Invald serial number?

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All Forums >> [Current Games From Matrix.] >> [Napoleonics] >> Crown of Glory: Emperor's Edition >> Tech Support >> Invald serial number?

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Invald serial number? - 1/28/2010 12:35:04 AM

sol_invictus

Posts: 1961
Joined: 10/2/2001
From: Kentucky
Status: offline

Gil,

I finally took the plunge and got COG: EE but when I attempt to install the CD I keep getting an "Invalid Serial Number" message. I see no serial number on the CD or in the manual. I tried the CD Number and the Order Number that are on the CD but neither work. I am at a loss.

Please help. Europe needs conquering!

Arinvald

_____________________________

"The fruit of too much liberty is slavery", Cicero

Post #: 1

RE: Invald serial number? - 1/28/2010 6:59:01 AM

Gil R.

Posts: 10821
Joined: 4/1/2005
Status: offline

Glad you took the plunge.

What you're describing sounds a lot like the problem described in this thread:
http://www.matrixgames.com/forums/tm.asp?m=2329494
If that's not the problem, then you should contact the Matrix Help Desk. Sadly, this isn't something I can help with, since WCS has nothing to do with the production and distribution of our games.

Please let us know when everything's been resolved.

(in reply to sol_invictus)

Post #: 2

RE: Invald serial number? - 1/28/2010 2:16:21 PM

sol_invictus

Posts: 1961
Joined: 10/2/2001
From: Kentucky
Status: offline

Thanks for the quick response. Chris at NWS has supplied me with the missing serial number.

_____________________________

"The fruit of too much liberty is slavery", Cicero

(in reply to Gil R.)

Post #: 3

RE: Invald serial number? - 2/11/2010 1:29:40 AM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

Hi Arinvald,

Unfortunately, while we were mostly shut down over Christmas, DR had some major technical issues. These resulted in some CDs from the UK warehouse shipping out either corrupt and/or without serial numbers printed on them. We took the following steps once we found the problem.

1. All possibly corrupt CDs were replaced and re-shipped at our cost, whether the customer contacted us or not.
2. All orders that might have had serial numbers missing were contacted by e-mail with their serial number. Note that for these orders (like yours) there was always a serial number assigned to the order, provided on the store screen and via e-mail when the order was completed and available via www.findmyorder.com, but it was not printed on the CD.

In your case, since you purchased from a reseller, we did not have your direct contact info but we did contact Chris and he is aware of the issues as well and has all the serial numbers for the affected orders. I'm glad to hear that he resolved things for you and I apologize for the error.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC