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Prices in Canada - 11/4/2007 6:36:09 AM   
Kubel


Posts: 131
Joined: 11/4/2007
From: Canadian mosquito infested swamp
Status: offline 		I was looking at getting a few more games from you guys. I love them. However with the Canadian Dollar around $1.07 US I don't want to pay in Canadian Dollars. For instance War Plan Orange Digital and Physical shipment: CDN $63.99 or approximatly US $68.45. The US price is $54.99 if ordered in the USA. Are there anyplans to adjust the prices for Canadian customers to reflect the rise of out dollar? I'm sure this is also applicable in the EU and Australia.

Cheers
Don
Post #: 1
RE: Prices in Canada - 11/4/2007 3:23:30 PM   
JudgeDredd


Posts: 8573
Joined: 11/14/2003
From: Scotland
Status: offline 		I'm sure Erik said he updated the prices, or at the very least, a change was due in the immediate future...but I thought they did it to reflect the weak dollar.

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RE: Prices in Canada - 11/4/2007 3:34:25 PM   
Goblin


Posts: 5547
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Status: offline 		I think Erik mentioned a possible update in December.

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RE: Prices in Canada - 11/4/2007 3:53:22 PM   
Goblin


Posts: 5547
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From: Erie,Pa. USA
Status: offline 		Link to the other thread.

http://www.matrixgames.com/forums/tm.asp?m=1576691






Goblin

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RE: Prices in Canada - 11/4/2007 4:57:48 PM   
JudgeDredd


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Status: offline 		Thx Goblin, I was trying to find that thread!

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RE: Prices in Canada - 11/4/2007 11:48:45 PM   
Kubel


Posts: 131
Joined: 11/4/2007
From: Canadian mosquito infested swamp
Status: offline

Judge and Goblin thanks for the info .... look foward to buying XMas presents for ME!!!!


Cheers
Don  

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Post #: 6
RE: Prices in Canada - 11/27/2007 4:39:11 AM   
amazurek

 

Posts: 7
Joined: 11/27/2007
Status: offline 		Hi,

The only message that I could find was that they would try to get to pricing changes in late October.
Well its late November and the pricing has not been changed.
I wanted to buy some games for Christmas presents but I will NOT do so until the Canadian dollar is accurately reflected in the pricing.
I refuse to pay 15% or more for the same game especially if its just a digital download.

Andy
Post #: 7
RE: Prices in Canada - 11/27/2007 4:51:57 AM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Actually, the pricing changes are already in progress. Some games were done today, others will be finished tomorrow. All our new releases already took the currency changes into account as of the dates of their release.

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RE: Prices in Canada - 11/27/2007 11:18:47 AM   
Marc von Martial


Posts: 10875
Joined: 1/4/2001
From: Bonn, Germany
Status: offline 		You guys might also consider the fact that this is nothing unusual. It is standard practice to adjust prices based on exchange rates quaterly (a lot of companies do it twice a year, if at all).

If you fell ripped off do me a favor and compare the Adobe US software and Adobe Europe software prices .

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RE: Prices in Canada - 11/27/2007 11:51:31 AM   
JudgeDredd


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Status: offline 		Marc

tbf, it's kind of cheeky to suggest that if someone feels ripped off by your company charging for something based on old exchange rates, that they should check out another companies charge form a product they aren't talking about (they do not want) and feel alleviated that they are being ripped off by another company and that you aren't the only one doing it to them is a bit ridiculous.

It can't take that much programming effort to adjust exchange rates...seriously. You only have a handful of countries to deal with. I presume the exchange rates are held in a database. And I therefore would think there is a program to interface with said database, therefore it would be a simple matter of changing the values and saving the changes. A few minutes. Even if it took 2 hours...once a month customers would be happy with.

Just my little thought for the day


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Post #: 10
RE: Prices in Canada - 11/27/2007 2:56:29 PM   
David Heath


Posts: 3274
Joined: 3/29/2000
From: Staten Island NY
Status: offline 		Hi Judge

I think what Marc was really trying to say was that the exchanged rates are not updated very often by other companies as well.  Also for the record its a long process to update and change every product.  If it was even close to that simple as you suggest we would not even be having this thread.  We try to do this as much as we can.  The real point to this thread is that its already being done and ALL products should be done by today.

David


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RE: Prices in Canada - 11/27/2007 3:01:54 PM   
JudgeDredd


Posts: 8573
Joined: 11/14/2003
From: Scotland
Status: offline 		Can I presume then that when the inevitable increase in VAT hits Britain, that I'll be paying the current percentage (17.5) until you get round to upgrading it?

I know what Marcs point was David.

I was simply pointing out that it doesn't really matter to the original poster the difference in prices between Adobe US and Adobe UK. He wasn't enquiring about Adobe and, if he was thinking about buying it and noticed the price difference, may well feel the need to contact Adobe EU.

He was in fact enquiring about products that Matrix sells that he was interested in buying.


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Post #: 12
RE: Prices in Canada - 11/27/2007 3:17:12 PM   
David Heath


Posts: 3274
Joined: 3/29/2000
From: Staten Island NY
Status: offline 		Hi Judge

Since that is a tax item that is handled by Digital River and I am sure they will change it quickly since that is only setting.  I admit I am just assuming here and do not know for sure.  Point taken on the Adobe comment.

David

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Post #: 13
RE: Prices in Canada - 11/27/2007 3:26:08 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		As Dave noted, it is actually _not_ a simple process to change prices on our store. We spent most of the day yesterday getting part of the prices updated. I was then up until after 1AM doing the holiday price changes, then we will be finishing the rest of the price updates today.

Because of the significant changes in conversion rates, some of the product who received both a holiday sale discount and a conversion update changed their prices by _a lot_ for non-US customers. Check it out, it's almost like a double-sale.

Regards,

- Erik

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Post #: 14
RE: Prices in Canada - 11/27/2007 3:57:47 PM   
JudgeDredd


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quote:

ORIGINAL: David Heath

Hi Judge

Since that is a tax item that is handled by Digital River and I am sure they will change it quickly since that is only setting. I admit I am just assuming here and do not know for sure. Point taken on the Adobe comment.

David

ok...I was just being a bad boy. I apologise.

But his post did seem a little "well they do it...go talk to them". I think that's his German side coming out though...very forthright and outspoken (no offense intended by that comment Marc...I love Germany and am currently learning your language).

As far as discounts go, they are great discounts...I'm particularly interested in PC:OWS

On the issue of updating prices, I obviously have no insight into your system. However, it would seem to me that your products have a fixed price (in US dollars) applied to them. There would then be this variable called "Discount" which is another field holding, erm, the discount. When the page is displayed, the price * the discount would reflect the price displayed to the user. So all you would have to do, in each scenario, is update the discount. Right?

In it's simplest form, that's what a normalise database would do. You can even throw in other factors...but essentially having a base and then variables for the base to work with would give the right results.

It seems to me, from the sound of it, that you have a different game list/price set for each country/region or it's not using a database system at all and is hard coded in the HTML which is why you were probably up until the early hours.

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Post #: 15
RE: Prices in Canada - 11/27/2007 4:02:07 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline
quote:

ORIGINAL: JudgeDredd
On the issue of updating prices, I obviously have no insight into your system. However, it would seem to me that your products have a fixed price (in US dollars) applied to them. There would then be this variable called "Discount" which is another field holding, erm, the discount. When the page is displayed, the price * the discount would reflect the price displayed to the user. So all you would have to do, in each scenario, is update the discount. Right?
In it's simplest form, that's what a normalise database would do. You can even throw in other factors...but essentially having a base and then variables for the base to work with would give the right results.
It seems to me, from the sound of it, that you have a different game list/price set for each country/region or it's not using a database system at all and is hard coded in the HTML which is why you were probably up until the early hours.


Believe me, I can envision and design many, many better systems than we currently have for mass price changes. In fact, I've been requesting those improvements from DR for quite some time now. Unfortunately, being able to imagine a better system has so far not actually gotten me one.


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Post #: 16
RE: Prices in Canada - 11/27/2007 4:05:55 PM   
JudgeDredd


Posts: 8573
Joined: 11/14/2003
From: Scotland
Status: offline 		Quite. My apologies.

Ok. I've tread on enough toes......good luck with the Christmas sale. I can see PC:OWS in my stocking now!


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Post #: 17
RE: Prices in Canada - 11/27/2007 4:37:25 PM   
ravinhood


Posts: 3891
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Status: offline 		Man I'm never using a credit card again. Did you see 60 minutes this last Sunday? We aren't safe anywhere now. lol You know retailers don't give squat about the security of your identity??!! Thas what they said because it "costs too much" to keep the records safe. Ain't that a gag.

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RE: Prices in Canada - 11/27/2007 4:39:19 PM   
Erik Rutins

 

Posts: 37503
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quote:

ORIGINAL: ravinhood
Man I'm never using a credit card again. Did you see 60 minutes this last Sunday? We aren't safe anywhere now. lol You know retailers don't give squat about the security of your identity??!! Thas what they said because it "costs too much" to keep the records safe. Ain't that a gag.


I have no idea what you are talking about Ravinhood. We keep our customers' info totally private and secure. Is any system totally foolproof? No, I'm sure not, but when you give your credit card to a cashier that's not exactly secure either is it? We do accept payment by check, money order, wire transfer and PayPal for those who want to be even more secure.

Lots of credit card companies now also let you set up "temporary" sub-cards for online purchases with set limit the same as your purchase and they expire within 30 days. That actually makes buying online more secure than in a retail store.

< Message edited by Erik Rutins -- 11/27/2007 4:40:30 PM >

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Post #: 19
RE: Prices in Canada - 11/27/2007 4:44:43 PM   
mack2


Posts: 243
Joined: 6/29/2007
Status: offline 		I wonder who much Digital River charge matrix. Might be worth investigating moving to another DD platform like steam.

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Post #: 20
RE: Prices in Canada - 11/27/2007 5:00:39 PM   
wworld7


Posts: 1727
Joined: 2/25/2003
From: The Nutmeg State
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quote:

ORIGINAL: mack2

I wonder who much Digital River charge matrix. Might be worth investigating moving to another DD platform like steam.


Perhaps I am in the minority, but I have had zero problems with Digital River and Matrix products. I like things that work and this partnership does. Yes, there are some issues that Matrix and Digital River need to work out between themselves in order to make everyone happy. But, better they try that than to switch as...

The devil you know is better than the devil you don't.

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RE: Prices in Canada - 11/27/2007 5:10:12 PM   
ravinhood


Posts: 3891
Joined: 10/23/2003
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quote:

ORIGINAL: Erik Rutins

quote:

ORIGINAL: ravinhood
Man I'm never using a credit card again. Did you see 60 minutes this last Sunday? We aren't safe anywhere now. lol You know retailers don't give squat about the security of your identity??!! Thas what they said because it "costs too much" to keep the records safe. Ain't that a gag.


I have no idea what you are talking about Ravinhood. We keep our customers' info totally private and secure. Is any system totally foolproof? No, I'm sure not, but when you give your credit card to a cashier that's not exactly secure either is it? We do accept payment by check, money order, wire transfer and PayPal for those who want to be even more secure.

Lots of credit card companies now also let you set up "temporary" sub-cards for online purchases with set limit the same as your purchase and they expire within 30 days. That actually makes buying online more secure than in a retail store.


This was about retail stores Erik though they mentioned online buying isn't that much safer, but, still safer. It's the fact that hackers can hack this WEP security system most retailers use. The new improved WPA is too expensive to UPGRADE the retailers are saying. A recent heist got 20 million credit card holders information. Everything from credit cards to addresses to social security numbers. It was pretty scary to see how easy it is to do also. Just drive by any business and wallas their computers picked up the information they needed. It is WIRELESS NETWORKING that has brought this issue to the forefront. I tole everyone technology was moving too fast. They can't keep up with security measures as fast as things are hitting the market. 2012 isn't far away. ;)

< Message edited by ravinhood -- 11/27/2007 5:12:53 PM >

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RE: Prices in Canada - 11/27/2007 5:18:36 PM   
JudgeDredd


Posts: 8573
Joined: 11/14/2003
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Status: offline 		Never any problems here either from Digital River (touch wood)

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RE: Prices in Canada - 11/28/2007 10:11:40 AM   
Zap


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Status: offline 		2012, you mean the end of everything.

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RE: Prices in Canada - 11/28/2007 2:34:02 PM   
ravinhood


Posts: 3891
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Status: offline 		No 2012 is when I will buy a new game for full price.

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RE: Prices in Canada - 11/28/2007 3:38:26 PM   
Marc von Martial


Posts: 10875
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quote:

ORIGINAL: JudgeDredd
ok...I was just being a bad boy. I apologise.

But his post did seem a little "well they do it...go talk to them". I think that's his German side coming out though...very forthright and outspoken (no offense intended by that comment Marc...I love Germany and am currently


No, you got it all wrong. It was just an example Just to point that example out a tad more. There are countries were Adobe (again, only used as an example) is charging european customer over 260% more then the US customers

What I wanted to point out is that we, as a much much smaller company do pass the exchange rates on to the customers, unlike other, much much bigger companies. And Erik and Dr are handling this at the appropiate time intervals. It is never going to be realtime or anything close.

As for the taxes, I'm very certain that will get updated very close to the date of the VAT increase in the UK. Simply for the reason that they (DR) must do it or else get in big trouble with UK customs and authorities

No offence taken, don't worry. I would not really say that "forthright" and "outspoken" are typical german attributes, but they certainly fit me.

< Message edited by Marc Schwanebeck -- 11/28/2007 3:39:12 PM >

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RE: Prices in Canada - 11/28/2007 3:40:55 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		That's true - more than once in speaking with some friends who work in larger "traditional" mainstream companies I've heard the advice to just set the Euro and Pound price to the same as the dollars price. That's not how we do business, but it's worth being aware that many much, much larger companies set prices without consideration for exchange rates as a matter of routine.

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