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RE: Matrix Shipping Practices - 1/15/2011 8:30:44 PM

junk2drive

Posts: 12907
Joined: 6/27/2002
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I say "yes dear" and she says "good answer"

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(in reply to HansHafen)

Post #: 31

RE: Matrix Shipping Practices - 1/16/2011 2:22:41 PM

Les_the_Sarge_9_1

Posts: 4392
Joined: 12/29/2000
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quote:

ORIGINAL: HansHafen

Matrix hired someone to ship my package on their behalf and they shipped it improperly. Thus, Matrix crushed my package! See how easy that is Sarge?

I reserve the right to laugh at other people too.

And I do love my physical copies. That's why I pay an extra 10 dollars for them. I'm fondling, I mean reading, my War Between the States manual as we speak...

"Matrix hired someone to ship my package on their behalf and they shipped it improperly."

Your claim doesn't establish it as fact as my previous testimony proves. See how much easier it is for me to shoot down your assertion?

Anything that could have crushed that parcel, would almost certainly have crushed any normal shipping box. Ever actually crushed a dvd case before?

I've delivered furniture in the past. Occasionally we get part way through the load to discover some brillant individual has placed a massive weight on a very crushable item.
Somewhere enroute to you, someone has done just that, placed a great weight on your item.

It happened very rarely at work though.

I think Matrix Games expects and logically so, for the parcel delivery process to actually perform their service in a proper and skilled fashion. It takes a great deal to crush a dvd case. Your parcel never had a chance. You got picked to be that fluke moment.

Saying their methods are inept, is just sour grapes. You just don't like that fate picked you. Understandable though.

I recently ordered an item, that began as expensive, had outrageous shipping costs and arrived with totally undisclosed quite considerable duty applied to it. I was disgusted. I sent it back and denied it.
Some things are the fault of the source, some not.
The item was massively expensive for something that is just not routinely worth it. Ok, but it's my choice to buy it. But they charge an outrageous sum for shipping and handling. Again, that's not at least undisclosed. The massive duty was the straw the broke the camel's back.
If it had arrived damaged though, that would only be the fault of the actual service that broke it.

To date I have managed to ship all sorts of things in the mail that are massively delicate.
Try shipping a box full of assembled models internationally some time.
I've yet to have a problem.

But every now and then, you get to be that fluke example.

So essentially your beef with Matrix Games is utterly groundless.

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I LIKE that my life bothers them,
Why should I be the only one bothered by it eh.

(in reply to HansHafen)

Post #: 32

RE: Matrix Shipping Practices - 1/16/2011 2:32:25 PM

Les_the_Sarge_9_1

Posts: 4392
Joined: 12/29/2000
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quote:

ORIGINAL: Obsolete

quote:

Explain to me precisely why anyone, ANYONE actually needs that damnable silk screened disc and dvd case with jacket and maybe, just maybe minor booklet?

Of course we don't NEED IT. But I always liked to have something physical, it sure solves a lot of problems later on. Not to mention, I miss the days when you used to get a REAL physical manual with your box too.

I like physical copies too.

It's why I make more than one.

On average, my Matrix Games downloads will exist on multiple computers as well as on several disc compilations. The house would need to burn to the ground with everything in it for me to lose my Matrix Games collection.

Which I could always re download if I wasn't a complete and total wreck and not much caring thanks to my house burning down :)

In as much as I remember a lot of very impressive manuals of the 90s, to be honest, the best wargame manuals I have ever had, in print, were manuals I printed out that were emanuals to begin with.

I have a full print out of the ultra Steel Panthers World at War manual. Got that via a buddy that let me use his colour laser copier. All I needed to give him was the paper.

Printed out the Battles in Normandy manual too, veeeeeery nice.

I just wish I could take a digital file on a usb drive to a real printer and get a print out in colour and not get charged the same fee as an on sale colour printer.

Which by the way, is the preferred way to get some decent easy colour copies for those that have never thought of it.
And if you want to be a real swine, you buy it from someone like Staples, and their 30 day no questions asked money back guarantee. You print out the manual return the cheapo printer and all you were out is the cost of the paper.
Remember, I did say that was the 'swine' method.

The average on sale 40 dollar colour ink jet will print out 1000 pages before it gives up the ghost. Beats what you will pay at a professional printer in these parts at least.

_____________________________

I LIKE that my life bothers them,
Why should I be the only one bothered by it eh.

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Post #: 33

RE: Matrix Shipping Practices - 1/16/2011 3:56:17 PM

diablo1

Posts: 994
Joined: 2/27/2010
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Walmarts will do that too Les.

Speaking of printers though you can buy a brand new printer with new ink cartridges for the same price you'd pay just to replace the ink cartridges. I was shocked at the price of ink cartridges when mine ran out on my Cannon. So now you can buy a new printer, and sell your old one without printer cartridges on ebay for 1/2 price and still come out ahead of buying just new ink cartridges.

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(in reply to Les_the_Sarge_9_1)

Post #: 34

RE: Matrix Shipping Practices - 1/16/2011 9:45:37 PM

HansHafen

Posts: 258
Joined: 2/3/2008
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Naw, my beef with Matrix is grounded in the fact that they are responsible for the damaged item I received. They may have recourse against the contractor to cure their loss, but I look to Matrix for my cure, which they have agreed to provide. Since my item wasn't shipped with bubble wrap as was the understanding between Matrix and their contractor, then maybe Matrix can get reimbursement from that source.

Now that we are talking about it I have another observation to make. My package was shipped in an FedEx "envelope". This is more properly suited to shipping paperwork, or items that are thin. It is soft sided and narrown, providing no protection for the item shipped really. My boxed copy of John Tillers Campaign Series is too bulky to be properly shipped in an envelope, in my opinion. The bubble wrap may not have made a difference in this case. I believe boxed copies should be shipped in a box like the USPS has that are the size of a VHS tape or so. That would be more effective in protecting the box.

Oh, your testimony proves facts, while my testimony doesn't prove facts? I see you logic now. You are right and I am wrong. Makes sense as you know more abut this situation than I do. What did I feel when I received my package? Please tell me what I felt so I can know.

Also, how do you know what the package looked like? How do youi know that anything that crushed the box would have also crushed any other protective box it was being shipped in? Oh, I know, because you say so. Damn, I am a slow learner. No wonder I only got to e-3 in the Army.

Is there anything else in my life I can do better? Please inform me asap. I await your enlightened instruction with anticipation.

(in reply to diablo1)

Post #: 35

RE: Matrix Shipping Practices - 1/17/2011 12:50:43 PM

Les_the_Sarge_9_1

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Hanshafen, you're just being petulant and whiny now.

Sorry, it is unfortunate your item was damaged.

It's fortunate you bought it from a company that cares if you get it replaced.

But no one here needs to give a damn what you think of 'proper' shipping methods when I have categorically proven that businesses regularly ship in MUCH more delicate packaging regularly all the time.

That Matrix Games asks for 10 bucks though, might make a person expect a game box to be shipped inside of a larger box surrounded by packing peanuts.

After all, if the item is worth 80 bucks, I think it is fair to treat it as worth more than a video rental disc barely worth 2-3 bucks worth of rental fee.

But if all you plan to do is post whiny brat sounding comments now, I think I can consider you all out of capacity to contribute in a meaningful fashion. You might as well just wait on your parcel and stop boring us with taunting grade foot stamping looking comments.

_____________________________

I LIKE that my life bothers them,
Why should I be the only one bothered by it eh.

(in reply to HansHafen)

Post #: 36

RE: Matrix Shipping Practices - 1/17/2011 5:44:44 PM

diablo1

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Joined: 2/27/2010
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quote:

when I have categorically proven

Actually you haven't "proven" anything, you've just made statements online.

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Post #: 37

RE: Matrix Shipping Practices - 1/17/2011 8:37:44 PM

HansHafen

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http://www.matrixgames.com/forums/tm.asp?m=2692331

Sarge, we can agree to disagree. Hopefully this helps Matrix and us going forward.

(in reply to diablo1)

Post #: 38

RE: Matrix Shipping Practices - 2/6/2011 5:44:33 AM

HansHafen

Posts: 258
Joined: 2/3/2008
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Erik, I tried to pm you but your box is full. I also emailed you with no response. I haven't received a new box yet. Are you sending me a new�one or should I return the one I have first? It is still shrink wrapped. Thanks.�

< Message edited by HansHafen -- 2/6/2011 11:34:54 AM >

(in reply to HansHafen)

Post #: 39

RE: Matrix Shipping Practices - 2/6/2011 2:42:58 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
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Hi Hans,

Please e-mail me again or contact our Help Desk. As far as I know the replacement copy was shipped out, but I will double check.

Regards,

- Erik

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CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to HansHafen)

Post #: 40

RE: Matrix Shipping Practices - 2/7/2011 1:04:22 AM

HansHafen

Posts: 258
Joined: 2/3/2008
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Thanks Erik, will do.

(in reply to Erik Rutins)

Post #: 41

RE: Matrix Shipping Practices - 2/7/2011 4:22:39 AM

bairdlander2

Posts: 2264
Joined: 3/28/2009
From: Toronto Ontario but living in Edmonton,Alberta
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Karma

(in reply to Les_the_Sarge_9_1)

Post #: 42

RE: Matrix Shipping Practices - 2/7/2011 7:15:15 AM

HansHafen

Posts: 258
Joined: 2/3/2008
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I think the appropriate response is "your mama."

Thanks for adding to the conversation Mr. Worthless.

Alot of really nice people play wargames nowadays. Makes me want to go to a nite club and meet some mature, nice people.

(in reply to bairdlander2)

Post #: 43

RE: Matrix Shipping Practices - 2/8/2011 10:57:02 PM

RangerX3X

Posts: 399
Joined: 11/21/2007
From: Jacksonville, FL USA
Status: offline

I received the physical shipment for COTA yesterday, 20 days after ordering it. It came in a thin cardboard sleeve, shipped USPS first class. There was no bubble wrap, no envelope padding, nothing. Just a toilet paper roll thin cardboard cover and the game box. The only thing that prevented the game from being damaged is shear luck.

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Post #: 44

RE: Matrix Shipping Practices - 2/9/2011 3:25:51 PM

Knavery

Posts: 286
Joined: 3/11/2005
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quote:

ORIGINAL: Les_the_Sarge_9_1

quote:

ORIGINAL: apathetic lurker
Why are you getting so worked up because some of us like physical copies?

You presume I am 'worked up'.

I'm not worked up.

Perhaps the OP is worked up. But I am not stating they were.
They received a damaged item in the mail, and I would have been upset as well in their position.

Granted, as I proved in my comments, the package is not to blame, the fault lies with the service that performed the delivery.
Because if I can receive hundreds of dvds in the mail, protected by nothing better than a paper folder, and the company sending can do this with countless 1000s of discs each and every day, then a package is not defacto safer all for being in a box.

Fans of physical copies, should be able to get there physical copies, if they desire to purchase their physical copies. But, when you consider how utterly not required the physical copy truly is, and protestations to the effect that the individual is in love with having a nice pretty box. Well you're just going to have to accept some of the community will laugh at the whole obsession.

Sorry to hear your very expensive notion arrived damaged.
Matrix Games stands behind their products though and it's not like a replacement isn't coming.

I just reserve the right to laugh at all the fuss over something so utterly unnecessary.

I'm not worked up, I am laughing here.

And for those concerned about the finances of Matrix Games, hmm, I am sure if you were to buy a Tshirt and coffee mug with the company logo on it, you'll feel reeeeeeeally good inside :)

Hanshafen, Matrix Games didn't crush your game, that was the people that delivered it.

No offense Les, but you're being condescending and arrogant. The OP may be making a bigger issue of this then need be, but your holier than thou attitude isn't helping much either. Although you're not here to impress people, you should understand some people enjoy physical copies. I'm one of them. If Matrix offers a game with a physical manual that I desire, I'll be sure to order it. The additional cost of the physical copy is still cheaper than a manual I print off at Kinkos. Unless you live in a 10x10 living space with absolutely no room, I don't understand why you wouldn't order a physical copy.

Now like some other posters, I rather enjoy recieving my purchase in the mail. I like to look at the artwork, open the box, and pull out the contents. I like to flip through the manual and smell the new pages. It's all a part of the purchase experience. You get absolutely none of that with an electronic copy and are at a higher risk of losing it. What you call obsessive has all been a part of the human experience since man started purchasing physical items for want. To write that off as laughable is a blatant display of just how disconnected you really are from most people.

< Message edited by Knavery -- 2/9/2011 3:27:12 PM >

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(in reply to Les_the_Sarge_9_1)

Post #: 45

RE: Matrix Shipping Practices - 2/9/2011 4:47:38 PM

diablo1

Posts: 994
Joined: 2/27/2010
Status: offline

quote:

ORIGINAL: Knavery

quote:

ORIGINAL: Les_the_Sarge_9_1

quote:

ORIGINAL: apathetic lurker
Why are you getting so worked up because some of us like physical copies?

You presume I am 'worked up'.

I'm not worked up.

Perhaps the OP is worked up. But I am not stating they were.
They received a damaged item in the mail, and I would have been upset as well in their position.

Granted, as I proved in my comments, the package is not to blame, the fault lies with the service that performed the delivery.
Because if I can receive hundreds of dvds in the mail, protected by nothing better than a paper folder, and the company sending can do this with countless 1000s of discs each and every day, then a package is not defacto safer all for being in a box.

Fans of physical copies, should be able to get there physical copies, if they desire to purchase their physical copies. But, when you consider how utterly not required the physical copy truly is, and protestations to the effect that the individual is in love with having a nice pretty box. Well you're just going to have to accept some of the community will laugh at the whole obsession.

Sorry to hear your very expensive notion arrived damaged.
Matrix Games stands behind their products though and it's not like a replacement isn't coming.

I just reserve the right to laugh at all the fuss over something so utterly unnecessary.

I'm not worked up, I am laughing here.

And for those concerned about the finances of Matrix Games, hmm, I am sure if you were to buy a Tshirt and coffee mug with the company logo on it, you'll feel reeeeeeeally good inside :)

Hanshafen, Matrix Games didn't crush your game, that was the people that delivered it.

No offense Les, but you're being condescending and arrogant. The OP may be making a bigger issue of this then need be, but your holier than thou attitude isn't helping much either. Although you're not here to impress people, you should understand some people enjoy physical copies. I'm one of them. If Matrix offers a game with a physical manual that I desire, I'll be sure to order it. The additional cost of the physical copy is still cheaper than a manual I print off at Kinkos. Unless you live in a 10x10 living space with absolutely no room, I don't understand why you wouldn't order a physical copy.

Now like some other posters, I rather enjoy recieving my purchase in the mail. I like to look at the artwork, open the box, and pull out the contents. I like to flip through the manual and smell the new pages. It's all a part of the purchase experience. You get absolutely none of that with an electronic copy and are at a higher risk of losing it. What you call obsessive has all been a part of the human experience since man started purchasing physical items for want. To write that off as laughable is a blatant display of just how disconnected you really are from most people.

Excellent post Knavery. I think you explained things really well. Especially that last part.

_____________________________

X3:Universe of games rules them all!! Xtra coming soon X3:REBIRTH 4th qtr 2011 YAY!

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Post #: 46

RE: Matrix Shipping Practices - 2/9/2011 11:22:55 PM

bairdlander2

Posts: 2264
Joined: 3/28/2009
From: Toronto Ontario but living in Edmonton,Alberta
Status: offline

quote:

ORIGINAL: HansHafen

I think the appropriate response is "your mama."

Thanks for adding to the conversation Mr. Worthless.

Alot of really nice people play wargames nowadays. Makes me want to go to a nite club�and meet some mature, nice people.

I wasnt responding to you

I was responding to the guy Les,by saying karma I am saying to him "what goes around comes around" meaning he is being insulting to you,so with karma he will possibly have some bad luck.You owe me an apology Hans.

(in reply to HansHafen)

Post #: 47

RE: Matrix Shipping Practices - 2/10/2011 4:35:46 AM

HansHafen

Posts: 258
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My misreading, sorry dude.

(in reply to bairdlander2)

Post #: 48

RE: Matrix Shipping Practices - 2/10/2011 4:45:45 AM

2ndACR

Posts: 5665
Joined: 8/31/2003
From: Irving,Tx
Status: offline

The Guy Les? You mean you have never heard of the great Les? Holy Cow, I did not think that was possible. He is famous. The greatest, most articulate, knowledgeable person ever to grace the internet. Just cannot be. Say it is not so. I feel the world coming to an end.

(in reply to HansHafen)

Post #: 49

RE: Matrix Shipping Practices - 2/10/2011 5:38:50 AM

Aurelian

Posts: 3916
Joined: 2/26/2007
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Good gravy......

Nothing wrong with wanting a physical copy. I have them of some of the games. All bought that last time Matrix was in Lancaster, PA.

The fact that a physical copy is wanted makes it a requirement as far as I'm concerned.

I like going to a store and actually buying a game.

< Message edited by Aurelian -- 2/10/2011 5:42:30 AM >

(in reply to 2ndACR)

Post #: 50

RE: Matrix Shipping Practices - 2/10/2011 3:59:17 PM

Phatguy

Posts: 1348
Joined: 3/1/2006
From: Buffalo,ny
Status: offline

quote:

ORIGINAL: Aurelian

Good gravy......

Nothing wrong with wanting a physical copy. I have them of some of the games. All bought that last time Matrix was in Lancaster, PA.

The fact that a physical copy is wanted makes it a requirement as far as I'm concerned.

I like going to a store and actually buying a game.

Lancaster Pa? That the WBC? If so I guess it might be time to go there.......

(in reply to Aurelian)

Post #: 51

RE: Matrix Shipping Practices - 2/10/2011 4:05:30 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

Hi RangerX3X,

quote:

ORIGINAL: RangerX3X
I received the physical shipment for COTA yesterday, 20 days after ordering it. It came in a thin cardboard sleeve, shipped USPS first class. There was no bubble wrap, no envelope padding, nothing. Just a toilet paper roll thin cardboard cover and the game box. The only thing that prevented the game from being damaged is shear luck.

Could you please e-mail me at erikr@matrixgames.com with your order number?

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to RangerX3X)

Post #: 52

RE: Matrix Shipping Practices - 2/11/2011 2:06:15 AM

Aurelian

Posts: 3916
Joined: 2/26/2007
Status: offline

quote:

ORIGINAL: apathetic lurker

quote:

ORIGINAL: Aurelian

Good gravy......

Nothing wrong with wanting a physical copy. I have them of some of the games. All bought that last time Matrix was in Lancaster, PA.

The fact that a physical copy is wanted makes it a requirement as far as I'm concerned.

I like going to a store and actually buying a game.

Lancaster Pa? That the WBC? If so I guess it might be time to go there.......

That's it. I don't think Matrix puts in an appearence every year though.

IIRC, they were selling physical copies at the d/l price.

Met a nice guy named Dookie. We talked Cavedog's Total Annihilation for awhile.

< Message edited by Aurelian -- 2/11/2011 2:08:51 AM >

(in reply to Phatguy)

Post #: 53

RE: Matrix Shipping Practices - 2/11/2011 3:32:33 AM

Phatguy

Posts: 1348
Joined: 3/1/2006
From: Buffalo,ny
Status: offline

quote:

ORIGINAL: Aurelian

quote:

ORIGINAL: apathetic lurker

quote:

ORIGINAL: Aurelian

Good gravy......

Nothing wrong with wanting a physical copy. I have them of some of the games. All bought that last time Matrix was in Lancaster, PA.

The fact that a physical copy is wanted makes it a requirement as far as I'm concerned.

I like going to a store and actually buying a game.

Lancaster Pa? That the WBC? If so I guess it might be time to go there.......

That's it. I don't think Matrix puts in an appearence every year though.

IIRC, they were selling physical copies at the d/l price.

Met a nice guy named Dookie. We talked Cavedog's Total Annihilation for awhile.

Maybe t's time to make an appearance and hope Matrix is there...Got a few dozen or hundred or so boardgames to clean out and buy new stuff

(in reply to Aurelian)

Post #: 54

RE: Matrix Shipping Practices - 2/11/2011 2:48:36 PM

NefariousKoel

Posts: 2930
Joined: 7/23/2002
From: Murderous Missouri Scum
Status: offline

quote:

ORIGINAL: Knavery
I like to flip through the manual and smell the new pages.

I've been called a weirdo a few times for being a Book Sniffer. But I just can't stop. It's an addiction.

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Post #: 55

RE: Matrix Shipping Practices - 2/11/2011 2:55:22 PM

Barthheart

Posts: 3194
Joined: 7/20/2004
From: Nepean, Ontario
Status: offline

quote:

ORIGINAL: NefariousKoel
I've been called a weirdo a few times for being a Book Sniffer. But I just can't stop. It's an addiction.

Weirdo!

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Post #: 56

RE: Matrix Shipping Practices - 2/12/2011 2:06:57 PM

rtropp

Posts: 30
Joined: 2/12/2011
Status: offline

I had the boxed version arrive with damage... BUT, I also received an email from Matrix asking me if my package arrived damaged and if so did I need another. I replied to the email and had an undamaged box set arrive in a couple of days.
I thought that was pretty easy... Thank You Matrix for the foresight

_____________________________

Richard

(in reply to HansHafen)

Post #: 57

RE: Matrix Shipping Practices - 2/12/2011 7:56:43 PM

NefariousKoel

Posts: 2930
Joined: 7/23/2002
From: Murderous Missouri Scum
Status: offline

quote:

ORIGINAL: Barthheart

quote:

ORIGINAL: NefariousKoel
I've been called a weirdo a few times for being a Book Sniffer. But I just can't stop. It's an addiction.

Weirdo!

Makes me wanna bury my nose, straight into a spine, right now. Librarians would be shocked.

_____________________________

(in reply to Barthheart)

Post #: 58

RE: Matrix Shipping Practices - 2/14/2011 8:03:52 PM

hank

Posts: 623
Joined: 8/24/2003
From: west tn
Status: offline

See attached picture (JPG).

I'm posting this picture of a damaged package I received today from an order I made last week.

Fortunately, the game was not damaged but the package was fairly mangled. NOTE the sticker saying USPS received the package damaged. Maybe they did, maybe they didn't who knows.

I buy the box plus download so I have not tested the disk but the box is OK.

Maybe this will help pinpoint where the problem is. I got another slightly damaged package when I ordered BA/BF a month or two ago.

Hope this helps

best regards

(ps: I opened the envelope (I was worried) and pls forgive my granddaughter's stuffed carrot ... thats all I could find to cover my address ... I was in a hurry)

Attachment (1)

< Message edited by hank -- 2/14/2011 8:04:33 PM >

(in reply to NefariousKoel)

Post #: 59

RE: Matrix Shipping Practices - 2/14/2011 8:50:09 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

Thanks - we can't do anything about the package being mangled in transit, but we have just made a change to improve the packing method. We will be using a new kind of padded envelope for future shipments to see if this helps reduce the damage to the boxes during shipping. I can pretty much guarantee USPS did not receive the package in that state though - perhaps your local post office did by the time it got to them.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to hank)

Post #: 60

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RE: Matrix Shipping Practices