Just purchased the game while at work...

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Just purchased the game while at work... - 3/25/2010 9:06:35 PM

jfpOne23

Posts: 24
Joined: 2/10/2010
Status: offline

...and got a download link right then and there. I closed that window as I want to download the game when I get home of course. Unfortunately the confirmation mail I got does not have a link to download (using GMail so I wanted to just open the mail account at home and download).

I've already emailed support at Matrix about the dilemma -- I've just never NOT gotten a mail with a link to a download site in many years for a game I've bought online.

Can anyone offer any help/links on this? I did a quick scour of the Matrix site and didn't find a place to initiate a download :-(

Thanks!

Post #: 1

RE: Just purchased the game while at work... - 3/25/2010 9:08:11 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

Just keep your receipt and go to www.findmyorder.com with your order info when you get home and you can retrieve a download link and/or your serial number. You can also use the link in the Store FAQs for this, but www.findmyorder.com is usually easier to remember.

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to jfpOne23)

Post #: 2

RE: Just purchased the game while at work... - 3/25/2010 9:13:02 PM

jfpOne23

Posts: 24
Joined: 2/10/2010
Status: offline

Thanks Erik -- You Rule! (Hope the game does too :-) )

(in reply to Erik Rutins)

Post #: 3

RE: Just purchased the game while at work... - 3/25/2010 10:03:39 PM

jfpOne23

Posts: 24
Joined: 2/10/2010
Status: offline

Worked like a charm. So well in fact, that I found a record of and link to an old game I bought years ago and thought I'd never be able to download again (without buying it again). It was Space Empires V from 2007.

I will download it "for the collection", but I'm hoping that where SEV went very wrong, DW will step up to the plate.

Thanks again for your help Erik :-)

Cheers

(in reply to jfpOne23)

Post #: 4

RE: Just purchased the game while at work... - 3/25/2010 10:19:46 PM

4xfan

Posts: 21
Joined: 3/25/2010
Status: offline

I am in the same boat, but I used paypal. All the customer service sites say they can not find my order :(

(in reply to jfpOne23)

Post #: 5

RE: Just purchased the game while at work... - 3/25/2010 10:21:14 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

Hi 4xfan,

Did your order actually complete? Sometimes PayPal orders take time to process because of the extra verification required. If it did not complete that process yet, it would not show up. If you have the order receipt, it should show up on www.findmyorder.com.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to 4xfan)

Post #: 6

RE: Just purchased the game while at work... - 3/25/2010 10:24:18 PM

4xfan

Posts: 21
Joined: 3/25/2010
Status: offline

I got a paypal receipt saying it was paid but the site you gave says it can't find my order.

(in reply to Erik Rutins)

Post #: 7

RE: Just purchased the game while at work... - 3/25/2010 10:25:02 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

4xfan,

Can you e-mail me at erikr@matrixgames.com with your Order ID please? I'll see if I can find out what's going on.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to 4xfan)

Post #: 8

RE: Just purchased the game while at work... - 3/25/2010 10:26:48 PM

4xfan

Posts: 21
Joined: 3/25/2010
Status: offline

Sent, thanks!

(in reply to Erik Rutins)

Post #: 9