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All Forums >> [Current Games From Matrix.] >> [Modern] >> Hired Guns: The Jagged Edge >> Tech Support >> Game won't run

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Game won't run - 12/7/2008 1:43:08 AM

VassagoPT

Posts: 64
Joined: 12/2/2008
Status: offline

I can't run the game on my laptop...
It installed correctly but when I hit Play on the laucher the application crashes suddenly and displays an error popup window with strange characters on it.
Tried on native resolution and also changed windows resolution to 800x600, nothing worked.

The laptop is an Asus N10J-HV005:
10.2" 1024x600
ATOM N270 1.6ghz
2GB DDR667
nvidea 9300GS 256mb
WinXP Home SP3 (portuguese)
160GB NTFS (game installed on same drive as the system on default folders.)
Stock drivers, Dx installed.

Please help.

Post #: 1

RE: Game won't run - 12/7/2008 2:25:39 AM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

Is that 1024x600 the correct resolution? That's unusual enough that it may be the problem. Could you post a DxDiag for us please?

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to VassagoPT)

Post #: 2

RE: Game won't run - 12/9/2008 12:28:54 PM

VassagoPT

Posts: 64
Joined: 12/2/2008
Status: offline

Yes Erik, this is the native resolution for the laptop screen, it's a 10.2" screen.
I have also tried runing HG with system resolution set to 800x600 and no sucess.
I can't even enter the game to change the configuration, so it's impossible to try something like windowed mode in lower resolution.

DxDiag file attached as requested.
Please see what you can do because I would really like to have this game working on my laptop.
Thank you.

Attachment (1)

(in reply to Erik Rutins)

Post #: 3

RE: Game won't run - 12/9/2008 12:47:36 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

That's the first time I've ever seen that resolution, so I'm guessing that's what's messing up the game. Is this one of those ASUS tablet pcs or some such?

Do you have any display scaling settings in your video driver that you can try?

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to VassagoPT)

Post #: 4

RE: Game won't run - 12/9/2008 3:35:45 PM

VassagoPT

Posts: 64
Joined: 12/2/2008
Status: offline

The Asus N10Jc is more or less a Asus eee1000H netbook with several extra features, including dedicated nvidia graphics and better build materials, so Asus considers it a ultra-portable notebook instead of a netbook.
You can see the model here:
http://www.asus.com/products.aspx?l1=5&l2=75&l3=792&l4=0&model=2586&modelmenu=2

About screen resolution, the N10 features a nvidia 9300GS 256mb which is a very decent Dx10 graphic card and should be more than enough to handle Hired Guns, since it handles well enough Red Alert 3, Half-Life2 and several other games.
And yes, I can switch system display resolution with nvidia forceware drivers, but like I said I already tried to switch to 800x600 before running Hired Guns and the game still failed to run, so I guess some manual config ajustments must be made to the game files in order to sort this problem.
Just out of curiosity, I had to manually change a config file in King's Bounty to force it to run in 1024x600, but it worked thanks to a N10 user who figured that out.
I haven't found any file to change that on Hired Guns, but I'm not a modder nor a programmer, that's why I'm asking for your help.

Thanks again.

(in reply to Erik Rutins)

Post #: 5

RE: Game won't run - 12/9/2008 3:53:38 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

Understood, at this point we'll need to ask the developers.

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to VassagoPT)

Post #: 6

RE: Game won't run - 12/9/2008 5:46:08 PM

Scautura

Posts: 16
Joined: 12/9/2008
Status: offline

Try this: Have a look in your Hired Guns folder for a file called system.cfg, open it up in Notepad (or your favourite text editor) and look for r_height and r_width, change them to the relevant settings and see if that works?

It appears that default res is 1024x768 and min is 800x600 - why isn't it set for 8x6 by default?

Scautura

< Message edited by Scautura -- 12/9/2008 5:47:46 PM >

(in reply to Erik Rutins)

Post #: 7

RE: Game won't run - 12/9/2008 5:58:52 PM

VassagoPT

Posts: 64
Joined: 12/2/2008
Status: offline

quote:

ORIGINAL: Scautura

Try this: Have a look in your Hired Guns folder for a file called system.cfg, open it up in Notepad (or your favourite text editor) and look for r_height and r_width, change them to the relevant settings and see if that works?

It appears that default res is 1024x768 and min is 800x600 - why isn't it set for 8x6 by default?

Scautura

Tried that already but inserted 600 on r_height and 1024 on r_width. Didn't work at all :(

I will try putting 600 on r_height and 800 on r_width as soon as I get out from work today and see if it works.

(in reply to Scautura)

Post #: 8

RE: Game won't run - 12/9/2008 7:50:58 PM

VassagoPT

Posts: 64
Joined: 12/2/2008
Status: offline

Just opened system.cfg and it doesn't have r_height nor r_width, just these 2 lines:

snd_speechvolume = "97"
sys_locale = "usa"

what shall I do?

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Post #: 9

RE: Game won't run - 12/9/2008 7:54:16 PM

Scautura

Posts: 16
Joined: 12/9/2008
Status: offline

Here's a copy of the system.cfg (rename from .txt) with 800x600 - it's possibly got some "funky" changes as I took my file and just changed the res.

Attachment (1)

< Message edited by Scautura -- 12/9/2008 7:55:04 PM >

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Post #: 10

RE: Game won't run - 12/9/2008 8:15:48 PM

VassagoPT

Posts: 64
Joined: 12/2/2008
Status: offline

It is now working!
I even changed it for 1024x600 and it fully works, just slow as hell, but that shall be the poor Atom N270 not holding it, so I'll just spend a bit tweeking the settings and it should be fine.

Tyvm :)

(in reply to Scautura)

Post #: 11

RE: Game won't run - 12/9/2008 8:57:30 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

Excellent, glad to hear it worked!

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to VassagoPT)

Post #: 12