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RE: Arrived - Physical Shipment Status

 
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RE: Arrived - Physical Shipment Status - 9/28/2009 7:50:50 PM   
Flying Tiger

 

Posts: 496
Joined: 3/11/2008
From: ummmm... i HATE that question!
Status: offline 		Erik,

I ordered the game on July 29 (physical and digital). i downloaded the digital same day, but physical still has not arrived. Nearly 3 months..... this is getting a bit ridiculous!

Thanks for helping....

(in reply to CPOCMAN)
Post #: 481
RE: Arrived - Physical Shipment Status - 9/28/2009 10:30:09 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Flying Tiger,

Did you get a shipment notification? If so, sounds like the shipper lost the game. Please contact our Help Desk and let them know the game is lost en route and ask them to ship a replacement copy.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Flying Tiger)
Post #: 482
RE: Arrived - Physical Shipment Status - 9/28/2009 10:41:19 PM   
Flying Tiger

 

Posts: 496
Joined: 3/11/2008
From: ummmm... i HATE that question!
Status: offline 		thanks Erik,

Yes, i got the shipment notification, and the order reminder a few days later. But no game. I have sent a request to the helpdesk.

thanks for your help

(in reply to Erik Rutins)
Post #: 483
RE: Arrived - Physical Shipment Status - 9/29/2009 12:52:18 PM   
tocaff


Posts: 4781
Joined: 10/12/2006
From: USA now in Brasil
Status: offline 		Ditto for me too.  I contacted Matrix and am awaiting a reply.  My situation is clouded by the fact of it being an international shipment though.

_____________________________

Todd

I never thought that doing an AAR would be so time consuming and difficult.
www.matrixgames.com/forums/tm.asp?m=2080768

(in reply to Flying Tiger)
Post #: 484
RE: Physical Shipment Status - 10/19/2009 11:59:01 AM   
Empire101


Posts: 1950
Joined: 5/20/2008
From: Coruscant
Status: offline 		The UK warehouse seems to have run out already. I ordered my copy on the 10th October, and its still in 'Backorder' status

If only I'd gone for the Digital download as well

< Message edited by Empire101 -- 10/19/2009 12:02:29 PM >

_____________________________

Our lives may be more boring than those who lived in apocalyptic times,
but being bored is greatly preferable to being prematurely dead because of some ideological fantasy. - Michael Burleigh


(in reply to Erik Rutins)
Post #: 485
RE: Physical Shipment Status - 11/1/2009 3:41:43 AM   
Zeta16


Posts: 1199
Joined: 11/20/2002
From: Columbus. Ohio
Status: offline 		In the US shipment is quick. I ordered the game tuesday night and went with cheapest shipping and got the game today. Not bad.

_____________________________

"Ours was the first revolution in the history of mankind that truly reversed the course of government, and with three little words: 'We the people.' 'We the people' tell the government what to do, it doesn't tell us." -Ronald Reagan

(in reply to Empire101)
Post #: 486
RE: Physical Shipment Status - 11/1/2009 6:34:08 AM   
freeboy

 

Posts: 9088
Joined: 5/16/2004
From: Colorado
Status: offline 		ordered, shipping note was sent Monday.. no sign of my order yet in the mail.. well, we will see if it comes Monday.. BUT we did have a huge storm dump a coupleof feet of snow on us!

(in reply to Zeta16)
Post #: 487
RE: Physical Shipment Status - 11/2/2009 11:35:06 PM   
freeboy

 

Posts: 9088
Joined: 5/16/2004
From: Colorado
Status: offline 		OK, Monday has come and gone here in the Mile high city, but no copy was seen in todays mail. Who do I cantact to find out where my copy is? 

(in reply to freeboy)
Post #: 488
RE: Physical Shipment Status - 11/4/2009 4:49:20 AM   
freeboy

 

Posts: 9088
Joined: 5/16/2004
From: Colorado
Status: offline 		and again Tuesday.. so, shipped by slow mail, how long do I need to wait before we try to find my ccopy?

(in reply to freeboy)
Post #: 489
RE: Physical Shipment Status - 11/4/2009 9:16:37 PM   
freeboy

 

Posts: 9088
Joined: 5/16/2004
From: Colorado
Status: offline 		Hello? I am now sitting ten days after noitification for my order, who do I contact to let them know the product has not come?


_____________________________

"Tanks forward"

(in reply to freeboy)
Post #: 490
RE: Physical Shipment Status - 11/4/2009 9:24:33 PM   
wworld7


Posts: 1727
Joined: 2/25/2003
From: The Nutmeg State
Status: offline 		Maybe the Help Desk.

_____________________________

Flipper

(in reply to freeboy)
Post #: 491
RE: Physical Shipment Status - 11/9/2009 11:16:01 PM   
freeboy

 

Posts: 9088
Joined: 5/16/2004
From: Colorado
Status: offline 		ok so I contacted the help desk and got an auto respond, contacted dr and recieved nothing in response... Is there someone who reads these forums who can help me?
Game shipping notice two weeks out, how do I get a reshipment?
THANKS!
Looking forward to reading the manual in that intimate way that only comes from holding a printed copy lol

(in reply to wworld7)
Post #: 492
RE: Physical Shipment Status - 11/16/2009 8:29:43 PM   
freeboy

 

Posts: 9088
Joined: 5/16/2004
From: Colorado
Status: offline 		ok, multiple posts, no response..
one lost shipment
NOW I am getting the product is out of stock email from DR
Will someone from MATRIX please help me?

(in reply to freeboy)
Post #: 493
RE: Physical Shipment Status - 11/16/2009 9:15:58 PM   
witpqs


Posts: 26087
Joined: 10/4/2004
From: Argleton
Status: offline 		I'm not with Matrix, but I've read in the past that they want you to contact them direct at Customer Service by telephone or email for that sort of thing. It's not something the user forums can help you with.

(in reply to freeboy)
Post #: 494
RE: Physical Shipment Status - 11/17/2009 1:33:25 AM   
freeboy

 

Posts: 9088
Joined: 5/16/2004
From: Colorado
Status: offline 		ok, 7 calls to CS, at least that many emails..
emails from them telling me everything from ; "we have no order" to we ned u to verify your address, the product whipped somewhere in Denver and was returned... to no " we are out of stock"
I need some type of official response... this is absurd!
DR is perhaps the worst company I have ever dealt with, and that is saying a lot!!!!

(in reply to witpqs)
Post #: 495
RE: Physical Shipment Status - 11/17/2009 5:01:52 PM   
witpqs


Posts: 26087
Joined: 10/4/2004
From: Argleton
Status: offline 		I suggest you put together a single document with all of this info in (more or less) chronological order and PM it to Erik Rutins. Ask him to take the ball or assign it to someone specific to take responsibility and follow up.

(in reply to freeboy)
Post #: 496
RE: Physical Shipment Status - 11/17/2009 11:40:22 PM   
freeboy

 

Posts: 9088
Joined: 5/16/2004
From: Colorado
Status: offline 		yep, Seems there is a shipment now due Thursday..
Eriks pm has been full, think he is on vacation...
So, sorry for all those here who did not need to know about this, still only strange emails cotradicting each other from DR, nothing not even one response from Matrix, and a UPS tracking number.. we will see
Hopefully the product arrives.
will add a note to recape after it finally is resolved... to all the fans out there! lol

(in reply to witpqs)
Post #: 497
RE: Physical Shipment Status - 11/18/2009 12:42:02 AM   
witpqs


Posts: 26087
Joined: 10/4/2004
From: Argleton
Status: offline 		If you have a UPS tracking number that's an excellent sign. I'm sure you know, but in case you don't know, just go to UPS.com then cut & paste in the tracking number. They provide very helpful information.

(in reply to freeboy)
Post #: 498
RE: Physical Shipment Status - 11/18/2009 6:39:17 AM   
freeboy

 

Posts: 9088
Joined: 5/16/2004
From: Colorado
Status: offline 		yep and thanks..

(in reply to witpqs)
Post #: 499
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