Mine eyes have NOT seen the glory

Matrix Games Forums

Forums Register Login Photo Gallery Member List Search Calendars FAQ

My Profile Inbox Address Book My Subscription My Forums Log Out

Mine eyes have NOT seen the glory

View related threads: (in this forum | in all forums)

Logged in as: Guest

Users viewing this topic: none

Printable Version

All Forums >> [Current Games From Matrix.] >> [American Civil War] >> Gary Grigsby's War Between the States >> Tech Support >> Mine eyes have NOT seen the glory

Page: [1]

Message

<< Older Topic Newer Topic >>

Mine eyes have NOT seen the glory - 6/14/2008 4:45:05 AM

ganderson1

Posts: 17
Joined: 6/12/2007
Status: offline

Downloaded the game yesterday, installation went normally. But I haven't so far been able to get to the game. Game starts up, I hear the Gettysburg Address and see the pic of Lincoln, etc., but when the scenario selection screen appears the game locks up and requires a reboot. DxDiag attached. Any help appreciated!

P.S. I have done the usual maintenance stuff -- spyware/virus sweep, registry repair, defrag, etc -- but nothing helped.

Attachment (1)

< Message edited by ganderson1 -- 6/14/2008 4:48:37 AM >

Post #: 1

RE: Mine eyes have NOT seen the glory - 6/14/2008 5:02:56 AM

Joel Billings

Posts: 32265
Joined: 9/20/2000
From: Santa Rosa, CA
Status: offline

Looks like we have at least two or three people having trouble at 1440x900. I'll have to see if Matrix has any ideas about this particular resolution. If anyone has experience running the game successfully at this resolution, please chime in. For those of you with 1440x900, can you set the screen resoultion to something else that's at least 1024x768?

(in reply to ganderson1)

Post #: 2

RE: Mine eyes have NOT seen the glory - 6/14/2008 5:29:55 AM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

Joel,

quote:

ORIGINAL: Joel Billings
Looks like we have at least two or three people having trouble at 1440x900. I'll have to see if Matrix has any ideas about this particular resolution. If anyone has experience running the game successfully at this resolution, please chime in. For those of you with 1440x900, can you set the screen resoultion to something else that's at least 1024x768?

We tested at 1440x900 with no issues. I just checked again, works fine on my system here.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Joel Billings)

Post #: 3

RE: Mine eyes have NOT seen the glory - 6/14/2008 5:33:03 AM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

I noticed this in your DxDiag:

"Morgan Stream Switcher,0x00800003,1,1,,"

This particular applet has caused us a lot of trouble in the past on other games. It seems to interfere with some DirectX sound systems. Try uninstalling it and I'll bet that solves the problem.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Erik Rutins)

Post #: 4

RE: Mine eyes have NOT seen the glory - 6/14/2008 7:35:15 AM

ganderson1

Posts: 17
Joined: 6/12/2007
Status: offline

quote:

ORIGINAL: Erik Rutins

I noticed this in your DxDiag:

"Morgan Stream Switcher,0x00800003,1,1,,"

This particular applet has caused us a lot of trouble in the past on other games. It seems to interfere with some DirectX sound systems. Try uninstalling it and I'll bet that solves the problem.

Regards,

- Erik

Many thanks! That did the trick. I'd never heard of the "Morgan Stream Switcher" before, so a quick Google search revealed this method of uninstalling it: Download and install the current version ( http://www.morgan-multimedia.com/download/mmswitch.exe ) and then uninstall that. Worked like a charm -- and that's in 1440x900. Thanks again for your quick attention and precise advice.

< Message edited by ganderson1 -- 6/14/2008 7:42:08 AM >

(in reply to Erik Rutins)

Post #: 5

RE: Mine eyes have NOT seen the glory - 6/15/2008 2:58:03 AM

Bossy573

Posts: 363
Joined: 3/25/2005
From: Buffalo, NY
Status: offline

Running at 1440x900 with no problems at all. Game looks great. Is there any way to speed up the map scrolling?

**Edit: saw a thread addressing this**

_____________________________

(in reply to ganderson1)

Post #: 6

Page: [1]

All Forums >> [Current Games From Matrix.] >> [American Civil War] >> Gary Grigsby's War Between the States >> Tech Support >> Mine eyes have NOT seen the glory

Page: [1]