Erik Rutins
Posts: 37503
Joined: 3/28/2000 From: Vermont, USA Status: offline
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quote:
ORIGINAL: ComradeP Several people, but mostly me, have mentioned the discount on the official SSG forums recently and SSG has made no comment that a discount was no longer an option. The only comment having anything to do with costs was Roger saying: quote:
On the financial side though .. we (SSG) have talked about a number of things in meetings but the bottom line is that there is not a lot we can do to change things at the moment and this is frustrating. Hopefully this year will see things turn around. If this is all a miscommunication, it's a really unfortunate one, but I hope you and the other Matrix staff can see why some people are frustrated due to this issue. As SSG has basically remained silent on the discount for months and didn't rebuke statements made by others that there would be a discount, people thought the discount would still be in place. I understand - it is indeed a very unfortunate miscommunication. We don't read the SSG forums except on rare occasions and in our internal discussions with SSG, we were never aware that a discount had been announced to the public. The discount was very much a point of discussion and in the end the issues with incomplete records are what made us all decide against it. Frankly, I'm guessing SSG also did not think they had made a promise of a discount as both of our companies are customer-oriented, we always try to generate goodwill rather than disappointment. quote:
Sorry, but I still don't see the problem. If you don't have a serial, you can't install or patch the game so ownership becomes somewhat irrelevant without a serial. As long as people can prove they own a copy of ATD through giving a serial, they can be identified as an owner. Some people might feel they got shafted because they couldn't find their serial, but those people can't play the game they own to begin with so they can't really prove they own it through registration. I wasn't clear enough in explaining the issue. We no longer have a complete record here of all ATD serial numbers. We know customers have their serial numbers, but we can only verify some, not all of them. This is the only game for which we have this problem, as I believe it was the first serialized game we had and the records were not well organized.
< Message edited by Erik Rutins -- 4/5/2010 11:24:01 PM >
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