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Can't launch te game - 3/25/2010 8:51:06 PM   
zenryl

 

Posts: 15
Joined: 3/25/2010
Status: offline 		Hi,

I can't launch the game on windows 7 64 bits. I tried under administrator and vista compatibility.




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RE: Can't launch te game - 3/25/2010 8:52:48 PM   
zenryl

 

Posts: 15
Joined: 3/25/2010
Status: offline 		I forgot version 1.0.1

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Post #: 2
RE: Can't launch te game - 3/25/2010 8:54:16 PM   
EagleMountainDK


Posts: 517
Joined: 5/3/2005
From: Denmark
Status: offline 		Not going to be of any help for you sorry, but just letting people know that I run it in Windows 7 64 bit Ultimate without any problems (besides not knowing what I'm doing )

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Post #: 3
RE: Can't launch te game - 3/25/2010 8:54:57 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Very important question - did you let the .NET and DirectX component installers run during the installation of the main game?

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For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

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Post #: 4
RE: Can't launch te game - 3/25/2010 9:07:37 PM   
Sarissofoi


Posts: 329
Joined: 2/1/2010
Status: offline 		Yes i checked this. Work as cold water.

Uinstall. Install DX and FN again before game. Install game.

< Message edited by Sarissofoi -- 3/25/2010 9:11:37 PM >

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Post #: 5
RE: Can't launch te game - 3/25/2010 9:09:30 PM   
nicodede62


Posts: 194
Joined: 1/4/2008
From: France
Status: offline 		Same error with windows Xp, I'll try a new installation to see .

(in reply to Erik Rutins)
Post #: 6
RE: Can't launch te game - 3/25/2010 9:11:54 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Hm.

Can each of you post a DxDiag please?

Also, just on a hunch, can you try switching your language to US English on the off-chance that makes a difference? What language setting is each of you running on your system?

< Message edited by Erik Rutins -- 3/25/2010 9:12:16 PM >

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For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

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Post #: 7
RE: Can't launch te game - 3/25/2010 9:23:28 PM   
Gargantou


Posts: 205
Joined: 4/28/2007
Status: offline 		I get the same problem, here's my DXDIAG.



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Post #: 8
RE: Can't launch te game - 3/25/2010 9:26:52 PM   
nicodede62


Posts: 194
Joined: 1/4/2008
From: France
Status: offline 		My Dxdiag

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Post #: 9
RE: Can't launch te game - 3/25/2010 9:27:57 PM   
drillerman


Posts: 455
Joined: 2/11/2010
From: Blighty
Status: offline 		Running win7 64bit 4gig ram nvidia9500m 512mg .   Just to say I don't find the zooming with the mouse wheel very smooth. Seem a bit choppy.  Tried various settings for graphic detail and zoom speed but always seems the same.   Also, when you turn the music down before you start a game it goes loud again for a second before returning to the level you set in the options menu just as your new game starts.   Nothing major, but I thought you might like to know.

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Post #: 10
RE: Can't launch te game - 3/25/2010 9:28:35 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Thanks guys, as a test please try changing your Regional/Language setting to US English and re-launch the game. See if that helps at all. We believe this is some kind of language setting issue that we did not find and is effectively Windows and the game having a fight over language.

< Message edited by Erik Rutins -- 3/25/2010 9:29:02 PM >

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Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

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Post #: 11
RE: Can't launch te game - 3/25/2010 9:30:32 PM   
LarryP


Posts: 3783
Joined: 5/15/2005
From: Carson City, NV
Status: offline
quote:

ORIGINAL: Cougar_DK

Not going to be of any help for you sorry, but just letting people know that I run it in Windows 7 64 bit Ultimate without any problems (besides not knowing what I'm doing )


The game and installer have been tested with Windows 7 64 bit, so we know it works with that platform.

(in reply to EagleMountainDK)
Post #: 12
RE: Can't launch te game - 3/25/2010 9:31:47 PM   
zenryl

 

Posts: 15
Joined: 3/25/2010
Status: offline 		Here the files

Put default language to english but no change.

Attachment (1)

(in reply to Erik Rutins)
Post #: 13
RE: Can't launch te game - 3/25/2010 9:32:10 PM   
Sarissofoi


Posts: 329
Joined: 2/1/2010
Status: offline 		Yeah I already change and it works.

But man that sucks. Think about people who dont use forums. That is the reason why you always need some outsiders in betatest. Even if they bitching - you always can keep them in dungoon.

Man I have bad feelings about it.

ATTENTION. REBOOT IS MUST BE>

< Message edited by Sarissofoi -- 3/25/2010 9:39:22 PM >

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Post #: 14
RE: Can't launch te game - 3/25/2010 9:37:02 PM   
zenryl

 

Posts: 15
Joined: 3/25/2010
Status: offline 		Do you reboot after changing your default language

qwerty keyboard suck... i can't even write....

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Post #: 15
RE: Can't launch te game - 3/25/2010 9:37:03 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Ok, confirmed the issue and we are working on a fix.

I changed my own settings here to Polish and got the same crash. Changed them back to US English and no crash. I'm surprised we didn't catch this before release, we'll add a formal "region/language testing step" to our procedures for each release from now on.

Here's where you change it:

Control Panel Regional and Language Options Formats Tab for Windows Vista/7 (Regional Options Tab for XP) Set it to English (United States) until the fix is available

You may need to reboot after making this change.

Here's a screenshot:






Attachment (1)

< Message edited by Erik Rutins -- 3/25/2010 9:40:15 PM >

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Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Sarissofoi)
Post #: 16
RE: Can't launch te game - 3/25/2010 9:41:16 PM   
zenryl

 

Posts: 15
Joined: 3/25/2010
Status: offline 		Ok works fine. Thank you

(in reply to Erik Rutins)
Post #: 17
RE: Can't launch te game - 3/25/2010 9:48:16 PM   
Gargantou


Posts: 205
Joined: 4/28/2007
Status: offline 		Thanks for the fix, I hope though that the patch will make it so I don't have to have an English (United States) regional setting.

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Post #: 18
RE: Can't launch te game - 3/25/2010 9:52:44 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		That's the plan, yes. We obviously don't want anyone to have to change their language settings to be able to play the game, but the fix is still being investigated.

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Gargantou)
Post #: 19
RE: Can't launch te game - 3/25/2010 10:59:56 PM   
jackhammer

 

Posts: 5
Joined: 2/11/2009
Status: offline 		Got same problem. Thanks for fast workaround. Game works fine on English settings now. win 7 x64 no reboot  required.

(in reply to Erik Rutins)
Post #: 20
RE: Can't launch te game - 3/25/2010 11:24:51 PM   
Volcano

 

Posts: 52
Joined: 3/25/2010
From: France
Status: offline 		I have got the same problem too, on french version of Vista familial edition. The game also works by changing the display language format. I hope you will quickly succeed to fix this bug

(in reply to jackhammer)
Post #: 21
RE: Can't launch te game - 3/25/2010 11:33:16 PM   
drillerman


Posts: 455
Joined: 2/11/2010
From: Blighty
Status: offline 		Got this message up twice so far when first starting the games. However, the game still loads up and plays ok AFAIK.   "Could not load required sound: D:\Matrix Games\Distant Worlds\sounds\effects\ambient1_voice3.wav You may need to reinstall Distant Worlds to resolve the problem"

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Huh?

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Post #: 22
RE: Can't launch te game - 3/30/2010 4:04:01 PM   
atlana

 

Posts: 23
Joined: 3/30/2010
Status: offline 		same problem here with the "unexpected error" it looks to me that the coders were using non-unicode settings for their keyboard language input. I use as default "U.S. english - international" which allows me to use non-american based special characters like ß/ö/ü/ç since i deal with a lot of non-U.S. based correspondents.

This is the FIRST program/game that has issues with that, since the 6 years I'm using the "U.S. - international" keyboard settings - sounds to me the program makers screwed up.

(in reply to drillerman)
Post #: 23
RE: Can't launch te game - 3/30/2010 6:43:36 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Atlana,

This issue was resolved with the v1.0.2 update, please use the "Check for Updates" on your game menu to install that and everything should be fine.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to atlana)
Post #: 24
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