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RE: Forge of Freedom Boxed Copies Are Still Not Available In The European Shops from Matrix!

 
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RE: Forge of Freedom Boxed Copies Are Still Not Availab... - 2/1/2007 10:18:10 PM   
christof139


Posts: 980
Joined: 12/7/2006
Status: offline
quote:

Got a message fom DR, they told me they have made a correction to my adress. My adress indicatet that i want my order to ship to alaska!!!! and this can be the reason for the delay.
They told that it is now correctet.
Whats that ? In the Orderstatus Menu from Matrix, always show my right adress

_____________________________

Manfred Meyer


Well Manfred, I live only about 300 miles from Digital River and they goofed-up my address, so the US Postal Service sent the game back to Digital River, but I still get no help in correcting any address errors. You are in Europe and they had your address as being Alaska and have at least been courteous enough to correct the problem.

In my case, after paying through Paypal where Paypal gives the correct adress to the shipper, Digital River and Matrix Customer Support only babble curtly to me that the game has been shipped approximately 16 - 17 days after the USPS sent the game back to Digital River as undeliverable because of Digital River using an incomplete address.

Consider yourself lucky!!!

What a crock of bull dung.

Chris



(in reply to desertstorm)
Post #: 31
RE: Forge of Freedom Boxed Copies Are Still Not Availab... - 2/1/2007 10:24:23 PM   
desertstorm


Posts: 50
Joined: 1/16/2007
From: Germany/Niedersachsen
Status: offline 		Thank you for the luck, i hope also it goes not to "Alaska". Over DR i have my own very special minds.

< Message edited by desertstorm -- 2/1/2007 10:37:54 PM >

_____________________________

Manfred Meyer

(in reply to christof139)
Post #: 32
RE: Forge of Freedom Boxed Copies Are Still Not Availab... - 2/1/2007 10:31:25 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Chris,

quote:

ORIGINAL: christof139
What a crock of bull dung.


I just received your order info today and am investigating together with DR. We'll ship out a new copy to your correct address. Had I received this info earlier, it would have happened faster.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to christof139)
Post #: 33
RE: Forge of Freedom Boxed Copies Are Still Not Availab... - 2/2/2007 10:10:41 PM   
desertstorm


Posts: 50
Joined: 1/16/2007
From: Germany/Niedersachsen
Status: offline 		Today is the Day! Got a message from DR, my order is shipped. Great

_____________________________

Manfred Meyer

(in reply to Erik Rutins)
Post #: 34
RE: Forge of Freedom Boxed Copies Are Still Not Availab... - 2/3/2007 7:35:23 AM   
christof139


Posts: 980
Joined: 12/7/2006
Status: offline
quote:

I just received your order info today and am investigating together with DR. We'll ship out a new copy to your correct address. Had I received this info earlier, it would have happened faster.

Regards,

- Erik


THANX ERIK, BUT YOU DON'T HAVE TO DO ANYTHING NOW AS dIGITAL rIVER CAUGHT THE MISTAKE, OR SOMEONE DID, AND I GOT MY COPY TODAY, 2-2-07!!!!!!!!!!!

I SENT A THANK YOU LETTER TO MATRIX CUSTOMER SUPPORT, AND INCLUDED THE SERIAL NUMBER OF THE NEW GAME AS WELL AS THE LOST GAME. I HOPE DIGITAL RIVER MAY HAVE THE LOST COPY AND SIMPLY SENT ME ANOTHER COPY WITH A DIFFEENT SERIAL NUMBER.

SO, TO REITERATE RAHTER THAN REIRITATE :


I GOT A COPY OF THE GAME TODAY, WITH THE GREAT MANUAL AND STORAGE CASE DELIVERED BY UPS!!!! THANK YOU ALL AT MATRIX!!! VERY NICE PRODUCT!!!

THE MANUAL IS VERY NICE AND READABLE. THE CASE IS ALSO GOOD. MY EYESIGHT IS BAD, HENCE TO THE OPTICIAN NEXT WEEK FOR NEW SPECTACLES. Then I won't have to capitalize.

Sincerely, Chris in Detroit, Michigan

(in reply to Erik Rutins)
Post #: 35
RE: Forge of Freedom Boxed Copies Are Still Not Availab... - 2/3/2007 7:44:26 AM   
christof139


Posts: 980
Joined: 12/7/2006
Status: offline
quote:

Thank you for the luck, i hope also it goes not to "Alaska". Over DR i have my own very special minds.

< Message edited by desertstorm -- 2/1/2007 3:37:54 PM >

_____________________________

Manfred Meyer


I got the game today in the mail!!!

Once, awhile back, I mailed a copy of a rare Conan the Brabarian book, only 1,500 copies printed here in Ann Arbor, Michigan to a collector in Ireland. The book got to Ireland in 3 days by Air Mail but wasn't unloaded, then went to Germany, then to Greece, then back to Germany where German Customs impounded it for 10 days, probably so one of the German Custom's officers could read the book I suspect , maybe so. Then the book went back to Ireland and after over 2 weeks of travelling about the USA, the Atlantic Ocean, and Europe the collector in Ireland finally got his book, He wasn't upset, keine angst, and explained what was happening to me because it haad happened to him previously.

Hope you get your game soon.

Best wishes and luck, Chris

PS: I have never been to Alaska, that is a long drive from Detroit, Michigan, especially in the Winter.


(in reply to desertstorm)
Post #: 36
RE: Forge of Freedom Boxed Copies Are Still Not Availab... - 2/3/2007 11:47:17 AM   
Kung Karl

 

Posts: 323
Joined: 7/1/2003
Status: offline 		Still no option in the European shop to buy game with manual, only download. When wil lwe Europeans who bought the download on release get the offer to have the manual shipped to us for an extra fee?

(in reply to christof139)
Post #: 37
RE: Forge of Freedom Boxed Copies Are Still Not Availab... - 2/3/2007 2:07:07 PM   
animaluk

 

Posts: 100
Joined: 7/2/2004
Status: offline 		Why is there no update on when we in europe who bought the game on release will be able to purchase the manual. I am very dissapointed in not being kept up to date with what is going on in europe. I have not heard any news on when the offer will be extended to. or if it will.[

(in reply to Kung Karl)
Post #: 38
RE: Forge of Freedom Boxed Copies Are Still Not Availab... - 2/6/2007 12:36:03 AM   
Oliver Heindorf


Posts: 1911
Joined: 5/1/2002
From: Hamburg/Deutschland
Status: offline 		I GOT MY PHYSICAL COPY TODAY :)



received a mail that it was shipped from UK on friday and guess who rang the bell on the door - DHL :-)

I must say that the manual is a blast !!! ( of course the game too ! )


< Message edited by Oliver Heindorf -- 2/6/2007 12:48:11 AM >

_____________________________


(in reply to animaluk)
Post #: 39
RE: Forge of Freedom Boxed Copies Are Still Not Availab... - 2/6/2007 2:25:18 AM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		animaluk,

I should have an answer on that tomorrow, apologies for the delay.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Oliver Heindorf)
Post #: 40
RE: Forge of Freedom Boxed Copies Are Still Not Availab... - 2/7/2007 11:53:19 AM   
desertstorm


Posts: 50
Joined: 1/16/2007
From: Germany/Niedersachsen
Status: offline 		I got my copy since monday. Thank you Erik for your great support here!!
I will order the next game in this format from Matrix.

< Message edited by desertstorm -- 2/7/2007 12:08:20 PM >

_____________________________

Manfred Meyer

(in reply to Erik Rutins)
Post #: 41
RE: Forge of Freedom Boxed Copies Are Still Not Availab... - 2/8/2007 9:35:14 PM   
animaluk

 

Posts: 100
Joined: 7/2/2004
Status: offline 		any update on uk option to buy physical and manual please

(in reply to desertstorm)
Post #: 42
RE: Forge of Freedom Boxed Copies Are Still Not Availab... - 2/8/2007 11:28:45 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Ok, firstly the EU/UK/AUS stores should have the physical options live today (finally!). Please let me know if the work for you.

Second, I'm still waiting on that answer on the manual upgrades, I expect now to have it today.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to animaluk)
Post #: 43
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