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Vista problem with 1.03 Beta Patch

 
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Vista problem with 1.03 Beta Patch - 9/17/2007 2:40:18 AM   
GenMetaxas

 

Posts: 19
Joined: 9/17/2007
Status: offline 		I have Vista and in order to play the game version 1.02 I had to use the run as administrator option.
When I installed the 1.03 Beta version this option no longer works and the game never loads after clicking on Play.
I tried the quick launch file as admin and had the same problem.

Any suggestions?

At this point I will reinstall the 1.02 although I don't understand why a change in the patch would cause the new problem.

Has anyone with Vista successfully installed the 1.03 Beta?

Any help would be appreciated.

Thanks.
Post #: 1
RE: Vista problem with 1.03 Beta Patch - 9/17/2007 4:24:37 AM   
Bossy573


Posts: 363
Joined: 3/25/2005
From: Buffalo, NY
Status: offline 		Exact same problem here. Tried the 1.03 patch running Vista and it will not start. Tried going back to the previous patch with no luck. Looks like I may have to re-install the whole deal.

_____________________________


(in reply to GenMetaxas)
Post #: 2
RE: Vista problem with 1.03 Beta Patch - 9/17/2007 4:36:42 AM   
GenMetaxas

 

Posts: 19
Joined: 9/17/2007
Status: offline 		I tried to re-install and still no luck.
I will try to re-install in a new directory and see if that works.
Very weird.

Let me know if you have any success.

(in reply to Bossy573)
Post #: 3
RE: Vista problem with 1.03 Beta Patch - 9/17/2007 5:43:37 AM   
GenMetaxas

 

Posts: 19
Joined: 9/17/2007
Status: offline 		Hopefully this will Help after allot of testing.

Version 1.03 is not Vista friendly
When you run the uninstall it doesn't remove everything and you cannot delete the files (you get a message they are in use).
Since I am not a techie I rebooted and then manually deleted the files.
At this point you still have to rename the directory when you re-install.
I am not sure why but if you choose the default destination, despite having deleted all the files and directories you are not able to run the game?

So if you installed v1.03 beta and are having problems with Vista
Run Uninstall
Re-boot
Delete Residual Files
Run Install V1
Choose New path as destination
Install V1.02
Run shortcut as Admin
Play

Hopefully, somebody with more expertise can shed some light.

(in reply to GenMetaxas)
Post #: 4
RE: Vista problem with 1.03 Beta Patch - 9/19/2007 5:35:44 AM   
dlong

 

Posts: 4
Joined: 9/15/2007
Status: offline 		Not XP friendly either.  Same problem with XP.

(in reply to GenMetaxas)
Post #: 5
RE: Vista problem with 1.03 Beta Patch - 9/19/2007 9:49:09 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		FYI, we're investigating this. Thank you for the reports, hopefully we'll have an answer today or tomorrow.

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to dlong)
Post #: 6
RE: Vista problem with 1.03 Beta Patch - 9/19/2007 11:53:48 PM   
rjh1971


Posts: 4919
Joined: 12/13/2005
From: Madrid, Spain
Status: offline
quote:

ORIGINAL: dlong

Not XP friendly either.  Same problem with XP.


Had the same problem.
I have no doubt you will fix it




Attachment (1)

(in reply to dlong)
Post #: 7
RE: Vista problem with 1.03 Beta Patch - 9/20/2007 2:59:09 AM   
Bossy573


Posts: 363
Joined: 3/25/2005
From: Buffalo, NY
Status: offline
quote:

ORIGINAL: GenMetaxas

I tried to re-install and still no luck.
I will try to re-install in a new directory and see if that works.
Very weird.

Let me know if you have any success.


I deleted everything, including the original directory, re-booted, reinstalled and am playing again, version 1.02 though, but playing. They'll get it figured out pretty quick.

_____________________________


(in reply to GenMetaxas)
Post #: 8
RE: Vista problem with 1.03 Beta Patch - 9/20/2007 8:00:41 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		The 1.03 update installer seems to be working fine for us on Windows XP. Vista is a different story, but we've had trouble getting 1.00 to work on our Vista test machine, which is why it's not listed as a supported OS. I'd like to hear any more details you may have regarding XP though, since we cannot duplicate the issues reported here (yet).

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Bossy573)
Post #: 9
RE: Vista problem with 1.03 Beta Patch - 9/20/2007 10:37:34 PM   
rjh1971


Posts: 4919
Joined: 12/13/2005
From: Madrid, Spain
Status: offline
quote:

ORIGINAL: rjh1971


quote:

ORIGINAL: dlong

Not XP friendly either.  Same problem with XP.


Had the same problem.
I have no doubt you will fix it





Ok I resolved the problem unintalling and reinstalling the game then applying patch 1.02 and its hotfix and afterwards 1.03 (have XP)
When I got the error in the image I had not applied hotfix patch 1.02
It's all I can tell, hope its useful.
Bty does patch 1.03 comprehend the fixes in 1.02? Can it be applied directly?

Rafael

(in reply to rjh1971)
Post #: 10
RE: Vista problem with 1.03 Beta Patch - 9/21/2007 1:17:05 AM   
Bossy573


Posts: 363
Joined: 3/25/2005
From: Buffalo, NY
Status: offline
quote:

ORIGINAL: Erik Rutins

Vista is a different story, but we've had trouble getting 1.00 to work on our Vista test machine, which is why it's not listed as a supported OS.


1.02 is rock-solid on my machine which has Vista Home Premium. I hope this means you're not giving up on it.


_____________________________


(in reply to Erik Rutins)
Post #: 11
XP ISSUES - 9/21/2007 11:17:48 AM   
Magpius


Posts: 1632
Joined: 9/21/2007
From: Melbourne, Australia
Status: offline
  • The installer installed all files without any problem.
  • The autorun front screen appears as before when desktop shortcut is engaged.
  • Game does not run.
  • The commander.exe file initiates on the hard disk... then just disappears.
    I am running windows XP.
    Game is 90% solid under 1.02 (although it has white-screen frozen on occassion. Does not appear to always like full hardware acceleration on the video card. but that's another thread I guess).


    < Message edited by Agent S -- 9/26/2007 10:21:23 AM >

    (in reply to Bossy573)
Post #: 12
RE: XP ISSUES - 9/21/2007 10:19:00 PM   
rowdied1

 

Posts: 15
Joined: 9/6/2007
Status: offline 		Same Problem as Agent S. I hope they fix it.

(in reply to Magpius)
Post #: 13
XP ISSUES - 9/25/2007 1:55:49 AM   
Magpius


Posts: 1632
Joined: 9/21/2007
From: Melbourne, Australia
Status: offline 		What is the latest, at rectifying the issues with 1.03 patch and XP?
I realise the patch is still beta, but there seems to be little feedback, and it would be nice to hear something...
I have also updated Java runtime environment, to see if that was an issue, still no success.
The laptop is only 2 years old, (Dell Precision M70), so memory and processor speed is not the problem here. (as 1.02 worked fine).
As I've said before, it gets to around the 64MB point of the program then disappears...

< Message edited by Agent S -- 9/26/2007 10:20:36 AM >

(in reply to rowdied1)
Post #: 14
RE: XP ISSUES - 9/25/2007 2:29:41 AM   
Bossy573


Posts: 363
Joined: 3/25/2005
From: Buffalo, NY
Status: offline
quote:

ORIGINAL: Agent S

What is the latest, at rectifying the issues with 1.03 patch and XP?



Interested as well. Tried to install the patch on my laptop (XP) this weekend and no go. :-(

_____________________________


(in reply to Magpius)
Post #: 15
RE: XP ISSUES - 9/25/2007 11:05:51 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		We think we finally found and fixed the XP issue with the beta installer. It only seemed to happen if you followed a specific installation pattern as far as the previous installers. I hope we'll have the fixed installer posted in the Members Club tonight.

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Bossy573)
Post #: 16
RE: XP ISSUES - 9/26/2007 2:39:32 AM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		A new version should be available in the Members Club now that fixes the issue. Please download it and let us know if it works for you!

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Erik Rutins)
Post #: 17
RE: XP ISSUES - 9/26/2007 10:17:30 AM   
Magpius


Posts: 1632
Joined: 9/21/2007
From: Melbourne, Australia
Status: offline 		Thankyou Erik,
XP 1.03 patch issue resolved.
-my faith in Matrix Games has been FULLY restored.



(in reply to Erik Rutins)
Post #: 18
RE: XP ISSUES - 9/27/2007 1:28:33 AM   
Bossy573


Posts: 363
Joined: 3/25/2005
From: Buffalo, NY
Status: offline
quote:

ORIGINAL: Erik Rutins

A new version should be available in the Members Club now that fixes the issue. Please download it and let us know if it works for you!


Just patched the game on my Vista machine and we are good to go. Excellent! Firing up the game now.

_____________________________


(in reply to Erik Rutins)
Post #: 19
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