Matrix Games Forums

 Forums  Register  Login  Photo Gallery  Member List  Search  Calendars  FAQ 

My Profile  Inbox  Address Book  My Subscription  My Forums  Log Out

EiA purchase problem

 
View related threads: (in this forum | in all forums)

Logged in as: Guest
Users viewing this topic: none
  Printable Version
All Forums >> [New Releases from Matrix Games] >> Empires in Arms the Napoleonic Wars of 1805 - 1815 >> Tech Support >> EiA purchase problem Page: [1]
Login
Message << Older Topic   Newer Topic >>
EiA purchase problem - 12/6/2007 11:43:19 PM   
mitchell2

 

Posts: 15
Joined: 8/31/2007
Status: offline 		I attempted to buy EiA yesterday briefly after its release in the European online shop. However, after the completion of the order I received the following error message:

quote:

We're having a problem processing your order.

Please contact Customer Service.

(Error Number: 30024003 - 0)


I sent a mail to the Customer Service using the form on the webpage but didn't get an answer so far. Does anybody have experiences about typical reply times for the customer support? Or even better, does anybody have suggestions how to solve this problem?

Thanks for your help,
mitch
Post #: 1
RE: EiA purchase problem - 12/7/2007 12:21:43 AM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Please e-mail me at erikr@matrixgames.com with your order issue and I'll make sure this is promptly investigated. It sometimes does take up to 24 hours for the store support to investigate an issue, but they are usually much faster.

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to mitchell2)
Post #: 2
RE: EiA purchase problem - 12/7/2007 8:36:11 PM   
mitchell2

 

Posts: 15
Joined: 8/31/2007
Status: offline 		Is there any chance for a solution before the weekend? (I sent the requested mail to Erik briefly after his post.)

I know I am way too impatient, but to wait while everybody else is playing is even tougher than waiting for the release. :-)

(in reply to Erik Rutins)
Post #: 3
RE: EiA purchase problem - 12/7/2007 9:20:33 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		If you are who I think you are (e-mail address-wise) then I just replied to you.

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to mitchell2)
Post #: 4
Page:   [1]
All Forums >> [New Releases from Matrix Games] >> Empires in Arms the Napoleonic Wars of 1805 - 1815 >> Tech Support >> EiA purchase problem Page: [1]
Jump to:





New Messages No New Messages
Hot Topic w/ New Messages Hot Topic w/o New Messages
Locked w/ New Messages Locked w/o New Messages
 Post New Thread
 Reply to Message
 Post New Poll
 Submit Vote
 Delete My Own Post
 Delete My Own Thread
 Rate Posts


Forum Software © ASPPlayground.NET Advanced Edition 2.4.5 ANSI

6.844