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RE: Physical Shipment Status - 7/30/2009 9:13:38 PM   
bradfordkay

 

Posts: 8683
Joined: 3/24/2002
From: Olympia, WA
Status: offline 		Of course, the manuals will have to be inserted into each game box. It's too bad that the folks at Customs can't accept the idea that the "printed in china" sticker will be placed on the manuals as they are being inserted into the game boxes, thus saving time and work...

_____________________________

fair winds,
Brad

(in reply to hurtzDonut)
Post #: 31
RE: Physical Shipment Status - 7/30/2009 11:50:22 PM   
seydlitz_slith


Posts: 2036
Joined: 6/16/2002
From: Danville, IL
Status: offline
quote:

ORIGINAL: CaptDave

While the immediate issue is purely the fault of the original shipper, a contributing factor is the US Congress, which has imposed the ridiculous "Country of Origin" laws. Realistically, how many of us, besides the unions and a few over-reactors, give a rip about where something came from? Some do, yes, but I'd venture to say most of us are interested more in value (price vs. quality).

That said, thanks to Erik for the honest and thorough explanation.


Well said. While it's easy to speak about "made in America" and how to keep products made in the USA, the reality is much different. We live in a global economy and very few items are truely manufactured in the U.S. using 100% components also from the U.S.. Add to that a byzantine patchwork of customs laws amassed over the past 200 years and you have a system so complex that AE looks like a simple game of checkers.

Erik, hopefully you will be able to get the country of origin stickers in place quickly. Otherwise you will find out how much customs charges to hold and store the freight for you. It's not cheap.

(in reply to CaptDave)
Post #: 32
RE: Physical Shipment Status - 7/31/2009 12:14:54 AM   
bigmilt

 

Posts: 50
Joined: 8/17/2004
Status: offline 		Yes comrades we are here to make the government work for you.

(in reply to seydlitz_slith)
Post #: 33
RE: Physical Shipment Status - 7/31/2009 5:21:31 AM   
dpstafford


Posts: 1910
Joined: 5/26/2002
From: Colbert Nation
Status: offline
quote:

ORIGINAL: FAsea

Manuals printed in USA would not have this problem...oh well, I have my download so I'll probably forget all about this in a few minutes

Sorry for the rest of you though...

Shazbot! Is there nothing made in the US any more?

AE manuals from China! Say it ain't so!

_____________________________


(in reply to AttuWatcher)
Post #: 34
RE: Physical Shipment Status - 7/31/2009 6:41:44 AM   
1EyedJacks


Posts: 2244
Joined: 3/12/2006
From: The Eastern Sierras
Status: offline
quote:

ORIGINAL: CaptDave

While the immediate issue is purely the fault of the original shipper, a contributing factor is the US Congress, which has imposed the ridiculous "Country of Origin" laws. Realistically, how many of us, besides the unions and a few over-reactors, give a rip about where something came from? Some do, yes, but I'd venture to say most of us are interested more in value (price vs. quality).

That said, thanks to Erik for the honest and thorough explanation.


I give a rip... Lead painted toys... bad milk... I concur that it probably makes little difference in regards to the manuals but that made in xxxxxx sticker makes a difference in what toys I purchase for my children...

I'm not in any way cracking on Matrix for trying to save costs - those cost savings are probably passed on to us that purchased the boxed game. But sometimes you get what you pay for when you go with the lowest bidder.

And ditto on the thanks to Erik for sharing with us the nature of the delay. I find the PDF manual to be just fine to get me through until the real thing arrives.

TTFN,

Mike


TTFN,

Mike

_____________________________

TTFN,

Mike

(in reply to CaptDave)
Post #: 35
RE: Physical Shipment Status - 7/31/2009 8:12:12 AM   
Fokko


Posts: 43
Joined: 2/24/2009
From: Rotterdam
Status: offline 		Im working in shipping/transport and you story sound all to familiar.
And if it's not customs (anyware in the world for that matter) that delays just that importent shipment some airline/trucking co. or seafreight expeditor will decide to leave your shipment behind because they overbooked space .

Not to mention %#$@& couriers that sent your parcel to downunder when it have to go to Norway just becuase someone typed a wrong but similar destination code .

I can go on and on but the blood pressure is rising allready

_____________________________

Stuck on the treadmill

(in reply to 1EyedJacks)
Post #: 36
RE: Physical Shipment Status - 7/31/2009 10:14:42 AM   
Sarconix

 

Posts: 86
Joined: 9/23/2008
From: Atlanta, GA
Status: offline 		Out of curiosity... are there any photos of the printed manual?  Just wondering what you actually get for the extra $20.  Thanks.

(in reply to Fokko)
Post #: 37
RE: Physical Shipment Status - 7/31/2009 12:30:49 PM   
Joseph_Nevsky


Posts: 46
Joined: 7/28/2009
From: Spain
Status: offline
quote:

ORIGINAL: Fokko

Im working in shipping/transport and you story sound all to familiar.
And if it's not customs (anyware in the world for that matter) that delays just that importent shipment some airline/trucking co. or seafreight expeditor will decide to leave your shipment behind because they overbooked space .

Not to mention %#$@& couriers that sent your parcel to downunder when it have to go to Norway just becuase someone typed a wrong but similar destination code .

I can go on and on but the blood pressure is rising allready


Yes, you´re right.
I´m working in Imports Department in a Spanish company, and all of our suppliers are from China. And we´ve this kind of problems almost every day. Sometimes it´s a mistake from supplier´s warehouse side, sometimes they are very meticulous at customs with little issues (for example, things like these "printed in China" labels), etc. Mundial business situation is very complicated, and these kind of things don´t help to the companies in time of crisis. Goverments should know this. Formula is very easy:

delivery delays or mistakes = bad relationships with customers = business decrement


Anyway, I ordered "WitP: AE" last Tuesday (by the way: my Order Status shows that you still didn´t receive confirmation of my bank transfer payment! I´m waiting for an answer now...), both physical and digital downloading, but I would like to receive my physical copy of the game with its original box and its manual because in my collection all of the games are with their corresponding original printed manual.

I think there´s no problem if we´ve to wait one week or two for the printed colour manual...

And thank you Erik for your information!

P.S.: this is my first post, but I hope to post more often in future. At the moment, I´m reading and learning from this great forum. There´re very interesting people over here, with a vast History knowledge. I will inform when I receive "WitP: AE". And then, I´m sure I´ll post almost every day!!
Kindest grds. for you all!

_____________________________


(in reply to Fokko)
Post #: 38
RE: Physical Shipment Status - 7/31/2009 12:53:06 PM   
RevRick


Posts: 2617
Joined: 9/16/2000
From: Thomasville, GA
Status: offline 		Typical bureaucratic bovine scatology!!!

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"Action springs not from thought, but from a readiness for responsibility.” ― Dietrich Bonhoeffer

(in reply to hurtzDonut)
Post #: 39
RE: Physical Shipment Status - 7/31/2009 1:08:47 PM   
sauro brusch

 

Posts: 73
Joined: 5/3/2007
Status: offline 		I live in Italy, Florence, when I can get my copy of Witp Ae? My order is "Backorder"....

(in reply to Erik Rutins)
Post #: 40
RE: Physical Shipment Status - 7/31/2009 2:11:28 PM   
Oliver Heindorf


Posts: 1911
Joined: 5/1/2002
From: Hamburg/Deutschland
Status: offline 		no status change yet in the UK store so far.

_____________________________


(in reply to sauro brusch)
Post #: 41
RE: Physical Shipment Status - 7/31/2009 2:39:17 PM   
Meroka37

 

Posts: 770
Joined: 7/31/2009
Status: offline 		Bad luck, I own 36 matrix games all adquired by download method, first physical adquisition and....
I hope it arrives before I leave in Holydays.

(in reply to Oliver Heindorf)
Post #: 42
RE: Physical Shipment Status - 7/31/2009 2:52:11 PM   
sdevault


Posts: 143
Joined: 10/28/2008
Status: offline 		If anyone can give us an update on the status of this issue, it would be appreciated.

(in reply to Erik Rutins)
Post #: 43
RE: Physical Shipment Status - 7/31/2009 7:52:20 PM   
V22 Osprey


Posts: 1593
Joined: 4/8/2008
From: Corona, CA
Status: offline 		Yes Erik, any update on the status of the physical copies?

I only have a month of summer vacation left, I want atleast a week or two to play AE before school starts.

(in reply to sdevault)
Post #: 44
RE: Physical Shipment Status - 7/31/2009 8:23:08 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		No update on the US side yet. I was hoping to see shipments going out for the UK side today. If they haven't there must have been a delay in the warehouse, I haven't heard anything though. I know they have everything in stock, in which case I would expect them to be getting through backlog on Monday.

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to V22 Osprey)
Post #: 45
RE: Physical Shipment Status - 7/31/2009 10:30:17 PM   
tocaff


Posts: 4781
Joined: 10/12/2006
From: USA now in Brasil
Status: offline 		Thanks for going the extra mile and keeping us posted Eric.  Not many outfits would share info or tell us about the problems as you've been doing.  Honestly with the digital download and my having printed the manual the arrival of the physical shipment isn't an issue for me.

_____________________________

Todd

I never thought that doing an AAR would be so time consuming and difficult.
www.matrixgames.com/forums/tm.asp?m=2080768

(in reply to Erik Rutins)
Post #: 46
RE: Physical Shipment Status - 7/31/2009 10:33:23 PM   
gunnergoz


Posts: 447
Joined: 5/21/2002
From: San Diego CA
Status: offline 		Thank goodness for the digital download, how true!  I can wait for my hard copy, but then I've got some WITP time under my belt and only need to read the digital manual now and again.  I feel bad for the guys who can't play without a real manual or for whatever reason can't do the digital download.  But I can't fault Matrix, they are doing all they can.

_____________________________

"Things are getting better!
...Well, maybe not as good as they were yesterday, but much better than they will be tomorrow!"
-Old Russian saying

(in reply to tocaff)
Post #: 47
RE: Physical Shipment Status - 7/31/2009 11:02:28 PM   
jmbraat

 

Posts: 47
Joined: 1/8/2006
Status: offline 		The alternative would have been to delay the download until all of the boxes were ready ... don't suppose there many advocating this process!

(in reply to gunnergoz)
Post #: 48
RE: Physical Shipment Status - 7/31/2009 11:09:18 PM   
V22 Osprey


Posts: 1593
Joined: 4/8/2008
From: Corona, CA
Status: offline
quote:

ORIGINAL: gunnergoz

Thank goodness for the digital download, how true!  I can wait for my hard copy, but then I've got some WITP time under my belt and only need to read the digital manual now and again.  I feel bad for the guys who can't play without a real manual or for whatever reason can't do the digital download.  But I can't fault Matrix, they are doing all they can.


Thanks for rubbing it in...

It's very easy for you to talk when you already have the game by download to hold you over while everyone is posting screenshots and saying how awesome the game is...you have no idea....if you didn't have your Download copy you wouldn't be talking....

(in reply to gunnergoz)
Post #: 49
RE: Physical Shipment Status - 7/31/2009 11:43:38 PM   
USSAmerica


Posts: 18715
Joined: 10/28/2002
From: Graham, NC, USA
Status: offline
quote:

ORIGINAL: V22 Osprey

quote:

ORIGINAL: gunnergoz

Thank goodness for the digital download, how true!  I can wait for my hard copy, but then I've got some WITP time under my belt and only need to read the digital manual now and again.  I feel bad for the guys who can't play without a real manual or for whatever reason can't do the digital download.  But I can't fault Matrix, they are doing all they can.


Thanks for rubbing it in...

It's very easy for you to talk when you already have the game by download to hold you over while everyone is posting screenshots and saying how awesome the game is...you have no idea....if you didn't have your Download copy you wouldn't be talking....


Opsrey, relax!

No one is trying to rub anything in. Everyone here is discussing the new game. I understand you don't have it yet, and it's frustrating, but you need a better place to work out that frustration. Have patience, grasshopper!

_____________________________

Mike

"Good times will set you free" - Jimmy Buffett

"They need more rum punch" - Me


Artwork by The Amazing Dixie

(in reply to V22 Osprey)
Post #: 50
RE: Physical Shipment Status - 7/31/2009 11:47:12 PM   
V22 Osprey


Posts: 1593
Joined: 4/8/2008
From: Corona, CA
Status: offline
quote:

ORIGINAL: USS America


quote:

ORIGINAL: V22 Osprey

quote:

ORIGINAL: gunnergoz

Thank goodness for the digital download, how true!  I can wait for my hard copy, but then I've got some WITP time under my belt and only need to read the digital manual now and again.  I feel bad for the guys who can't play without a real manual or for whatever reason can't do the digital download.  But I can't fault Matrix, they are doing all they can.


Thanks for rubbing it in...

It's very easy for you to talk when you already have the game by download to hold you over while everyone is posting screenshots and saying how awesome the game is...you have no idea....if you didn't have your Download copy you wouldn't be talking....


Opsrey, relax!

No one is trying to rub anything in. Everyone here is discussing the new game. I understand you don't have it yet, and it's frustrating, but you need a better place to work out that frustration. Have patience, grasshopper!


And this coming from yet another person already downloaded the game, but fine I'll relax.

(in reply to USSAmerica)
Post #: 51
RE: Physical Shipment Status - 7/31/2009 11:49:38 PM   
Tophat1815

 

Posts: 1824
Joined: 1/16/2006
Status: offline
quote:

ORIGINAL: V22 Osprey

quote:

ORIGINAL: gunnergoz

Thank goodness for the digital download, how true!  I can wait for my hard copy, but then I've got some WITP time under my belt and only need to read the digital manual now and again.  I feel bad for the guys who can't play without a real manual or for whatever reason can't do the digital download.  But I can't fault Matrix, they are doing all they can.


Thanks for rubbing it in...

It's very easy for you to talk when you already have the game by download to hold you over while everyone is posting screenshots and saying how awesome the game is...you have no idea....if you didn't have your Download copy you wouldn't be talking....


Really calm down. All governments are renowned for hurry-up and wait antics. It'll be sorted out in a few more days time.

(in reply to V22 Osprey)
Post #: 52
RE: Physical Shipment Status - 7/31/2009 11:54:49 PM   
V22 Osprey


Posts: 1593
Joined: 4/8/2008
From: Corona, CA
Status: offline 		Anyone else notice it's only people who are already have the game so it's easy for them to talk that are telling me to relax? It's hilarious...

I think I'm going insane...maybe a good game of Panzer Campaigns will keep my mind off of AE....

< Message edited by V22 Osprey -- 8/1/2009 12:00:24 AM >

(in reply to Tophat1815)
Post #: 53
RE: Physical Shipment Status - 8/1/2009 12:11:27 AM   
JeffroK


Posts: 6391
Joined: 1/26/2005
Status: offline 		Dont blame the Bureaucrats for something done incorrectly, it isnt the Governments fault, its the Pinters error which causes this.

I work in a world of moving explosive devices around the world, you wouldnt believe the red tape involved, and I am sure you are happy that these devices end up going to the correct users rather tha rushing them through  "because we are in a hurry!!!"

We even have to explain what an inert training device is, painful but I'd rather the Customs people to be vigilant rather than good at pushing through the deliveries.

As for using 3rd world countries for the work, in the USA you are starting to see what we have for years in having our labour costs price ourselves out of business.

PS.   First time pysical as well, only because of the discount, I intend to keep it Mint and sell it in a few years for $1000.


_____________________________

Interdum feror cupidine partium magnarum Europae vincendarum

(in reply to V22 Osprey)
Post #: 54
RE: Physical Shipment Status - 8/1/2009 2:56:01 AM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Ok, the latest news is as follows. Customs (so far) has agreed to a conditional release of the manuals to us, but we can't actually ship them to you until they approve the label placement. So we're expecting (hoping) the manuals to be in _our_ warehouse on Monday morning along with all the little labels. Our warehouse staff will then attach all the little labels to the manuals, which we expect to take one business day. At that point, customs will inspect them and hopefully approve them. As soon as we have their approval, they will start shipping out. This is for our US warehouse, which serves the US and Canada.

I did not get an update from our UK warehouse today. If no one received shipment confirmation on an order, then I'm assuming we will see orders shipping out from there first thing Monday morning UK time, at which point I will also be trying to ping them again for a status update. I know they have everything they need in stock at this point.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to JeffroK)
Post #: 55
RE: Physical Shipment Status - 8/1/2009 3:46:38 AM   
wworld7


Posts: 1727
Joined: 2/25/2003
From: The Nutmeg State
Status: offline
quote:

ORIGINAL: V22 Osprey

Anyone else notice it's only people who are already have the game so it's easy for them to talk that are telling me to relax? It's hilarious...

I think I'm going insane...maybe a good game of Panzer Campaigns will keep my mind off of AE....


Well I don't have it yet and I'll advise you to relax.

At any age, getting this worked over a game is not good for you.

You can't change when it will arrive, and it will arrive soon.

So be calm and enjoy the other things in life until it does.

_____________________________

Flipper

(in reply to V22 Osprey)
Post #: 56
RE: Physical Shipment Status - 8/1/2009 3:47:54 AM   
Rexor

 

Posts: 295
Joined: 5/4/2005
From: The Oort Cloud
Status: offline
quote:

ORIGINAL: dpstafford


quote:

ORIGINAL: FAsea

Manuals printed in USA would not have this problem...oh well, I have my download so I'll probably forget all about this in a few minutes

Sorry for the rest of you though...

Shazbot! Is there nothing made in the US any more?

AE manuals from China! Say it ain't so!


Virtually nothing is printed in the US any longer. I've managed to get a few books published, and not one of them was printed in the Western Hemisphere. Singapore usually, or China. It's the way of things these days. Frankly, I would have been shocked to learn that the AE manuals had been printed anywhere else.

As for customs, they're whacko all over the world.


_____________________________

"Human history becomes more and more a race between education and catastrophe." (H.G. Wells)

(in reply to dpstafford)
Post #: 57
RE: Physical Shipment Status - 8/1/2009 4:04:11 AM   
V22 Osprey


Posts: 1593
Joined: 4/8/2008
From: Corona, CA
Status: offline
quote:

ORIGINAL: flipperwasirish


quote:

ORIGINAL: V22 Osprey

Anyone else notice it's only people who are already have the game so it's easy for them to talk that are telling me to relax? It's hilarious...

I think I'm going insane...maybe a good game of Panzer Campaigns will keep my mind off of AE....


Well I don't have it yet and I'll advise you to relax.

At any age, getting this worked over a game is not good for you.

You can't change when it will arrive, and it will arrive soon.

So be calm and enjoy the other things in life until it does.


I'll relax, but here just some of the reasons why I'm getting worked up...

1)Its being delayed because of a fcking(excuse me) ''Printed in China'' Label.That's lame.
2)I only have exactly 30 days of summer vacation left.
3)It could take up 2 weeks for me to get this because I ordered from NWS, so its going take 1 week for Matrix to send AE copies to NWS, then its going to take yet another week for NWS to ship to me.Added the fact that I have limited vacation time left, you can see why I'm pretty worked up.

< Message edited by V22 Osprey -- 8/1/2009 4:07:28 AM >

(in reply to wworld7)
Post #: 58
RE: Physical Shipment Status - 8/1/2009 4:51:23 AM   
MightyPaladin

 

Posts: 30
Joined: 11/26/2005
Status: offline 		so um, how about letting everyone have access to the download for a few days?



(in reply to V22 Osprey)
Post #: 59
RE: Physical Shipment Status - 8/1/2009 6:42:06 AM   
JeffroK


Posts: 6391
Joined: 1/26/2005
Status: offline 		Why??

Does Matrix promise delivery X days after order??

Did you expect the Fedex Guy to knock on the door 5 minutes after you placed the order??

Matrix, in trying to service its customers, made the mistake of doing the release before the manual was in country.

Silly mistake for trying .

Erik, next time hold the release for a few weeks and these guys, and only these guys, will be happy. Or find they'll find something else to complain about.


_____________________________

Interdum feror cupidine partium magnarum Europae vincendarum

(in reply to MightyPaladin)
Post #: 60
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