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Problem with Installation - 1/25/2010 11:37:34 PM   
huahuapro

 

Posts: 18
Joined: 1/25/2010
Status: offline 		I bought all 3 closecombat (only CDs, not download)at your Online Store - Close Combat Cross of Iron, Close Combat Wacht am Rhein and Close Combat The Longest Day. But I can not install none of them in my computer: after I insert the CD into the CD-Drive, the Setup cannot run automatically (there is an error message:"Setup Application has encountered a problem and needs to close" )... And then I´ve tried to run the setup file on the CD manually by clicking it - and it fails again (with same error message). I also tried to run it in win98 compatibility mode, but nothing works.

About my computer: Pentium4 CPU/ 2G RAM/ NVidia 8800GT/ Windows XP. It´s not a very nice Computer but I think for games such as Closecombat it fulfils the system requirements totally. I´ve installed a lot of games include "classic" CC2-5 but never met this problem before.

Please help me. Thank you!!


P.S.: I just red the Announcement at your homepage about the Replacement of Defective CDs. I think this is very probably my case (my order date: 02-JAN-10. And my package was dispatched exactly from UK). If yes, when can I get the re-shipping?

< Message edited by huahuapro -- 1/25/2010 11:53:48 PM >
Post #: 1
RE: Problem with Installation - 1/25/2010 11:57:26 PM   
Andrew Williams


Posts: 6116
Joined: 1/8/2001
From: Australia
Status: offline 		As it says in the notice

Contact the helpdesk

http://www.matrixgames.com/helpdesk

(in reply to huahuapro)
Post #: 2
RE: Problem with Installation - 1/26/2010 12:26:40 AM   
huahuapro

 

Posts: 18
Joined: 1/25/2010
Status: offline
quote:

ORIGINAL: Andrew Williams

As it says in the notice

Contact the helpdesk

http://www.matrixgames.com/helpdesk




...already done it yesterday but still no answer... should I try again or keep waiting?

(in reply to Andrew Williams)
Post #: 3
RE: Problem with Installation - 1/26/2010 12:44:19 AM   
Andrew Williams


Posts: 6116
Joined: 1/8/2001
From: Australia
Status: offline 		That's the only place you will get an answer.

this forum is for in-game related help.

(in reply to huahuapro)
Post #: 4
RE: Problem with Installation - 1/26/2010 12:46:53 AM   
huahuapro

 

Posts: 18
Joined: 1/25/2010
Status: offline 		ok. thanks!

(in reply to Andrew Williams)
Post #: 5
RE: Problem with Installation - 2/1/2010 10:45:06 PM   
Andrew Williams


Posts: 6116
Joined: 1/8/2001
From: Australia
Status: offline 		Is this fixed now as you are posting on other forums about in-game questions?

(in reply to huahuapro)
Post #: 6
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