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Shipping - 10/12/2007 2:36:56 PM   
Pining

 

Posts: 14
Joined: 10/12/2007
Status: offline 		I had my order confirmed on 25/09/07 as being sent.
It is currently 12/10/07. I live in Australia. How long does it normally take to receive an order?
Would three weeks be normal?
Post #: 1
RE: Shipping - 10/12/2007 3:43:15 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		What kind of shipping did you choose, is it trackable? If you shipped by normal air mail, then it is possible for it to take three weeks particularly if customs decided to take a look at it. I would say if it does not arrive within four weeks, you should contact us with your order info to try to track it down.

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Pining)
Post #: 2
RE: Shipping - 10/12/2007 4:02:07 PM   
Pining

 

Posts: 14
Joined: 10/12/2007
Status: offline 		Thanks!

(in reply to Erik Rutins)
Post #: 3
RE: Shipping - 10/25/2007 4:50:12 AM   
Pining

 

Posts: 14
Joined: 10/12/2007
Status: offline 		I've still not received my purchases. I have sent three emails to diffent areas of Matrix over the past week, but have not received a reply. Is their a specific email address I should be referring it to and how long should I be waiting for a reply?

Regards,

_____________________________


(in reply to Pining)
Post #: 4
RE: Shipping - 10/30/2007 10:28:35 AM   
Pining

 

Posts: 14
Joined: 10/12/2007
Status: offline 		Received all items today. What I hoped for and more. Thanks for all assistance.

(in reply to Pining)
Post #: 5
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