I have just ordered this game

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I have just ordered this game - 10/17/2008 5:29:32 AM

darken92

Posts: 92
Joined: 5/11/2007
Status: offline

I have just ordered this game, payment has come off my credit card yet I have no email with an order number, nor can I locate any "order history".

This is the third game I have purchased from Matrix and the second to have a problem. The same problem in fact. last time I re ordered as the first order never appeared only to then be charged twice and it took 3 or 4 dyas to be fixed.

Can someone at Matrix or Digital River assist please?

Post #: 1

RE: I have just ordered this game - 10/17/2008 5:33:57 AM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

Please use our Help Desk in the Support section to tell us as much of your order/personal info as you can, then we can look up your order and find out why you did not receive the e-mail. Did you see the final order screen with the order info and download link (assuming you ordered a download version)?

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to darken92)

Post #: 2

RE: I have just ordered this game - 10/18/2008 11:16:28 AM

darken92

Posts: 92
Joined: 5/11/2007
Status: offline

Thanks. I have sent an email but I am not even sure that is working. I get the attached message after hitting send.

Just for the record, here is the text of the email.

*********************************************************
I purchased the game early after noon my time and I received no email, did not go to a downlaod screen and was unable to locate my order. However the money was certainly taken from my account.

About 8 hours after purchasing the game I do receive the order email, I now have my order number and an invoice.

I try to find my order so I can start the download and get the following message.

"Message 99998 - To protect ourselves against fraud, we need to set a cookie on your computer. In order to continue your purchase online, please reset your browser to allow cookies. You can make your purchase and then set cookies off again in your browser. If you already allow cookies, there may be a problem that can be corrected by deleting the cookie file. 20009SC01"

So I change my browser setting to allow cookies, delete all cookies and still keep getting the same message.

I have attached the email with my order details

Dear Darren Walker,

Thank you for shopping at the Matrix Games Online Store. We have received your order.
Please keep this as your proof of purchase.

Please look for the following on your credit card statement:

YOUR ORDER AND BILLING INFORMATION

Order Number: ***********
Order Date: 16-OCT-08

Darren Walker
(moderation)
Ashfield, 2131
612-(moderation)
darrenwalker92(at)hotmail.com

Product Name Qty Ordered Platform Price
Extended Download Service $3.95 1 License Certificate A$6.02
John Tiller's Campaign Series 1 Digital Download PC A$40.99

Sub Total: A$47.01
Total: A$47.01

Note: There may be a slight discrepency between the amount shown on your credit card statement and the amount shown in the total box due to internal rounding calculations.

Additional Information: John Tiller's Campaign Series Download

I had a similar problem last time, what I did was thinking the order was stuffed up was order again. Not a problem, only I was charged twice.

I would love to have my downlaod, thanks.

Attachment (1)

< Message edited by Jason Petho -- 10/18/2008 1:45:32 PM >

(in reply to Erik Rutins)

Post #: 3

RE: I have just ordered this game - 10/18/2008 12:32:36 PM

MrRoadrunner

Posts: 1323
Joined: 10/7/2005
Status: offline

Dude! Too much personal info on a public forum?

You may want to edit your post or the boys here at Matrix may want to do that.

RR

_____________________________

“The object of life is not to be on the side of the majority, but to escape finding oneself in the ranks of the insane.”
― Marcus Aurelius, Meditations

(in reply to darken92)

Post #: 4

RE: I have just ordered this game - 10/18/2008 1:46:04 PM

Jason Petho

Posts: 15009
Joined: 6/22/2004
From: Terrace, BC, Canada
Status: offline

Done.

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CS Vietnam

More info: Facebook & CS Legion

(in reply to MrRoadrunner)

Post #: 5

RE: I have just ordered this game - 10/19/2008 2:19:16 AM

big dawg

Posts: 311
Joined: 2/5/2007
From: Georgia, USA
Status: offline

Can I have that credit card number again?

Just kidding.

(in reply to Jason Petho)

Post #: 6

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