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UK Shipping question - 6/21/2007 12:13:11 PM   
sfinlay

 

Posts: 106
Joined: 6/17/2007
Status: offline 		Does anyone know when the box set will be shipped in the UK ?
According to my order status, it's still on backorder. (ordered last Friday, 15th)
Just curious, as I have the download version as well.
Post #: 1
RE: UK Shipping question - 6/21/2007 11:41:07 PM   
andym


Posts: 1117
Joined: 7/12/2006
From: Kings Lynn UK
Status: offline 		I ordered mine on tuesday and it says the same "backorder"!!

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Post #: 2
RE: UK Shipping question - 6/22/2007 6:01:47 PM   
sfinlay

 

Posts: 106
Joined: 6/17/2007
Status: offline 		Does anyone in the U.K. have an actual boxed copy yet?

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Post #: 3
RE: UK Shipping question - 6/22/2007 8:12:35 PM   
andym


Posts: 1117
Joined: 7/12/2006
From: Kings Lynn UK
Status: offline 		Still on backorder!Is there a problem?if so can someone please explain it?

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Post #: 4
RE: UK Shipping question - 6/23/2007 5:22:04 AM   
Plodder


Posts: 1001
Joined: 7/28/2003
From: New Zealand
Status: offline 		I got the downoload plus physical option and my order says "backorder" as well.I've got the DD though, so I'm not too worried, but it would be nice have a manual to read in the loo.

< Message edited by The Plodder -- 6/23/2007 5:23:10 AM >

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Post #: 5
RE: UK Shipping question - 6/23/2007 6:36:00 PM   
sfinlay

 

Posts: 106
Joined: 6/17/2007
Status: offline 		Yip as I said it's no biggy, just looking forward to the manual. Although I could have saved some money if i'd known how long it was going to take.

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Post #: 6
RE: UK Shipping question - 6/23/2007 7:21:23 PM   
David Heath


Posts: 3274
Joined: 3/29/2000
From: Staten Island NY
Status: offline 		Hi Guys

I need to ask DR on Monday.

David


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Post #: 7
RE: UK Shipping question - 6/24/2007 12:49:10 AM   
andym


Posts: 1117
Joined: 7/12/2006
From: Kings Lynn UK
Status: offline 		Many thanks david,ive waited years for this but a few more days wont hurt.

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Post #: 8
RE: UK Shipping question - 6/24/2007 11:30:38 PM   
sfinlay

 

Posts: 106
Joined: 6/17/2007
Status: offline 		Thanks David, much appreciated.

(in reply to andym)
Post #: 9
RE: UK Shipping question - 6/25/2007 6:00:47 PM   
sfinlay

 

Posts: 106
Joined: 6/17/2007
Status: offline 		Hi David
I've just phoned the number on the UK store website. I think it's a number in Ireland. The person I spoke to there said that although I've ordered the download version plus the actual physical shipment, this is not the same as the hard copy I would get if,for example, I was buying from a shop and it is merely a copy of the file I've already downloaded without a physical manual. Please tell me this is not true?

I had phoned earlier and was told my order was on Pic or PICK or something, meaning it was just about to be shipped. Anyhow somebody was going to phone back but needless to say they didn't, so when I called just now I was then told that it was coming from the U.S and could take up to four weeks.

(in reply to sfinlay)
Post #: 10
RE: UK Shipping question - 6/25/2007 6:22:27 PM   
Marc von Martial


Posts: 10875
Joined: 1/4/2001
From: Bonn, Germany
Status: offline
quote:

ORIGINAL: flying scotsman

.... I was buying from a shop and it is merely a copy of the file I've already downloaded without a physical manual. Please tell me this is not true?


You get a DVD box with full color printed insert, a full printed CD (with the installer on it) and a full color printed manual. Regardless of what the DR representative said, this is how you should get your product.



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Post #: 11
RE: UK Shipping question - 6/25/2007 6:36:38 PM   
sfinlay

 

Posts: 106
Joined: 6/17/2007
Status: offline 		Phew! that is a relief! And thanks for the quick reply.

I hate having to harp on about this but this forum seems to be the only way I can communicate with anyone.

I've tried the matrix support e-mail but got no reply

The online e-mail form from digitalriver,on the U.K. store site is pretty much useless as all you get is an automated reply (even after the automated reply asks if your question has been answered ??)

And  phoning the number on the U.K. website just gives you the runaround !! (see my last post)

If there's anything else I could do, please tell me.

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Post #: 12
RE: UK Shipping question - 6/26/2007 7:29:14 PM   
andym


Posts: 1117
Joined: 7/12/2006
From: Kings Lynn UK
Status: offline 		Still on backorder!!!!!

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Post #: 13
RE: UK Shipping question - 6/26/2007 9:30:14 PM   
jamespcrowley

 

Posts: 424
Joined: 6/10/2003
From: Chichester UK
Status: offline 		Yes, this is a bit disappointing.

I also ordered the boxed version on 15 June and it is still on backorder. What gives?

Just as well I did the DL as well

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Post #: 14
RE: UK Shipping question - 6/26/2007 9:35:23 PM   
Jason Petho


Posts: 15009
Joined: 6/22/2004
From: Terrace, BC, Canada
Status: offline 		Wish I could help out gentlemen, tis out of my control.

Hopefully you'll get a reply soon!

Jason Petho


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Post #: 15
RE: UK Shipping question - 6/27/2007 2:26:35 PM   
sfinlay

 

Posts: 106
Joined: 6/17/2007
Status: offline
quote:

Hi Guys

I need to ask DR on Monday.

David


How did you get on David ?


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Post #: 16
RE: UK Shipping question - 6/28/2007 12:42:57 AM   
andym


Posts: 1117
Joined: 7/12/2006
From: Kings Lynn UK
Status: offline
quote:

ORIGINAL: flying scotsman

quote:

Hi Guys

I need to ask DR on Monday.

David


How did you get on David ?





Mine is still on backorder,i have PM'd David for an urgent update


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Post #: 17
RE: UK Shipping question - 6/30/2007 9:36:44 PM   
andym


Posts: 1117
Joined: 7/12/2006
From: Kings Lynn UK
Status: offline 		Still nothing!I am getting a bit miffed now!its been over 10 days now!!!!!Not a happy camper!

< Message edited by andym -- 6/30/2007 9:37:10 PM >

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Post #: 18
RE: UK Shipping question - 7/1/2007 11:25:19 PM   
sfinlay

 

Posts: 106
Joined: 6/17/2007
Status: offline 		Beginning to think a U-Boat might have torpedoed the ship that was carrying the boxedsets.

(in reply to andym)
Post #: 19
RE: UK Shipping question - 7/2/2007 9:41:43 AM   
Marc von Martial


Posts: 10875
Joined: 1/4/2001
From: Bonn, Germany
Status: offline 		It is beeing looked at by DR, they had a couple of issues at their UK warehouse lately. Sorry bout the problems.

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Post #: 20
RE: UK Shipping question - 7/5/2007 6:22:20 PM   
jamespcrowley

 

Posts: 424
Joined: 6/10/2003
From: Chichester UK
Status: offline 		Well, three weeks on from ordering, this order remains "0n backorder"

One week was poor; two weeks appalling; three weeks is disgraceful and an insult. And not a word from DR by way of apology or explanation either

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Jim

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Post #: 21
RE: UK Shipping question - 7/5/2007 6:37:45 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		We have been riding DR hard on this, we've already been told three times that everything's in order for UK shipping and then another delay arises. The delay has been completely unacceptable and we're working with the higher ups at DR to get to the bottom of it and resolve it. With that said, we've been told (once again) that things should be shipping out any time now.

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CEO, Matrix Games LLC



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Post #: 22
RE: UK Shipping question - 7/5/2007 6:45:07 PM   
Jason Petho


Posts: 15009
Joined: 6/22/2004
From: Terrace, BC, Canada
Status: offline 		Thanks for getting on this, Erik!!

Jason Petho


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Post #: 23
RE: UK Shipping question - 7/5/2007 10:05:47 PM   
andym


Posts: 1117
Joined: 7/12/2006
From: Kings Lynn UK
Status: offline 		What exactly is the problem?I have a serial number on the order,all they got to do is stick the game in an envelope and adress it to me!Or dont they have the stock to send?

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Post #: 24
RE: UK Shipping question - 7/6/2007 6:54:05 AM   
Plodder


Posts: 1001
Joined: 7/28/2003
From: New Zealand
Status: offline 		Here's a funny thing.My boxed copy arrived today from the UK(even though I ordered through the US store) so I don't know what's wrong with your order.

_____________________________

Gen. Montgomery: "Your men don't salute much."
Gen. Freyberg: "Well, if you wave at them they'll usually wave back."

(in reply to andym)
Post #: 25
RE: UK Shipping question - 7/7/2007 1:03:59 AM   
andym


Posts: 1117
Joined: 7/12/2006
From: Kings Lynn UK
Status: offline
quote:

ORIGINAL: The Plodder

Here's a funny thing.My boxed copy arrived today from the UK(even though I ordered through the US store) so I don't know what's wrong with your order.



what gives here?If they can send it from the Uk shop to the other side of the world,why cant they send it to UK!!!!!

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Post #: 26
RE: UK Shipping question - 7/12/2007 1:47:30 PM   
Marc von Martial


Posts: 10875
Joined: 1/4/2001
From: Bonn, Germany
Status: offline 		Apparently somebody at th DR UK warehouse screwed up and they were out of stock with the DVD inserts. I got word form DR that all the UK copies will ship within the week.

Sorry for the problems and delay, once again (and I´m sick of having to mention it constantly) this was out of our hands.


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Post #: 27
RE: UK Shipping question - 7/12/2007 11:49:08 PM   
andym


Posts: 1117
Joined: 7/12/2006
From: Kings Lynn UK
Status: offline 		Cheers Marc,i'll take that to mean next week as tomorrow is Friday.Cheers for chasing it up.

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Post #: 28
RE: UK Shipping question - 7/17/2007 5:35:08 PM   
jamespcrowley

 

Posts: 424
Joined: 6/10/2003
From: Chichester UK
Status: offline 		Well, as of 15:30 BST today, my order still states "Backordered"

Which means that there is very little chance of it arriving by Friday 20; which will make it five weeks since the order was placed.

Words fail me

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Cheers

Jim

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Post #: 29
RE: UK Shipping question - 7/17/2007 5:57:44 PM   
Jason Petho


Posts: 15009
Joined: 6/22/2004
From: Terrace, BC, Canada
Status: offline 		If I had one of my copies, I would be happy to send you one.

Hopefully yours arrives soon!

Jason Petho

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Post #: 30
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