Problem with online purchase

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Problem with online purchase - 8/16/2008 7:50:31 AM

Fred98

Posts: 4430
Joined: 1/5/2001
From: Wollondilly, Sydney
Status: offline

Go to store

Click on Australian flag

Choose game

Click on �Place Secure Order�

The next screen begins with �Please click here for an International Order Form�. What does that mean? Does it mean �If you are outside the USA click here?" On the first attempt I clicked there and on the second attempt I did not.

Record details: My credit card address and my shipping address are both in Australia

Error message no. 30016054 - 0

The shipping location you selected in the shopping basket (there are no such fields in the shopping basket) does not match the shipping address you entered in your order.

Please return to the shopping basket and select your location (there is no such field) and appropriate shopping method to continue with order

-

Post #: 1

RE: Problem with online purchase - 8/21/2008 1:08:42 AM

Fred98

Posts: 4430
Joined: 1/5/2001
From: Wollondilly, Sydney
Status: offline

Bump

(in reply to Fred98)

Post #: 2

RE: Problem with online purchase - 8/21/2008 1:45:16 AM

Gem35

Posts: 3420
Joined: 9/12/2004
From: Dallas, Texas
Status: offline

Hi Joe, sorry for your troubles, you might want to email Erik Rutins directly, he is a great help here on the forums and is the guy to go to when you have an issue.
erikr@matrixgames.com

Good luck.

< Message edited by Gem35 -- 8/21/2008 3:28:46 AM >

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(in reply to Fred98)

Post #: 3

RE: Problem with online purchase - 9/1/2008 11:02:55 PM

Fred98

Posts: 4430
Joined: 1/5/2001
From: Wollondilly, Sydney
Status: offline

Beginning of week 3

August 16th:

Thank You Joe98,

We have received your issue and we will work on it as soon as possible. Please note, you can update your support issues at the following URL:
/HelpDesk/my.asp

To check the status of you issue, please visit the folowing URL:
/HelpDesk/status.asp

Your Issue ID is: 1224

(in reply to Gem35)

Post #: 4

RE: Problem with online purchase - 9/3/2008 2:34:29 AM

PBI

Posts: 21
Joined: 2/10/2008
Status: offline

I had about the same response to the ticketing system as you did, Joe, and on a related issue. Hope you have better luck than I did.

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If you can survive death, you can probably survive just about anything.

(in reply to Fred98)

Post #: 5