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All Forums >> [Current Games From Matrix.] >> [World War II] >> Battle of Britain 2: Wings of Victory >> Tech Support >> Help please

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Help please - 2/14/2008 12:29:41 AM

Titanwarrior89

Posts: 3283
Joined: 8/28/2003
From: arkansas
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My machine can run the larger strategic battles but not the indivdual flying(tactical). Wondering why.

Dell Laptop with a P2.2 gig
Ram 2 gig
geforce go 6800(with up dated drivers for it)
DX 9.0C

_____________________________

"Before Guadalcanal the enemy advanced at his pleasure. After Guadalcanal, he retreated at ours".

"Mama, There's Rabbits in the Garden"

Post #: 1

RE: Help please - 2/14/2008 12:45:19 AM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

I don't see the problem based on your posted specs - could you post a DxDiag file for us please?

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Titanwarrior89)

Post #: 2

RE: Help please - 2/14/2008 1:12:56 AM

Titanwarrior89

Posts: 3283
Joined: 8/28/2003
From: arkansas
Status: offline

Thanks Erik will do.

quote:

ORIGINAL: Erik Rutins

I don't see the problem based on your posted specs - could you post a DxDiag file for us please?

_____________________________

"Before Guadalcanal the enemy advanced at his pleasure. After Guadalcanal, he retreated at ours".

"Mama, There's Rabbits in the Garden"

(in reply to Erik Rutins)

Post #: 3

RE: Help please - 2/14/2008 1:46:28 AM

Lewis Shockwave

Posts: 4
Joined: 2/14/2008
Status: offline

Hello Titan,

Since you can run the tactical side of things it might be worth playing with the resoultion in settings and also try lowijng the graphic settings.

Performance biggest savers in BOBII

horizon distance = medium (saves 15%) or low
weather = medium or low
particle density = Medium or low
Object Density = medium or low
Water = medium or low

As with any simulation this side of the game will just require you to try a few settings to find the sweet spot for your individual system.

Cheers,

Lewis

_____________________________

http://www.shockwaveproductions.com

(in reply to Titanwarrior89)

Post #: 4

RE: Help please - 2/14/2008 1:52:19 AM

Titanwarrior89

Posts: 3283
Joined: 8/28/2003
From: arkansas
Status: offline

Thanks for the response. I Can't run the tactical but larger strategic game. When I go into fly all that happens in a "Still Screen" but goes no where from there. Any help would be greatly appreciated.

quote:

ORIGINAL: Lewis Shockwave

Hello Titan,

Since you can run the tactical side of things it might be worth playing with the resoultion in settings and also try lowijng the graphic settings.

Performance biggest savers in BOBII

horizon distance = medium (saves 15%) or low
weather = medium or low
particle density = Medium or low
Object Density = medium or low
Water = medium or low

As with any simulation this side of the game will just require you to try a few settings to find the sweet spot for your individual system.

Cheers,

Lewis

_____________________________

"Before Guadalcanal the enemy advanced at his pleasure. After Guadalcanal, he retreated at ours".

"Mama, There's Rabbits in the Garden"

(in reply to Lewis Shockwave)

Post #: 5

RE: Help please - 2/14/2008 2:00:32 AM

Titanwarrior89

Posts: 3283
Joined: 8/28/2003
From: arkansas
Status: offline

Erik sent the file to the support E-mail that you showed. Thanks.

quote:

ORIGINAL: Erik Rutins

I don't see the problem based on your posted specs - could you post a DxDiag file for us please?

_____________________________

"Before Guadalcanal the enemy advanced at his pleasure. After Guadalcanal, he retreated at ours".

"Mama, There's Rabbits in the Garden"

(in reply to Erik Rutins)

Post #: 6

RE: Help please - 2/14/2008 4:31:56 AM

Scott_Shockwave

Posts: 11
Joined: 2/14/2008
Status: offline

Check your OPTIONS / 3D resolution settings. Turn off the USE DESKTOP RESOLUTION and manually select a resolution you know your monitor supports.

Also, check here for all known issues:
www.shockwaveproductions.com/bob/troubleshoot

Scott

(in reply to Titanwarrior89)

Post #: 7

RE: Help please - 2/14/2008 6:11:50 AM

Bennett

Posts: 37
Joined: 6/3/2001
Status: offline

I purchased the game last night but am afraid I have encountered the same exact problem. Specs should handle this game and I have tried several of the suggestions here.

(in reply to Scott_Shockwave)

Post #: 8

RE: Help please - 2/14/2008 3:09:13 PM

Scott_Shockwave

Posts: 11
Joined: 2/14/2008
Status: offline

Battle of Britain II requires a video card to play.

The post above with the GeForce 6800 card is an odd one, which is why I suggested he check his resolution settings. Sometimes the auto-res picks up an odd resolution.

Be sure to check the www.shockwaveproductions.com/bob/troubleshoot link. BOB2 is quite mature and there are few unknown issues with the game. I'll keep watching this thread to help out and answer any questions.

Scott.

_____________________________

www.shockwaveproductions.com

(in reply to Bennett)

Post #: 9

RE: Help please - 2/15/2008 1:07:40 AM

Titanwarrior89

Posts: 3283
Joined: 8/28/2003
From: arkansas
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Thanks I am checking all that and see if I can get it too work in the tactical mode.

quote:

ORIGINAL: Scott_Shockwave

Battle of Britain II requires a video card to play.

The post above with the GeForce 6800 card is an odd one, which is why I suggested he check his resolution settings.� Sometimes the auto-res picks up an odd resolution.

Be sure to check the www.shockwaveproductions.com/bob/troubleshoot link.� BOB2 is quite mature and there are few unknown issues with the game.� I'll keep watching this thread to help out and answer any questions.

Scott.

_____________________________

"Before Guadalcanal the enemy advanced at his pleasure. After Guadalcanal, he retreated at ours".

"Mama, There's Rabbits in the Garden"

(in reply to Scott_Shockwave)

Post #: 10

RE: Help please - 2/15/2008 1:09:15 AM

Titanwarrior89

Posts: 3283
Joined: 8/28/2003
From: arkansas
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Hey Bennett if you come up with something let me no. Please-Same here if I do.

quote:

ORIGINAL: Bennett

I purchased the game last night but am afraid I have encountered the same exact problem. Specs should handle this game and I have tried several of the suggestions here.

_____________________________

"Before Guadalcanal the enemy advanced at his pleasure. After Guadalcanal, he retreated at ours".

"Mama, There's Rabbits in the Garden"

(in reply to Bennett)

Post #: 11

RE: Help please - 2/15/2008 2:17:07 AM

Bennett

Posts: 37
Joined: 6/3/2001
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Will do Titanwarrior89. I will probably come back to it this weekend to try and make it work. I had the original BoB and enjoyed it warts and all.

(in reply to Titanwarrior89)

Post #: 12

RE: Help please - 2/15/2008 2:48:36 AM

Erik Rutins

Posts: 37503
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From: Vermont, USA
Status: offline

quote:

ORIGINAL: Titanwarrior89
Erik sent the file to the support E-mail that you showed. Thanks.

Could you also post it here please? I'm going to move this thread to the support sub-forum as well.

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Titanwarrior89)

Post #: 13

RE: Help please - 2/15/2008 4:00:39 AM

Titanwarrior89

Posts: 3283
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From: arkansas
Status: offline

Okie doe. I am going down the support site, troubling shooting checks and so far nothing. Can get it to work right. Oh well!

quote:

ORIGINAL: Bennett

Will do Titanwarrior89. I will probably come back to it this weekend to try and make it work. I had the original BoB and enjoyed it warts and all.

_____________________________

"Before Guadalcanal the enemy advanced at his pleasure. After Guadalcanal, he retreated at ours".

"Mama, There's Rabbits in the Garden"

(in reply to Bennett)

Post #: 14

RE: Help please - 2/15/2008 4:37:40 AM

Titanwarrior89

Posts: 3283
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From: arkansas
Status: offline

Bennett. I finally got it to run. Had to turn off/low on just about everything and waited for about a minute for it too load from the stile screen(sky with planes or clouds background).

_____________________________

"Before Guadalcanal the enemy advanced at his pleasure. After Guadalcanal, he retreated at ours".

"Mama, There's Rabbits in the Garden"

(in reply to Titanwarrior89)

Post #: 15

RE: Help please - 2/15/2008 5:01:44 AM

Bennett

Posts: 37
Joined: 6/3/2001
Status: offline

I'll try that. Updated drivers and latest direct x, added mod v. 2.07 and still no luck.

(in reply to Titanwarrior89)

Post #: 16

RE: Help please - 2/15/2008 3:35:46 PM

Erik Rutins

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From: Vermont, USA
Status: offline

Bennett,

Could you also post a DxDiag here please?

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Bennett)

Post #: 17

RE: Help please - 2/16/2008 1:04:48 AM

Titanwarrior89

Posts: 3283
Joined: 8/28/2003
From: arkansas
Status: offline

Well guys I was wrong. I can get the allied to run in tactical but not the Germans.

_____________________________

"Before Guadalcanal the enemy advanced at his pleasure. After Guadalcanal, he retreated at ours".

"Mama, There's Rabbits in the Garden"

(in reply to Erik Rutins)

Post #: 18

RE: Help please - 2/16/2008 3:37:14 AM

Bennett

Posts: 37
Joined: 6/3/2001
Status: offline

I tried reducing all visuals to minimal levels. I managed to get the single Bf 109 German take off training mission after waiting ten minutes. Still haven't got any other tactical missions to load.

The Dxdiag print out below:

------------------
System Information
------------------
Time of this report: 2/15/2008, 19:28:35
Machine name: BEAR-UFQDN6FSFV
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_gdr.070227-2254)
Language: English (Regional Setting: English)
System Manufacturer: GBT___
System Model: AWRDACPI
BIOS: Award Modular BIOS v6.00PG
Processor: Intel(R) Pentium(R) 4 CPU 2.80GHz
Memory: 1024MB RAM
Page File: 433MB used, 2030MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.2180 32bit Unicode

------------
DxDiag Notes
------------
DirectX Files Tab: No problems found.
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Music Tab: No problems found.
Input Tab: No problems found.
Network Tab: The registry information for the DirectPlay application 'East Front' is missing or damaged. You should reinstall that application. The registry information for the DirectPlay application 'West Front' is missing or damaged. You should reinstall that application.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (n/a)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (n/a)
DirectMusic: 0/5 (n/a)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: RADEON 9800 PRO
Manufacturer: ATI Technologies Inc.
Chip type: ATI Radeon Graphics Processor AGP (0x4E48)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_4E48&SUBSYS_00021002&REV_00
Display Memory: 128.0 MB
Current Mode: 1152 x 864 (32 bit) (60Hz)
Monitor: Default Monitor
Monitor Max Res:
Driver Name: ati2dvag.dll
Driver Version: 6.14.0010.6764 (English)
DDI Version: 9 (or higher)
Driver Attributes: Final Retail
Driver Date/Size: 1/22/2008 14:43:41, 272384 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: n/a
VDD: n/a
Mini VDD: ati2mtag.sys
Mini VDD Date: 1/22/2008 15:38:03, 2845696 bytes
Device Identifier: {D7B71EE2-0D08-11CF-DE69-0820A1C2CB35}
Vendor ID: 0x1002
Device ID: 0x4E48
SubSys ID: 0x00021002
Revision ID: 0x0000
Revision ID: 0x0000
Video Accel: ModeMPEG2_C ModeMPEG2_D ModeWMV8_B ModeWMV8_A

(in reply to Titanwarrior89)

Post #: 19

RE: Help please - 2/16/2008 4:40:56 AM

Titanwarrior89

Posts: 3283
Joined: 8/28/2003
From: arkansas
Status: offline

Now I can't run anything again.

�� I think I'll uninstall and give up.

��Maybe�I can run one scenario� as the brits but not the germans.� But if I get out of the convoy scenario -still goes to a stile frame picture.��

< Message edited by Titanwarrior89 -- 2/16/2008 10:12:05 PM >

_____________________________

"Before Guadalcanal the enemy advanced at his pleasure. After Guadalcanal, he retreated at ours".

"Mama, There's Rabbits in the Garden"

(in reply to Bennett)

Post #: 20

RE: Help please - 2/16/2008 5:39:07 AM

Titanwarrior89

Posts: 3283
Joined: 8/28/2003
From: arkansas
Status: offline

Ok got ready too uninstall and decided to try one more time. This time I played the scenarios that I couldn't get to run(so convoy was running as allied). I let it set in the stile screen for about 12-to 15 minutes and it finally started loading. When it did finally load and run(in tactical mode) it ran good.

So it is up and running but takes a long time to load in the Non-convoy scenarios.

_____________________________

"Before Guadalcanal the enemy advanced at his pleasure. After Guadalcanal, he retreated at ours".

"Mama, There's Rabbits in the Garden"

(in reply to Titanwarrior89)

Post #: 21

RE: Help please - 2/16/2008 6:11:13 AM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

What are you both running in terms of other background software? Have you tried killing all extraneous processes to see if that helps the game at all?

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Titanwarrior89)

Post #: 22

RE: Help please - 2/16/2008 3:29:12 PM

Titanwarrior89

Posts: 3283
Joined: 8/28/2003
From: arkansas
Status: offline

Ill go back look. Just to be sure.

quote:

ORIGINAL: Erik Rutins

What are you both running in terms of other background software? Have you tried killing all extraneous processes to see if that helps the game at all?

_____________________________

"Before Guadalcanal the enemy advanced at his pleasure. After Guadalcanal, he retreated at ours".

"Mama, There's Rabbits in the Garden"

(in reply to Erik Rutins)

Post #: 23

RE: Help please - 2/16/2008 3:53:15 PM

Bennett

Posts: 37
Joined: 6/3/2001
Status: offline

Yes. Disabled the Norton anti virus and all other programs running in the background.

(in reply to Titanwarrior89)

Post #: 24

RE: Help please - 2/16/2008 6:40:23 PM

Titanwarrior89

Posts: 3283
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From: arkansas
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I now have it running great. All campaigns load in about 2 minutes. I closed out or set to low all setting in the game and closed "completely" out my Norton anti-virus. Working great now. Thanks for the help guys.

_____________________________

"Before Guadalcanal the enemy advanced at his pleasure. After Guadalcanal, he retreated at ours".

"Mama, There's Rabbits in the Garden"

(in reply to Bennett)

Post #: 25

RE: Help please - 2/16/2008 7:39:16 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

Ok, great to hear Titan.

Bennett, unfortunately I'm going to have to ask the Shockwave folks for some more help in your case. Feel free to also post your issue at the dev forum, I'll be in touch with them on Monday morning to see if they have any other suggestions.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Titanwarrior89)

Post #: 26

RE: Help please - 2/16/2008 10:50:21 PM

Bennett

Posts: 37
Joined: 6/3/2001
Status: offline

Problem fixed. I disabled the Norton anti-virus but, with Titanwarrior's advice, I shut down every functionin Norton. That did the trick. Thank you for the usual fine support and patience on this issue.

Titanwarrior - I have started to upgrade some of the settings from off or low and am having some good results.

(in reply to Erik Rutins)

Post #: 27

RE: Help please - 2/17/2008 5:52:00 AM

Titanwarrior89

Posts: 3283
Joined: 8/28/2003
From: arkansas
Status: offline

Thanks, ill see if I can boost them up some.

quote:

ORIGINAL: Bennett

Problem fixed. I disabled the Norton anti-virus but, with Titanwarrior's advice, I shut down every functionin Norton. That did the trick. Thank you for the usual fine support and patience on this issue.

Titanwarrior - I have started to upgrade some of the settings from off or low and am having some good results.

_____________________________

"Before Guadalcanal the enemy advanced at his pleasure. After Guadalcanal, he retreated at ours".

"Mama, There's Rabbits in the Garden"

(in reply to Bennett)

Post #: 28

RE: Help please - 2/17/2008 3:01:46 PM

Marc von Martial

Posts: 10875
Joined: 1/4/2001
From: Bonn, Germany
Status: offline

In all honesty, you guys should ditch Norton series products completely and switch to less intrusive security software. Norton is known for causing all kind of problems with other software, especially games.

_____________________________

Marc von Martial
instagram stream

(in reply to Titanwarrior89)

Post #: 29

RE: Help please - 2/17/2008 5:38:08 PM

LarryP

Posts: 3783
Joined: 5/15/2005
From: Carson City, NV
Status: offline

quote:

ORIGINAL: Marc Schwanebeck

In all honesty, you guys should ditch Norton series products completely and switch to less intrusive security software. Norton is known for causing all kind of problems with other software, especially games.

I have used Norton and McAfee and they are both horribly intrusive.

I now use AVG and I leave it on with all games with no problems. It has also caught many viruses and Trojans in the year I have had it. Here is the link:

www.grisoft.com

Hope that can help someone.

_____________________________

(in reply to Marc von Martial)

Post #: 30