edited by panzerariete -- 6/17/2006 2:14:32 AM >

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Post #: 6

RE: bunch of problems for III version - 6/17/2006 2:30:21 AM

JAMiAM

Posts: 6165
Joined: 2/8/2004
Status: offline

quote:

ORIGINAL: panzerariete

erik, I have sent saved file to Ralph email,but for Dixdiag I still don't know how to make it after reading the link. "start " button where it is? "run" button?

in saved file, I found a writing " problem caused by 78 art battalion", so maybe the crash was caused by that specific unit data? anyway I believe Ralph can find out the problem soon,he is expert

Here is a picture of where the start button and run button are. I don't know how it looks using an Italian version of Windows, but this is with the English version of Windows XP, Professional, using a Classic Windows look interface.

The Start button is that in the lower left corner, in the task bar. It is also the "Windows" key on your keyboard. The "Run" button is the menu choice that says "Run", and is highlighted in blue as that is the active choice that will be selected, if I click the left mouse button.

Attachment (1)

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Post #: 7

RE: bunch of problems for III version - 6/17/2006 2:34:02 AM

JAMiAM

Posts: 6165
Joined: 2/8/2004
Status: offline

After left clicking, you type into the command line, the following, as shown in the picture...then click OK.

Attachment (1)

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Post #: 8

RE: bunch of problems for III version - 6/17/2006 2:38:57 AM

JAMiAM

Posts: 6165
Joined: 2/8/2004
Status: offline

Then, you should see the following box pop up. You should be connected to the internet at this time, so that dxdiag can download the latest information regarding certified drivers. Click through each of the tabs on this to view the results, and click on "Save All Information" to generate the report. Attach the .txt file that this report generates to one of your posts, and let us know it's there.

Attachment (1)

< Message edited by JAMiAM -- 6/17/2006 2:40:19 AM >

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Post #: 9

RE: bunch of problems for III version - 6/18/2006 4:05:48 PM

panzerariete

Posts: 22
Joined: 12/28/2005
Status: offline

ok, I have sent Dxdiag report to forum@matrixgames.com, thank you for your help

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Post #: 10

RE: bunch of problems for III version - 6/18/2006 5:37:20 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

Please don't send it to that account, they'll have no idea what to do with it. Please either post it here as an attachment or e-mail it to erikr@matrixgames.com. Thank.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to panzerariete)

Post #: 11

RE: bunch of problems for III version - 6/18/2006 8:20:16 PM

ralphtricky

Posts: 6685
Joined: 7/27/2003
From: Colorado Springs
Status: offline

quote:

ORIGINAL: panzerariete

erik, I have sent saved file to Ralph email,but for Dixdiag I still don't know how to make it after reading the link. "start " button where it is? "run" button?

in saved file, I found a writing " problem caused by 78 art battalion", so maybe the crash was caused by that specific unit data? anyway I believe Ralph can find out the problem soon,he is expert

Can I get you to please resend that file? I never received it.

My email link should work, but I'll also PM you with my email address.

Ralph

(in reply to panzerariete)

Post #: 12

RE: bunch of problems for III version - 6/20/2006 10:07:19 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

I haven't received it either, FYI.

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to ralphtricky)

Post #: 13

RE: bunch of problems for III version - 6/21/2006 12:05:42 AM

ralphtricky

Posts: 6685
Joined: 7/27/2003
From: Colorado Springs
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quote:

ORIGINAL: panzerariete

ok, I have sent Dxdiag report to forum@matrixgames.com, thank you for your help

I got your email, and looked at the file.

It looks like TOAW was looking for the perfect place to place the reconstituted units. Since the map is so big, and has so much land area, it was having problems finding any place to place them.

It would have finished, but it probably would have been something to leave overnight I'm afraid. I've got a fix for that to make it do less computation that is being tested, and I hope to release in a future update.

For now, you may want to stay away from that scenario, or be prepared to have it take an hour or so to do that calculation on some turns, depending on how many units are reconstituting.

(in reply to panzerariete)

Post #: 14

RE: bunch of problems for III version - 6/21/2006 2:06:01 AM

panzerariete

Posts: 22
Joined: 12/28/2005
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thank you for the attention.

I have played 1940-1943 North Africa scenario as Allies for 2 days,now it;s turn 56, everything goes very well this time, in maximum I have to wait for only 10 mins even after a very bloody battle turn.
still a weakness about AI, as Allied, I advanced to beyond Al Aghelia where there are lots of badland areas, in one place on beach only on hex with road, all surrounded with badland or dune, I put best Matilda regiments on that spot, with 8 Art Regiments or Battalians as support, when the German panzer and Italian new divisions come, they stupidly only go for head on attack to that narrow one hex road (because motorized unit can't go to badland or dune), the result is that after 5 turns, almost all new units(dozens) evaporated in the suicide attack, the AI still does not know how to find a round way to avoid such bloody head on attack, a human opponent will surely find a way to circle around instead of putting all units in one single spot attack. Actually after I destroyed all those untis at turn 56, i lost interest to continue the game. Now perhaps I will restart the scenario Sicily to Brennero.

before I reported problem about crash, I guess it was caused by 78 allied art Battalion unit, as the "problem report "stated from saved game file of the game(I sent to you already). once Sicily Brennero scenario also crashed, i guess another unit data had conflicts somewhere. anyway it is not big deal, I suggest you can perfectly ignore this rare case in order to release new official patch very soon

< Message edited by panzerariete -- 6/21/2006 2:08:26 AM >

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Post #: 15

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All Forums >> [Current Games From Matrix.] >> [World War II] >> Norm Koger's The Operational Art Of War III >> TOAW III Support >> bunch of problems for III version

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