Problems with purchase

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All Forums >> [New Releases from Matrix Games] >> Gary Grigsby's War in the East Series >> Tech Support >> Problems with purchase

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Problems with purchase - 12/18/2010 6:06:00 AM

BallyJ

Posts: 142
Joined: 5/25/2008
Status: offline

My son
Mark Ball
is buying this game for me as a Xmas present.
He entered purchase details etc.
Purchase stuck at checking this purchase.
Never happened with the old system.
Help please.
regards John

Post #: 1

RE: Problems with purchase - 12/18/2010 3:27:30 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

Hi John,

If the order went to review, it means that something didn't match up between the entered information and what the anti-fraud/payment check said. This generally just takes a few hours to clear, he will likely get an automated call just verifying that he placed the order. If you would like us to check on it, please contact our Help Desk at http://www.matrixgames.com/helpdesk and we can try to speed things along.

The order will clear and you will get your game though.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to BallyJ)

Post #: 2

RE: Problems with purchase - 12/19/2010 12:49:50 AM

BallyJ

Posts: 142
Joined: 5/25/2008
Status: offline

Thanks for the reply Erik.
I am now having problems loging in to the helpdesk!!!!
The order number is 56120470.
Could you please help me.
regards John

(in reply to Erik Rutins)

Post #: 3

RE: Problems with purchase - 12/19/2010 2:54:32 AM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

Hi John,

I just asked the store to clear your order ASAP. As it is the weekend, I cannot guarantee how long it will take, but hopefully it will clear sometime tomorrow morning.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to BallyJ)

Post #: 4

RE: Problems with purchase - 12/19/2010 3:16:08 AM

BallyJ

Posts: 142
Joined: 5/25/2008
Status: offline

Thanks for the help.
Looking forward to trying the game.
regards John

(in reply to Erik Rutins)

Post #: 5