Bought WITE: but got no download link

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Bought WITE: but got no download link

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Bought WITE: but got no download link - 12/24/2010 5:49:32 PM

Singleton Mosby

Posts: 47
Joined: 9/11/2008
Status: offline

I realize this is not the right place and I should email Matrix themselves, which I did but did not get a reply yet.

This morning I bought WITE (the most expensive game I ever bought) but didn't get a download link, not in the mail nor after having paid. The FAQ tells you to go to http://www.findmyorder.com/. When I log in on that site I see older purchases but not WITE. I have a receipt email of the purchase however, with a code for the game which I have already registered. But I can't download the damned game!

And now it is Christmas and I will have to wait for another few days. Probably get an answer when I have burned up all my free time doing other things then playing WITE.......

Just a little rant, sorry. And had it not been for a faulty, not working, game-code I bought on EA-store yesterday, I perhaps would have been patient enough. Now I am

Post #: 1

RE: Bought WITE: but got no download link - 12/24/2010 5:57:45 PM

Gandalf

Posts: 364
Joined: 12/15/2010
From: Jefferson City, MO
Status: offline

Did you get an activation code? Erik has been on/off recently so he might be able to do something before Christmas is over.

< Message edited by Gandalf -- 12/24/2010 5:59:31 PM >

(in reply to Singleton Mosby)

Post #: 2

RE: Bought WITE: but got no download link - 12/24/2010 5:59:21 PM

Singleton Mosby

Posts: 47
Joined: 9/11/2008
Status: offline

quote:

ORIGINAL: Gandalf

Did you get an activation code?

Yes, I did. And have the game registered on Matrix.com as well.

quote:

ORIGINAL: Gandalf
Erik has been on/off recently so he might be able to do something before Christmas is over.

I have send him an email some five hours ago. And made a helpdesk issue on the site. No reply on either.

< Message edited by Singleton Mosby -- 12/24/2010 6:01:14 PM >

(in reply to Gandalf)

Post #: 3

RE: Bought WITE: but got no download link - 12/24/2010 7:49:06 PM

dalejr33

Posts: 23
Joined: 7/1/2004
From: Bristol, TN
Status: offline

Did you check your spam folder? That's where mine ended up.

(in reply to Singleton Mosby)

Post #: 4

RE: Bought WITE: but got no download link - 12/24/2010 7:55:37 PM

Singleton Mosby

Posts: 47
Joined: 9/11/2008
Status: offline