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Unhandled Exception at Startup

 
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Unhandled Exception at Startup - 3/26/2010 1:21:50 AM   
RonLugge


Posts: 46
Joined: 3/26/2010
Status: offline 		I'm receiving an unhandled exception at startup of the program. It looks like the program is accessing protected memory of some kind. Included is a DXDiag, and I let the .net and DX9.0C installers check my system during install of the game. Ideas?

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Post #: 1
RE: Unhandled Exception at Startup - 3/26/2010 1:24:33 AM   
RonLugge


Posts: 46
Joined: 3/26/2010
Status: offline 		Here is a screenie of the error.




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Post #: 2
RE: Unhandled Exception at Startup - 3/26/2010 1:42:00 AM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Your DxDiag looks fine - some very nice systems around here spec-wise.

This looks like an error with missing windows components. Did you allow the .NET and DirectX installers included with the game to run during the install? If you unchecked them, you should uninstall and run the installer again while leaving them checked.

Also, please install the 1.01 update if you haven't already.

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CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

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(in reply to RonLugge)
Post #: 3
RE: Unhandled Exception at Startup - 3/26/2010 1:50:25 AM   
RonLugge


Posts: 46
Joined: 3/26/2010
Status: offline 		Installed the 1.01 update; I allowed the .net and DX installers to run (edit: And I'm glad you liked my specs; I sure paid enough for 'em! Especially on a college students budget... :D ).

Edit: I'm going to try reinstalling the game, see if that helps.

Edit edit: Looks like .net didn't install the first time around. It's unpacking to install right now... wierd!

< Message edited by RonLugge -- 3/26/2010 1:56:20 AM >

(in reply to Erik Rutins)
Post #: 4
RE: Unhandled Exception at Startup - 3/26/2010 2:01:43 AM   
RonLugge


Posts: 46
Joined: 3/26/2010
Status: offline 		No go; .net appeared to unpack itself, but I never got the option to install it.  I'm going to try downloading and installing 3.5 from Microsoft directly.

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Post #: 5
RE: Unhandled Exception at Startup - 3/26/2010 2:04:04 AM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Hm, that does sound odd. No error messages either? Let me know if the manual download and install from Microsoft helps. One potentially similar issue, which was also .NET install related, was reported here:

http://www.matrixgames.com/forums/tm.asp?m=2414263

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Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

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(in reply to RonLugge)
Post #: 6
RE: Unhandled Exception at Startup - 3/26/2010 2:12:47 AM   
RonLugge


Posts: 46
Joined: 3/26/2010
Status: offline 		I'm sure it'd help... if I could get it to run! O.o

I already rebooted once, I'm going to reboot again. Something seems to be interfering with installing the .net framework. If I have to, I'll go to safe mode and try!

(in reply to Erik Rutins)
Post #: 7
RE: Unhandled Exception at Startup - 3/26/2010 2:22:47 AM   
RonLugge


Posts: 46
Joined: 3/26/2010
Status: offline 		I'm getting tired of this forum bugging out and telling me there was an error, then 'eating' my posts!

Anyway, one problem solved, another one crops up...  It can't find 'laser.wav', but that file most definitely does exist (I checked, played it in windows media player).

Edit: Solution: since I reinstalled the game, reinstall the damned patch! (Why does it ask for the serial number when I do that? :( )

< Message edited by RonLugge -- 3/26/2010 2:24:32 AM >

_____________________________

There are 10 types of people in the world:

Those that understand binary, and those that don't.

(in reply to RonLugge)
Post #: 8
RE: Unhandled Exception at Startup - 3/26/2010 2:25:46 AM   
RonLugge


Posts: 46
Joined: 3/26/2010
Status: offline 		Or... not.  Still stuck.  Any ideas?  :(

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Post #: 9
RE: Unhandled Exception at Startup - 3/26/2010 2:27:55 AM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Ok, let's start over - you've reinstalled the game and the 1.01 update and gotten past the first issue, but you're now having an issue with a specific "laser.wav" file, is that correct? Or is something else going on now?

Are you running these installations with your anti-virus/security software off, in case it's interfering with something? Did you uninstall fully before reinstalling?

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to RonLugge)
Post #: 10
RE: Unhandled Exception at Startup - 3/26/2010 2:32:15 AM   
RonLugge


Posts: 46
Joined: 3/26/2010
Status: offline 		I actually never got past the first issue; I'm right back at it.  I thought I fixed it by going into options and turning on the missing .net functions that had been turned off, but that didn't work.

Because I accidentally clicked on 'play' twice, I caused two copies of the game to open, and that somehow locked laser.wav until I forced the system to unlock it.  I am turning off real time protection for Microsoft Security Essentials (which should, essentially, turn the program itself off) and closing all task try items.  I'll fully uninstall the game, purge the directory, and reinstall from scratch, with 1.01.

(in reply to Erik Rutins)
Post #: 11
RE: Unhandled Exception at Startup - 3/26/2010 2:39:51 AM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Ok, so your .NET was turned off as well? I would definitely give a try at reinstalling now that you turned it back on. Let's try this to make sure we don't have to do this more than one more time:

1. Make sure .NET is on 2. Uninstall the game completely 3. Reboot 4. Turn off any anti-virus/security software 5. Reinstall the game and apply the 1.01 update, allowing .NET and DirectX to install 6. Reboot 7. Turn off any anti-virus/security software that may have turned itself back on 8. Launch the game

Sorry for the extra hassle, but if you follow those steps and it still has a problem we can at least rule out some possibilities.

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to RonLugge)
Post #: 12
RE: Unhandled Exception at Startup - 3/26/2010 2:43:08 AM   
RonLugge


Posts: 46
Joined: 3/26/2010
Status: offline 		The .net was only partially turned off.

Also, the unpacking but not installing thing was a false lead; the message '.net complete' flashed by very quickly on this install, I suspect I just wasn't watching closely enough last time.  I'm already part way through this install/patch process; if this install and patch (with everything turned off) doesn't work, I'll include the extra reboot cycles you asked for.

And no problem about the 'hassle'; I'm a programmer myself (still in college), I understand the need to isolate variables for debugging.

(in reply to Erik Rutins)
Post #: 13
RE: Unhandled Exception at Startup - 3/26/2010 2:48:22 AM   
RonLugge


Posts: 46
Joined: 3/26/2010
Status: offline 		It worked!  I dont' know what did it -- possibly the fact that this time I nuked the install directory during the uninstall process, or possibly microsoft security essentials didn't turn itself completely off when I told it to the first time around -- but I have it working now.  Now, to see what happens when I turn all my software back 'on' and try and run it!

(in reply to RonLugge)
Post #: 14
RE: Unhandled Exception at Startup - 3/26/2010 2:53:08 AM   
RonLugge


Posts: 46
Joined: 3/26/2010
Status: offline 		Confirmed as fixed.  I'm not sure what broke it in the first place, (I'm willing to bet I didn't shut down Microsoft Security Essentials properly; possibly it requires a reboot to actually stop it's real time protection mode), but it works now.  Thank you!

(in reply to RonLugge)
Post #: 15
RE: Unhandled Exception at Startup - 3/26/2010 2:55:36 AM   
VarekRaith


Posts: 138
Joined: 2/21/2010
From: Manassas, Virginia
Status: offline 		.NET can be a real pain in the you know what to install sometimes...

(in reply to RonLugge)
Post #: 16
RE: Unhandled Exception at Startup - 3/26/2010 3:26:27 AM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Excellent, glad to hear it's working now!

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to VarekRaith)
Post #: 17
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