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Can't start the game - 12/5/2007 11:19:35 PM   
sargemule

 

Posts: 29
Joined: 12/5/2007
Status: offline 		This is what happens after I start the game




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RE: Can't start the game - 12/5/2007 11:20:28 PM   
sargemule

 

Posts: 29
Joined: 12/5/2007
Status: offline 		then I press okay and the game starts and nothings happens




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Post #: 2
RE: Can't start the game - 12/5/2007 11:21:53 PM   
Marshall Ellis


Posts: 5630
Joined: 10/2/2001
From: Dallas
Status: offline 		sargemule:

Apologize for my lack of French, can you perhaps translate to English that error string?

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Marshall Ellis
Outflank Strategy War Games



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Post #: 3
RE: Can't start the game - 12/5/2007 11:25:30 PM   
sargemule

 

Posts: 29
Joined: 12/5/2007
Status: offline 		hehe sorry Ellis

It's Danish

It says " The given unit is not open or isn't recognised by MCI

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Post #: 4
RE: Can't start the game - 12/5/2007 11:27:42 PM   
Marshall Ellis


Posts: 5630
Joined: 10/2/2001
From: Dallas
Status: offline 		sargemule:

Even more evidence of my ignorance LOL!
Can you tell me when this error happens?



_____________________________

Thank you

Marshall Ellis
Outflank Strategy War Games



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Post #: 5
RE: Can't start the game - 12/5/2007 11:30:52 PM   
sargemule

 

Posts: 29
Joined: 12/5/2007
Status: offline 		You have been working on this game for 5 years so I understand that you haven't found the time or energy to take a speed course in Danish

It starts 2-3 seconds after I have triggered the EIAW button or the Play button on the Start menu and the quickstart button

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Post #: 6
RE: Can't start the game - 12/5/2007 11:46:59 PM   
Marshall Ellis


Posts: 5630
Joined: 10/2/2001
From: Dallas
Status: offline 		Try dbl-clicking EiANW.EXE in the EiANW directory.


_____________________________

Thank you

Marshall Ellis
Outflank Strategy War Games



(in reply to sargemule)
Post #: 7
RE: Can't start the game - 12/5/2007 11:49:36 PM   
sargemule

 

Posts: 29
Joined: 12/5/2007
Status: offline 		Its the same issue as before



I add my dxdiag


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Post #: 8
RE: Can't start the game - 12/5/2007 11:51:58 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Since your video and audio drivers are from 2006 and 2005, respectively, please see if there are newer versions so that we can rule those out as an issue.

Otherwise, your DxDiag looks pretty good to me.

If you double-click on the MatrixGamesLogo movie file in the installation directory, does it play? Do you see the movie playing at all before you end up at that black screen?

Regards,

- Erik

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CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

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Post #: 9
RE: Can't start the game - 12/5/2007 11:56:26 PM   
sargemule

 

Posts: 29
Joined: 12/5/2007
Status: offline 		Hi Erik

I have just tested the graphic drivers on Nvidia, and came up clean...I have the newest ones.

It functions and looks like it has been for years, so nothing there

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Post #: 10
RE: Can't start the game - 12/6/2007 1:55:05 AM   
sargemule

 

Posts: 29
Joined: 12/5/2007
Status: offline 		this is what happens if I press the first button which should be new game




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Post #: 11
RE: Can't start the game - 12/6/2007 1:56:06 AM   
sargemule

 

Posts: 29
Joined: 12/5/2007
Status: offline 		when I press OK then this happens and the game is over with this screendump




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Post #: 12
RE: Can't start the game - 12/6/2007 2:09:08 AM   
Marshall Ellis


Posts: 5630
Joined: 10/2/2001
From: Dallas
Status: offline 		It does not look like the game is running in the right directory. This means that it cannot find the scenario which should exist as a *.GED file in the Data dir cannot be found??? Can you exit the Matrix quick start menu then start again using the dbl-click of the EiANW.EXE in the game dir and see if the same happens?



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Marshall Ellis
Outflank Strategy War Games



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Post #: 13
RE: Can't start the game - 12/6/2007 2:11:43 AM   
donkuchi19


Posts: 1062
Joined: 3/14/2004
From: Cleveland, Ohio
Status: offline 		Hey Marshall,

Did you notice in the screenie above where instead of the version number, it says 3/18/02. Could it be a corrupt download or something like that???

Don

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Post #: 14
RE: Can't start the game - 12/6/2007 2:12:56 AM   
sargemule

 

Posts: 29
Joined: 12/5/2007
Status: offline 		its the same problem

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Post #: 15
RE: Can't start the game - 12/6/2007 2:13:37 AM   
sargemule

 

Posts: 29
Joined: 12/5/2007
Status: offline 		a corrupt.....I hope not I have paid for it

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Post #: 16
RE: Can't start the game - 12/6/2007 2:17:21 AM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Don't worry, if you need to redownload you can always do so via www.findmyorder.com. We're still trying to duplicate these issues and get a handle on what might be causing them on some systems while others work fine. We'll get to the bottom of this.

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

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Post #: 17
RE: Can't start the game - 12/6/2007 2:17:36 AM   
donkuchi19


Posts: 1062
Joined: 3/14/2004
From: Cleveland, Ohio
Status: offline 		You would be able to redownload it. Something may have gone wrong in the original download. I think you have 30 days to download it from DR.

It was just a thought from looking at your screenie.


(in reply to sargemule)
Post #: 18
RE: Can't start the game - 12/6/2007 2:19:46 AM   
sargemule

 

Posts: 29
Joined: 12/5/2007
Status: offline 		Its 01:17 in Denmark an should have played this for a few hours, but I tried to install the game on my laptop which is older but it WORKS!!!!!!!!!!!!!!!?????????????????????????????

I don't know what is wrong with installation on the desktop

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Post #: 19
RE: Can't start the game - 12/6/2007 2:21:30 AM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Another customer reported that updating his nVidia driver solved the issue for him. Are you sure there is no newer version for your system?

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to sargemule)
Post #: 20
RE: Can't start the game - 12/6/2007 2:27:59 AM   
sargemule

 

Posts: 29
Joined: 12/5/2007
Status: offline 		i will try again but now i wont take the scanner program which says i have the newest update

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Post #: 21
RE: Can't start the game - 12/6/2007 2:32:04 AM   
donkuchi19


Posts: 1062
Joined: 3/14/2004
From: Cleveland, Ohio
Status: offline 		Try updating direct from Nvidia. If you are using Microsoft's site, their latest approved version is usually very old.

http://www.nvidia.com/object/winxp_163.75.html

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Post #: 22
RE: Can't start the game - 12/6/2007 2:39:55 AM   
sargemule

 

Posts: 29
Joined: 12/5/2007
Status: offline 		i have a Geforce 4 TI 4200 AGP8X

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Post #: 23
RE: Can't start the game - 12/6/2007 3:06:07 AM   
sargemule

 

Posts: 29
Joined: 12/5/2007
Status: offline 		nope the same problem

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Post #: 24
RE: Can't start the game - 12/6/2007 4:11:26 AM   
Marshall Ellis


Posts: 5630
Joined: 10/2/2001
From: Dallas
Status: offline 		Donkuchi:

That actually is the default text label for the version field. The program is looks to be locking up before I can even get the version field to update. I don't think it is corrupt but a graphic issue of some type.



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Thank you

Marshall Ellis
Outflank Strategy War Games



(in reply to sargemule)
Post #: 25
RE: Can't start the game - 12/6/2007 5:07:18 AM   
sargemule

 

Posts: 29
Joined: 12/5/2007
Status: offline 		I still can't play it on the desktop even though it is newer or better than the laptop

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Post #: 26
RE: Can't start the game - 12/6/2007 6:15:27 AM   
sargemule

 

Posts: 29
Joined: 12/5/2007
Status: offline 		i can play now with the test exe, but is must be an error on the EIAHw.exe

(in reply to sargemule)
Post #: 27
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